Student Ambassador Customer Service

RAYSHAWN CARTER

Phone: 303-***-**** Email:***********@*****.***

***** * *** ***, ******, Colorado 80011 (C) 720-***-**** Rayshawnc95@gmail.c Personal Summary : I am a young fresh face that brings a positive and uplifting spirit to any career path I flow down. In all of my positions I have worked I have found something to take with me, whether that be positive knowledge or what not to do in certain situations. When I am placed in a position I give 100 percent and will not stop until my job is complete. As my background reflects strong customer service as well as leadership I strive to get better and better with every experience. I feel I would make an amazing addition to any team.

Work History

Operations Manager 10/2014 to Current Vertical Development Group – Denver, CO Warehouse and Office Management, Dispatch for all drivers,Routing, Inventory Control, Forklift operation,Driver Contact, Payroll, Accounting, New Sales, Customer Retention, Marketing, Hiring, Team building, weekly team meetings. Goal Setting, Scheduling, Fleet Maintenance reporting General Manager for Colorado Territory 08/2014 to 12/2014 Beauty Supply Warehouse – Aurora, CO

Priced merchandise, stocked shelves and took inventory of supplies.Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Trained [Number] new sales associates each quarter. Used time efficiently when not serving customers Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways. Extensively trained new and existing employees. Reviewed daily metrics of account executives to evaluate their strengths and weaknesses.

Manager 02/2013 to 08/2014 Foot Locker – Aurora, CO I was the first employee in the Denver market to go from part associate to Manager in less then 6 months . As a full time associate I was given the opportunity to train new employees. Consistently hit and exceeded sales goals by 20%. Planned and led three training sessions to promote sales team professional development and sales goal reinforcement. Calculated sales commission for sales team of 20+ reps. Retail sales Computer literate POS systems knowledge Upselling techniques Merchandising Stocking Skilled problem solver Personable.Customer-oriented Active listening skills Consistently meets sales goals card transactions Natural leader Motivated team player Shipment processing Sales Lead 06/2009 to 07/2010 Let's Talk Wireless – Northglenn, CO Operated business budget, employee transaction, and public relation Organized paperwork and planned marketing Delivered impeccable customer service and Managed forecast and general Ops. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Education :

High School Diploma: Prairie View High - Denver, CO Metropolitan University - Denver,CO Study - Business Management Accomplishments : I am proud to say at the age of only 14 I was a US advocate and traveled to Europe as a student ambassador. While there I was exposed to many different cultures, this humbled me as an individual and gives me the ability to relate to many different walks of life. While working with Foot Locker as a retail manager I received an award given to me by CEO Dick Johnson himself for highest sales in the market. In each of my positions I been challenged, whether that be with new obstacles or bettering myself as a team leader .When faced with such challenges I never hesitated to do what it takes to get the job done. My greatest accomplishment yet was experiencing those challenges and pushing threw them all to become the humble,fair, and motivated leader I am today. Closing Remarks:I am a hardworking young man with a passion for business and customer service. I have been exposed to many different circumstances that have given me the ability to adapt to my surroundings and react accordingly. I bring a enthusiastic yet very professional personality to any team I am asked upon.