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NALEDI MODISE

Personal Information

C: 073-***-**** Alt: 060-***-**** E: adpoy2@r.postjobfree.com S: Female ID Number: 930***-******* Driver’s License: Code 10 Languages: English, Sotho, Afrikaans Professional Summary

I am a talented business administration professional, an analytical problem solver and persuasive communicator with a talent for thinking outside the box for creative solutions. My energy and personable demeanour ensure that I deliver excellence in all facets of customer service and administrative support. I am dedicated and passionate about whatever I do. This, I believe would make me a great addition to your team.

Work Experience

Chat Moderator

Seasons of lLife

February 2021 to Present

In this role, I;

Provide Customer service

Explain to clients about the product

Respond to queries

Remove offensive posts

Keep the website clean of all the unwanted posts

Maintain a peaceful website

Compile weekly, monthly and target reports.

Front Office Executive

Baker Hughes a GE Company

June 2019 to October 2020

My duties included the following;

Being the "face" of the company and responsible for the first impression clients received

Switchboard operations

Resolving customer inquiries or escalating any matters to management

Assisting the Accounts team with filing of PODs and credit notes and resolving any POD related queries

Assisting the operations team with updating orders on the system (SYPRO) system

Updating the Customer Care Division of changes to orders or delays

Assisting with enquiring of SAD500 from the courier companies

Liaising and placing of orders from one of the biggest retailers in the country

Ensuring that the company equipment (printers, telephones, etc.) are working efficiently and were serviced regularly and stocked

Booking and organizing of the boardroom and meeting

Monitoring office expenses and costs

Helping with the planning of company events

Any other duties as assigned (travel arrangements, schedules etc.) Reason for leaving: The company laid off most of the staff. pg. 2

Administrator / Receptionist

Ossymdor Group - Pretoria, Gauteng

July 2018 to May 2019

My duties included the following:

Answering, screening and forwarding any incoming phone calls while providing basic information when needed

Updating of appointment calendars and scheduling of meetings/appointments

Coordinating interview processes with the Recruitment Team

Assisting the HR team in joining and exit formalities

Serving visitors by greeting, welcoming, directing and announcing them appropriately

Inventory Management

Supplier Management

Updating and managing customer data

Performing other clerical receptionist duties such as filing, photocopying, collating, faxing etc Reason for leaving: The company relocated to Cape town. Intern

Dept. of Health

January 2017 to June 2018

Emergency Management Services (EMS)

Head Office

My duties included the following:

Coordinating office activities and operations to secure efficiency and compliance to company policies.

Supervising administrative staff and dividing responsibilities to ensure performance

Managing agendas/travel arrangements/appointments

Managing phone calls and correspondence (e-mail, letters, packages etc.).

Creating and updating records and databases with personnel, financial and other data

Submitting timely reports and preparing presentations

Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions

Determined solutions for clients promptly and professionally

Assisting the HR department with any HR administrative issues Reason for leaving: The internship contract came to an end. Customer Service Champion

Moloko Hotels & Resorts - Sandton, Gauteng

February 2016 to December 2017

My duties included the following.

Answering enquiries and resolved or escalated issues to management personnel to ensure client satisfaction

Researching, prioritizing and resolving customer issues in timely and accurate fashion

Maintaining documentation of customer enquiries and responses

Directing or routing customer calls to appropriate personnel for assistance,

Handling dissatisfied customers in a polite and professional fashion, Identifying and implementing new process plan to improve customer support service,

Managing large volume of customer calls in friendly and courtesy manner, Returning customer calls in a timely manner to ensure customer satisfaction,

Assisting with the inventory process

Interacted with vendors, contractors and professional services personnel to receive orders, direct pg. 3

activities and communicate instructions

Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity

Transcribed meeting minutes for recordkeeping and submitted to senior management Reason for leaving: I got an internship

Education

Diploma in Digital Marketing in Office management

Diploma in National Diploma in Human Resources Management

Diploma in Fundamentals of Digital Marketing Digital Marketing

Certificate in Front Office Customer Service Training Skills

• Administrative support

• Database Administration

• Digital Marketing

• HR

• Office Management

Referees

Available on request.

Contact this candidate