Sound Engineer Hotel Manager

Arsenio Pelayo

**-*** ******* **. **** Hawaii ***01

Phone 808-***-****

adppo3@r.postjobfree.com

**** – 2001 WAIKIKI PARKSIDE HOTEL / CONDO

Retired- Resident Hotel Manager: Responsible for the efficient running of hotels and lodgings. By supervising staff and overseeing operations, the aim to ensure that the hotel maximizes customer satisfaction, revenue and profitability. Resident manager lives on the premises and are available on call to deal with problems anytime, night or day.

Certification: hotel law, hotel management, revenue management, marketing, financial management and strategy.

Skills

Japanese Conversational language, interpersonal and customer service skills. Deal politely and efficiently with guests to make sure that they are satisfied with the service they receive. Motivate a team of full-time and casual employees. Financial and analytical skills are essential to ensure the efficient, profitable operation of the business. Working under pressure, particularly when the hotel has to deal with large groups of guests, or when guests have complaints.

Supervision

Recruit, train and supervise the team of managers and employees who prepare rooms, serve food and drinks, greet guests or operate hotel facilities, such as bars, conference rooms or swimming pools. Must ensure that sufficient staff is on duty to provide a prompt service to guests, while controlling overall labor costs. Check the work of hotel staff by inspecting rooms or monitoring check-in times to ensure that the team is meeting quality standards.

Finance

To maintain financial control, analyze income and expenditure. Set room rates and adjust rates in line with seasonal demand. If income is falling below target, develop marketing plans to increase occupancy or raise revenue from other sources, such as hosting conferences or special events. Also analyze costs to identify opportunities for savings without sacrificing the quality of service. 2001 – 2019 Retired business owner. Self employed Sound Engineer and Musician. Worked with various corporations, military outlets, night clubs, musical events, private events including weddings. 1984 Graduated from University of the Philippines, B.S. Degree in Business Administration with an emphasis in Finance. Relevant Courses: Derivative Securities, International Financial Management, Corporate Financial Reporting, Financial Markets and Institutions, Investment and Portfolio Management, Senior Seminar in Finance. GPA: 3.6.

1978 Graduated from Aiea High School, Aiea Hawaii. Main subject of studies included math, English

& Music. Maintained a B grade average.

References are available upon request.

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