Product Tester Line Supervisor

Dawn M. Harris

**** ** **** ***

Plantation FL **317

Phone: 954-***-****

E-mail: ****.*********@*****.***

Objectives

Seeking a position as an administrative position where proficiency in managing front desk, scheduling, and excellent customer relationships will be fully utilized, while completing tasks that further the company’s goals.

Experience

Harris & Harris Agency (Hollywood, FL) - (Dec 2020 – now)

Principle Life & Health Insurance Agent

Proven track record of communications skills as demonstrated in successful appointment setting with prospects.

Contracted with several life insurance companies and have written business with all.

Licensed in FL, for life insurance.

Licensed in FL, DE, WV, & PA for Health Insurance.

TDH & Family Properties LLC (Rockledge, FL) - (Jan 2016 – now)

Co-owner

Responsible for locating properties via wholesalers, ‘drive-bys’, auctions, and social media.

Involved in buying and selling negotiations and closing processes.

Involved in renovations of properties.

Home Instead Senior Care (Chelmsford, MA)

Scheduling Supervisor (2011 –June 2015)

Responsible for matching client schedule and care requirements with the most appropriate caregiver.

Responsible for processing incoming inquiries.

Periodically engaged in quality assessment calls to see how the caregivers performance rates and gauging overall client satisfaction.

Client Care Coordinator (2008 – 2011)

Qualifying inquiries – virtually 100% effectiveness in turning inquiry into services

Very adept at sensitively evaluating patient and family needs, as well as providing guidance in the care plan process.

Making Service Calls – thorough intake process, followed by team review with the scheduling team to match the best caregiver.

Maintaining communications between clients, family members, scheduling staff and recruiting staff to ensure client satisfaction while adhering to office and profitability guidelines.

After-hours Emergency Line Supervisor (2008 –June 2015)

24/7 responsibility for all incoming off-hours calls.

Entails prompt resolution of scheduling emergencies, client emergencies and/or caregiver emergencies.

Lifecare of Nashoba Valley (Littleton, MA) - (2002 – 2008)

Activities Director – Special Care Unit

Implementing and monitoring care plans for the Special Care Unit.

Responsible for training the aides on how to properly interact with dementia patients.

Maintaining close contact with patient family members on patient’s progress.

Lowell Public Schools (Lowell, MA) - (1991 – 2002)

Paraprofessional

Worked with children with emotionally disturbed / behavior disorders and bi-lingual children.

Certification to substitute teach in the State of Massachusetts.

Education

Medicare, Medicare Advantage+ Compliance Requirements (MMACR) Certified

Azure Tide All Florida School of Real Estate – Online

Completed online Pre-Licensing course and studying to take the test.

Middlesex Community College – Lowell MA

Math and Writing coursework.

Middlesex Community College – Lowell MA

Math and Writing coursework.

Map of the Mazes – Groton MA

Various certificates earned related to Alzheimer’s and Dementia.

Dracut High School – Dracut MA

Math and Writing coursework.

References

References available upon request.

Contact this candidate