Kevin McGoff, MBA, MBB, CSM

704-***-**** adpp66@r.postjobfree.com https://linkedin.com/in/KevinCMcGoff

Career Summary

•Executive Operations Leader with 20+ years of experience focused on process improvements in global business operations, utilizing Lean Six Sigma to transform productivity and efficiency while executing high-percentage revenue increases

•Accomplished Master Black Belt and Scrum Master for multiple lines of business, including Americas Operations, Regional Bank, and E2E Credit SIM Team integrating Agile, Waterfall, and LSS concepts

•Established the Charlotte chapter of the SERVE (Sharing, Exploring, and Recognizing Veterans’ Experience) MUFG Enterprise Resource Group, serving as the current Chair with 26 board members, achieving the MTM Award

•Responsible for directing 10 Project Managers and Analysts, creating integrated End-State processes to ensure strict adherence to mandated SCRA Federal Guidelines, producing $200M in remediation to impacted customers

•Addressed process knowledge, ownership, effectiveness, metric alignment, and organization and IT system enablement, improving Americas Operations department Process Maturity score by 75% over the previous year

•Applied CFPB Regulatory Guidance to the Mortgage line of business, utilizing Lean Six Sigma in analyzing over 100 processes and controls to manage the risk inside the $275M portfolio, reducing the CFPB Regulatory Guidance reporting cycle by 80% with an improved Risk oversight

Professional Work Experience

MUFG (Mitsubishi UFJ Financial Group

MBB, Engagement Manager (Remote) 2020 – Present

•Implemented an Agile-inspired approach to Process Maturity, improving the score to 70% where the FY20 goal was 25%

•Established the Charlotte chapter of the SERVE (Sharing, Exploring, and Recognizing Veterans’ Experience) MUFG Enterprise Resource Group, serving as the current Chair with 26 board members, achieving the MTM Award

•Served as the RPA vendor liaison for the BCM Group, collaborating with the Robotics Center of Excellence Project Management group, assessing processes and implementing automated solutions, currently assessing 3 processes

•Acted as Scrum Master to the Archer End-of-Life and Replacement IT project, applying Agile doctrine to provide the best business value, achieving organizational recognition with the Bronze-Level Award

•Led the project to develop a future-state Target Operating Model for the Business Continuity Management 50-person risk organization, collecting data and designing a more efficient business system for rapid implementation

•Oversaw risk mitigation and material risk identification, utilizing expertise concerning regulatory requirements, defining threats and risk scenarios, identifying areas of opportunities for improvement to address the threats, meeting 100% of the regulatory requirements on high-impact issues

•Mentored employees through the Lean Six Sigma Certification process to add business analytical skills to their resumes, currently coaching 2 VP Green Belts (GBs)

•Managed the FLoD/TPRM Remediation Program, developing a resolution that currently has the program using developed KPIs to measure long-term sustainability

•Received organizational recognition for realizing and addressing multiple ways to eliminate waste within BCP processes, attaining the MTM Award

MBB, Manager Process Management (Remote) 2017 – 2020

•Accomplished Master Black Belt and Scrum Master for multiple lines of business, including Americas Operations, Regional Bank, and E2E Credit SIM Team integrating Agile, Waterfall, and LSS concepts

•Servant-Leader for the organizational cross-functional team members, leading project identification, prioritization, and execution

•Coached 6 candidates pursuing Lean Six Sigma Certification, assisting 4 in receiving Green Belt certifications and 2 in receiving Black Belt certifications

•Guided various department managers and SMEs in optimizing work efforts, documenting and assessing processes, evaluating performances, developing scorecards and controls, and integrating them into daily management routines

•Led and managed a Kaizen project developing Loan Review best practices saving $450K, receiving the Bronze-Level Award for the CS7 Interim Review – Process Improvement project

•Led and managed a Kaizen project that Increased Front-Line Loan Approvals by 50%, saving $575K and achieving the Bronze-Level Award for the CS6 Alignment of the Approval Process for Non-Material Changes project

•Assessed and restructured the Call Center Claims and Case Resolution processes, producing greater efficiency and saving $275K, gaining the MTM Award for the CS21 Pipeline and SLC Process Improvements project

•Evaluated and improved the Reserve Forecasting Tool, ensuring safe and reliable system operations and reducing cycle time by 12.4%

•Implemented a Vendor Valuation project, evaluating and improving new and old suppliers on a quantitative basis, saving $100K in only 2-months

•Addressed process knowledge, ownership, effectiveness, metric alignment, and organization and IT system enablement, improving Americas Operations department Process Maturity score by 75% over the previous year

NTT Data Consulting, Inc.

Principal Consultant, Engagement Manager, Program Lead 2010 – 2017

•Responsible for directing 10 Project Managers and Analysts, incorporating End-State processes to ensure strict adherence to mandated SCRA Federal Guidelines, producing $200M in remediation to impacted customers

•Recruited to build a new framework for the Process and Performance Optimization COP (Community of Practice), training over 200 associates and 30 clients in Operation Excellence, Agile, Lean Six Sigma, and Business Process Improvement

•Integral senior team member creating Sales and Implementation Strategies and Solutions for Robotic Process Automation (RPA) across multiple client sites, resulting in the 1st year projected revenue of $3M

•Received Scrum Master certification from Scrum Alliance, leading IT projects as the Scrum Master and improvement projects as the Project Manager, Mentor, and Coach, integrating Agile concepts, waterfall methodology, and LSS precision for multiple financial customers

•Applied CFPB Regulatory Guidance to the mortgage line of business, utilizing Lean Six Sigma in analyzing over 100 processes and controls to manage the risk inside the $275M portfolio, reducing the CFPB Regulatory Guidance reporting cycle by 80% with an improved Risk oversight

•Decreased Human Resource On-Boarding cycle time by an overall 33%, leading to an increase in customer satisfaction of 10%

•Managed the development of QA/QC and Operations processes for a $2B foreclosure remediation portfolio, establishing metrics and control plans, identifying improvement opportunities, chartering 207 upgrades while delivering weekly program updates to executive management on 53 workstreams, completing the project ahead of budget and timeline projections

Graphic Packaging International

Divisional Continuous Improvement Manager (Remote) 2009 – 2010

•Directly responsible for 33 CI (Continuous Improvement) direct reports at 26 locations throughout the United States and Mexico, generating a $33M savings through the utilization of Lean Six Sigma Projects, building $70M in Project Pool initiatives

•Led 45 senior leaders in the development of strategic initiatives to align with corporate objectives, including sales, operations, supply chain, and quality

•Worked closely mentoring and guiding 6 individuals in their pursuit of Lean Six Sigma Certification, assisting all in the achievement of Black Belts

Additional Experience

NOVACES LLC – Senior Management Consultant

Huber Engineered Woods LLC – Manager Business Process Improvement

Trammell Crow Company – Directory of Quality & Productivity

Bank of America – Insurance Operations Manager

General Electric Polymerland – Logistics, Supply Chain

The US Navy, Navy Reserve – Naval Flight Officer, Commander (0-5)

Education & Certificates

The University of West Florida – MBA, Business Administration

United States Naval Academy – BS, Economics

Agile Scrum Master (CSM)

Lean Six Sigma Master Black Belt (LSSMBB)

Six Sigma Black Belt (LSSBB)

Core Competencies

Agile Certified Scrum Master

Lean Six Sigma Master Black Belt

Process Improvement

Management Consulting

Project Management

Strategic Planning

Robotic Process Automation

Lean Manufacturing

Operations Management

International Experience

Cross-Functional Team Leadership

Business Process Improvement

Value Driven Decision-Making

Integrity

Honesty

Flexibility

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