Assistant Property Manager

Diana Mora

**** ******* ****** ****** **********, FL 32533

Cell: 980-***-**** Email: ************@***.***

Profile Top notch Bilingual professional possessing excellent interpersonal, analytical, and organizational skills. Excel within highly competitive environments. Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.

Experience Foundation Of Shalom Park - Charlotte, NC

Business Support January 2016-Present

Provide client support to 13 park agencies that includes 500+ employees regarding Maintenance, Custodial, Security and IT support.

Facilitate 2000 maintenance requests annual from receipt to completion resulting in approximately 12,000+ completed maintenance requests to date.

Manage financial systems; accounting, invoice entry, check printing, preparation and distribution of 1099 tax forms.

Assist tenants with room reservations and event setups utilizing EMS.

Communicate with park regarding property improvements to emergency advisories.

Track utility expenses for budgeting forecast.

Establish a welcoming atmosphere by greeting guests, assist with requests, and providing solutions to problems.

Henderson Properties - Charlotte, NC

Community Association Manager Associate May 2015-January 2016

Conducted residential and community inspections on a monthly basis.

Assisted Community Manager with all day to day operations.

Drafted violation letters, hearing notices, memos, newsletters, and email blasts to the homeowners.

Processed resident architectural applications and late fee waivers from board submission to approval.

Analyzed delinquent accounts and collect past due assessments.

Managed and updated all community websites, legal documents and contact information.

Keen Battle Mead & Co. - Miami Lakes, FL

Personal Lines VIP Assistant September 2013-March 2015

Index/Processed all incoming documents through an electronic filing system.

Follow-up on renewal and installment payments.

Drafted/Prepared Personal Risk Review for all VIP clients.

Submitted/Processed any cancellation requests and endorsements.

Drafted/Prepared memos and letters to the insured as needed.

Communicated with insured via telephone and email.

Assistant to the Personal Lines Managers and Personal Lines Department.

United American Insurance Co. - West Palm Beach, FL/Charlotte, NC

Regional Office Manager/Personal Assistant to CEO May 2006-January 2010

Managed the day to day function of 5 branch offices.

Generated weekly reports; office production, recruits, and expenses.

Assisted in expediting all necessary documentation for agent contracting and training.

Supervised and trained all call center employees; verified and distributed all leads.

Served as liaison for satellite office and corporate office by providing customer service for all policyholders, reviewing all insurance applications, claims, and submitted to underwriting for processing.

Recruiting; evaluated resumes and scheduled interviews.

Sales; Health Insurance Agent.

References given upon request

Contact this candidate