Call Center French/English. Proficient with Microsoft suite.
Resume:
EMMANUEL LUCCIN
Salisbury, MD *****
**********@*****.***
Both detailed oriented and result driven with the ability to set priorities. Capable of working both independently and as an integral member of a team; strong interpersonal and organizational skills.
EXPERIENCE
AUGUST 2014 – PRESENT
OPERATIONS SENIOR SPECIALIST III, JP MORGAN CHASE, USA
Sort through data and provide detailed information to leadership for informed decision making.
Manage internal policy and procedure forum that promotes company compliance and minimizes risk.
Analyze corrective action process to ensure alignment across all lines of business.
SEPTEMBER 2009 – JUNE 2014
TEAM LEADER, NCO FINANCIAL SERVICES, CANADA
Coached employees and provided feedback to improve customer experience.
Trained agents with the use of company software to promote a more effective performance.
Took escalated calls and resolved issues. Conducted team meetings to keep employees informed of current procedures.
SKILLS
Proficient with Microsoft Office (Including excel V-look up, X-lookup, Pivot table and Power Query) BM Portal, RMS, C3, Sales Data Base, Query Data house, Blueprint and various other call center software. Also proficient with SharePoint sites.
LANGUAGES
Fluent in other languages such as French and Creole, can also communicate well in Spanish.
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