Production Coordinator Administrative Clerk

Terri Hacker

Sperry, OK ***** • 918-***-****

adppnf@r.postjobfree.com • linkedin.com/in/terri-hacker-602bb970

Senior Customer Service Representative / Administrative Clerk

Engaging and detail-oriented professional with the capacity to develop a team toward ambitious performance through creation of an inclusive and innovative team culture.

— Key Qualifications —

Visionary professional with a unique ability to manage large amounts of incoming calls, generate sales leads, and assess customers’ needs to achieve satisfaction.

Collaborative team-player with high emotional intelligence, able to build long-term professional relationships with customer accounts through open and interactive communication.

A daring thinker and creator, known to meet personal and customer service team sales targets within fast-paced, collaborative environments by identifying opportunities for innovation.

Outstanding leader, manager, coach, and mentor with a remarkable ability to encourage teams to discover previously unrealized solutions with focus on values and culture.

Highly effective communicator, motivator, and strategist with the capacity to use creativity to determine the best course of action for the business as a whole through use of skills that transfer across multiple industries and positions.

Professional Experience

John Zink Hamworthy Combustion Tulsa, OK

Production Coordinator May 2018 to August 2019

Established strong foundation for success by verifying all information and processes completed - including credit approval, tax exemption, correct customer number, and value for progress payments according to purchase order - before entering order in system. Maintained native and electronic files for customer projects.

Selected Contributions:

Demonstrated strong leadership and foresight by running weekly reports; distributed reports to project managers to verify status.

Exercised sound judgment and discretion while sending and receiving documents for customers in Transmittal system; verified all supporting documents to be sent with invoice before transmitting to customers; closed out projects in VIS.

Exhibited exceptional ability to marshal appropriate resources by arranging and distributing information to attendees for Postmortem.

Identified and supplied information missing that could delay payment of invoice in close partnership with project managers.

Margaret Hudson Program Tulsa, OK

Registrar September 2016 to June 2017

Demonstrated innovation and capacity to excel by creating spreadsheets in Excel to determine and report on monthly percentage of absences and other vital student data. Exercised detailed analysis and judgment by maintaining and completing monthly reports in Excel and other programs.

Selected Contributions:

Delivered key contributions toward success by tracking all absences and tardy students in Power School software; verified information and documentation was completed for student enrollment; entered daily attendance into Power School program.

Employed refined relationship-building skills and collaborative mindset while contacting parents and legal guardians concerning daily absences and when excessive absences reached a critical point.

Gardner Denver, Inc. Tulsa, OK

Customer Service Technician II / Production Coordinator October 1997 to February 2016

Created environment for sustained success by generating spreadsheets in Excel designed to track and determine serial numbers of historical order data. Demonstrated insightful leadership and enhanced clarity of mission by maintaining United States based customer accounts and international customer accounts for company’s centrifugal pump division. Maximized productivity and provided vital structure by communicating effectively with customers in person, by phone, and through email. Opened all production orders necessary to complete monthly production schedule; issued all parts and closed all operations to complete the orders; placed completed product in inventory and shipped product according to customer requirements; and maintained all production files As the Production Coordinator.

Selected Contributions:

Ensured ship dates were on track by maintaining close communication with engineers and other professionals in production and materials departments.

Captured substantial gains in efficiency and productivity by developing and implementing an innovative serialization process that effectively worked in the new SAP system for purchased pumps.

Exhibited superior attention to detail while using Outlook to receive purchase order requests from customers; scanned in quotes and delivered them to customers via Outlook; entered quote requests and new purchase orders into SAP.

Verified all required international documentation had been received and was complete before shipping to the customer.

Educational Background

High School Diploma

Putnam City High School, Oklahoma City, OK

Technical Skills

SAP MACOLA Microsoft Office Suite AS400 VIS Transmittal

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