Claudia B. de la Rosa
San Francisco, CA · 650-***-**** · firstname.lastname@example.org
Fluent in Spanish
Retail Store Manager Rent-A-Center San Francisco, CA 2012 - Present
Improved sales by 60% in the first year to become a million-dollar store.
Increased revenues by establishing effective relationships with customers thus improving retention.
3rd in sales in the district by leading by example.
Develop and execute plans to increase sales and profits.
Analyze Store Profit and Loss Reports and use data to improve performance.
Improving the sales skills of all employees… harder than it sounds.
Sales Assistant Manager Rent-A-Center San Francisco, CA 2011 - 2012
1st in sales in Northern California and 3rd in California
Drafting of long-term sales, arbitration, and loss prevention documentation.
Credit counseling, retrieval of unpaid merchandise, scheduling deliveries, merchandising, and customer service.
Provide administrative support, perform monthly audits, telemarketing, and multi-neighborhood advertising.
Board Liaison/Administrative Services Mission Housing Dev Corp San Francisco, CA 2009 - 2010
Provide high-level administrative support to the President/CEO, the Board of Directors, and, Affiliate Boards and Committees
Coordinate and deliver administrative support for Accounting, Asset Management, Human Resources, and Resident Services.
Coordinate and executes high-level, special projects from start to finish
Serve on Administrative Support Team by providing front desk / multiple line phone coverage, IT assistance and back-up support to other administrative staff.
Assistant Manager L'Occitane USA San Francisco, CA 2006 - 2007
Attuned to respond to customer skin care concerns.
Calculated daily, weekly, and monthly sales goals for entire staff.
Reported weekly updates via conference call to Bay Area management.
Sales Associate SGH Luxottica San Francisco, CA 2004 - 2006
Rated top third sales associate in Northern California.
Responsible for fashion trends regarding SGH products.
Shared Governance Coord Associated Students of CCSF San Francisco, CA 2003 - 2004
Trained students on how to participate in committee meetings.
Responsible for reporting committee proceedings to Associated Student Council.
Assigned a student to each of sixty shared governance committees.
Advocated for the proper representation of the student voice before the Board of Trustees
Plumbing Computer Aided Drafter Flack + Kurtz Inc. San Francisco, CA 1999 - 2002
Compiled Plumbing Engineer designs documents.
Participated in mass scale projects like the Philadelphia Eagles Stadium, and the Westin Hotel.
Computer Aided Drafter Glumac International San Francisco, CA 1994 - 2000
Compiled Electrical, Mechanical, and Plumbing Engineer designs documents.
San Francisco State University, San Francisco, CA. BA in Psychology: 2007
City College of San Francisco, San Francisco, CA. AA degree: 2003