High School Diploma

Diamond Bar High School

Real Estate & Basic Computer

classes

Fullerton Junior College

General Education classes

California State Fullerton

Courier

Professional Courier & Logistics INC., April 2019 – October 2019

Retrieved auto parts from warehouse

Delivered parts to auto repair shops within orange county

Worked with customers to confirm delivery and recorded signatures

Coordinated returns

Screener

Integrity, Jan 2019 – April 2019

Answered over 200 calls per day to screen customer qualifications for auto warranty

Utilized customer service script to manage phone screens

Transferred the calls to warranty specialists

Mobile Groomer

Fritzy’s Pet Care Pros, Oct 2018 – Jan 2019

Groomed client’s personal pets in a mobile van setting, including bathing, drying, clipping nails, cleaning ears, brushing teeth, etc.

Conducted van inventory to confirm supplies levels were appropriate

Sanitized van between each appointment

Conducted maintenance on the van each day which included draining used water, filling up fresh water tanks, cleaning the entire van, and refueling

Received payment in the form of cash, check or credit card

Submitted service completion form after each appointment via the mobile application

Reconciled payments received and deposited all cash and checks into business account

Participated in team meetings on a weekly basis and turned in service completion forms along with deposit receipts

Groomed up 3-6 pets per day

Intake Specialist

First Fidelity, Feb 2018 – May 2018

Answered over 50 calls per day to gather customer information for student loan processing department

Conducted intake process by filling out loan applications based on information provided by customer

Transferred calls to the processing department to process loans

Qualified and disqualified customers

Adaptive team player

Self-motivated

Strong work ethic

Cheerful and energetic

Telecommunication skills

Organized

Punctual

Coachable

Courteous

Active listening

Opening/closing procedures

Professional Profile

Well qualified customer service representative. Highly motivated, outgoing personality, and organized. Strong ability to work within teams and multi-task. Driven to exceed expectations E C Esther Collins

Experience

Education

Skills & Attributes

C u s t o m e r S e r v i c e R e p r e s e n t a t i v e 949-***-****

adppkk@r.postjobfree.com

Costa Mesa, CA

Telemarketer

Clearview, Sep 2017 – Jan 2018

Called potential customers to sell air conditioning, windows, roofs, and interior/exterior paint to home owners

Provided accurate and appropriate information in response to customer inquiries

Filled out customer information and services desired in computer system for interested customers

Transferred calls to financial department to complete transactions Clothing Pricer

Salvation Army, March 2017 – Sep 2017

Sorted donated clothing by type

Determined price for each item within provided price ranges

Entered price into cash register to print tags for each item

Tagged each clothing item with the price tag

Tagged up to 2,500 clothing items per day

Receptionist

Uncaged Salon and Spa, Feb 2017 – Jul 2017

Opened and closed the store, which included:

o Counting cash drawers and making bank deposits

o Clean the facility, wash towels, restock supplies o Locked and armed the facility

Helped customers select products that best fit their personal needs

Maintained visually appealing and effective displays for the entire store

Processed shipments and maintained organized stock shelves

Booked appointments

Other positions held from 1991 – 2016 in between being home maker include:

Leasing Consultant

Retail Sales

Receptionist

Waitress

Experience continued

E C Esther Collins

C u s t o m e r S e r v i c e R e p r e s e n t a t i v e 949-***-****

adppkk@r.postjobfree.com

Costa Mesa, CA

Contact this candidate