Customer Service Front Desk

Heidi Greco

Salt Lake City, UT **********@*****.***

Home 801-***-**** Cell 801-***-****

Summary

I am an energetic hard worker that utilizes technology to inform, train, educate, develop and manage individuals. I have experience in customer service, billing, collections, training and supervising. I am eager to learn and try new things.

Career Skills

Customer Service, Computer literacy, learning strategies, critical thinking, instruction, multi-tasking, team work and problem solving.

Professional Accomplishments

Pre-Authorizations

As a pre-auth representative I worked with all insurances to make sure that all the patients’ procedures were authorized. I also informed patients of their financial responsibility. I maintained the billing records, collection of payments and I followed through on all accounts from beginning to end. In the clinic I worked with five physicians, making sure their procedures were authorized and paperwork completed in time for surgery. I also helped at the front desk answering phones, scheduling patients and taking messages for the nurses and doctors.

Supervising

Managed a team of 20 employees. I coached them for success, I ensured quality customer service from each team member. I held meetings giving feedback, expectations and monthly goal setting. I worked with each employee to empower them and strategized with them to make a stronger team. Customer Service

I managed multiple accounts, processed invoice information, prepared special reports and analysis. I had to identify and assist in client/carrier issues. I was a lead in special projects and always tried my best to provide exceptional customer service.

Work History

Country Inn and Suites Customer Service 2015-2016

Medcomp Customer Service 2012-2015

Evergreen Medical Inc Pre- Authorizations 2007-2011 MGIS Account Manager 2005-2007

References available upon request