Management Specialist Customer Service
Resume:
Luis Cubias
Katy, Texas 77494
adpotj@r.postjobfree.com
PROFESSIONAL PROFILE
A highly effective Retail Sales, Customer Service and Inventory Management Specialist who meets challenges skillfully and creates positive change. A focused individual with a documented performance history of reducing costs and improving productivity and sales. An energetic and creative problem-solver, with a proven record of success promoting customer satisfaction though exceptional service, optimizing operations, and developing and leading teams to achieve outstanding results in fast-paced, rapidly changing environments.
BACKGROUND SUMMARY
Customer Satisfaction
Surveys
Scheduling
Speed of Service
Customer Claims
Resupply Management
Food Cost
Cash Handling
Supervision and Training
Inventory Management
Staff Development
KPI Management
Forecasts / Budgets
Warehouse Management
Payroll
EMPLOYMENT HISTORY
BAGEL MANIA Too Corporation., Richmond, Texas
2020 - Present
General Manager (2020 - Present)
Responsible for management of the entire store’s operations which include:
Scheduled and directed staff in daily work assignments to maximize productivity.
Maintain budget and optimize expenses
Ensure staff follows health and safety regulations.
Design strategy and set goals for growth
Oversee recruitment and training of new employees
Provide solutions to daily issues.
Assistant Manager (2020)
Continually monitor store to ensure food quality and service standards are being met.
Develop and maintain exceptional customer service levels.
Maintain inventory and ordering for the store.
Participate in recruitment and training employees. Conduct performance reviews.
Assisting General Manager in store duties and decision execution during absence.
HAZA Foods LLC., Katy, Texas
2015 - 2020
General Manager (2018 - 2020)
Responsible for management of the entire store’s operations which include:
Scheduled and directed staff in daily work assignments to maximize productivity.
Monitoring and reinforcing food safety procedures
Maximizing store sales and profit goals.
Ensuring protection of Wendy’s brand and assets.
Assistant Manager (2017 - 2018)
Continually monitor store to ensure food quality and service standards are being met.
Develop and maintain exceptional customer service levels.
Maintain inventory and ordering for the store
Shift Manager (2016 - 2017)
Performed managerial store opening and closing duties, including counting cash, drawers, managing daily inventory as well as motivating and assisting crew member to work efficiently.
Managed cash, labor, food cost, store cleanliness and sales daily.
Efficiently resolved problems or concerns to the satisfaction of customers
CERTIFICATIONS
Servsafe Manager
Servsafe Food Handler
Servsafe Workplace
AWARDS AND RECOGNITIONS
2019: 1st place Best SMG / 1st place VOC Overall Satisfaction / 1st place VOC Accuracy / 1st place VOC Speed of Service / 1st place VOC Friendliness / 2nd place Best Speed of Service Corporate Level
2018: Top VOC Corporate Level / 1st place VOC ZOD Winning Streak
2017: Dave’s Way Award (Annual Inspection) achieving 95.5%
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