Administrative Officer Marys Hospital

SHERRIALL SHAUNTA CRABLE

PHOENIX, United States *5017 928-***-**** *********.******@**.***

Professional Summary

Experienced Medical Administrative Assistant excelling for 8 years in digital information management, patient record maintenance, efficient appointment scheduling and insurance negotiations. Approached guest services with calm demeanor leading to unmatched patient care and customer loyalty.

Skills

Multi-line phone systems

Scheduling

Filing

Insurance Knowledge

Patient demographics

Patient care and confidentiality

Appointment Scheduling

Microsoft Office

Multitasking abilities

Interpersonal Communication

Cultural awareness

Teamwork

Responsible

MS Office

Customer service

Work History

Medical Administrative Assistant 06/2019 to Current Phoenix VA Medical Center – Phoenix, United States, United States Interpret VA rules and regulations relating to determining legal entitlement to benefits relating to hospital admission; nursing home, fee basis and outpatient care; dental treatment; prosthetic appliances; patient transfer, and beneficiary travel. Ensure that appropriate legal, regulatory, and policy requirements are met. Process administrative issues surrounding beneficiary death, seriously ill, suicides, assaults, deaths on arrival (DOA's), homicides, all codes, and facility or community disasters. Assume role of contact person in event of local and civil disasters in accordance with emergency preparedness disaster plan.

Determines applicants' eligibility, obtaining demographic income and insurance information for appropriate service-connected and nonservice-connected applicants. Determine extent of release of medical or social data from patient's records. Prepares daily Gains and Losses Report and other related statistical reports Lead Medical Support Assistant 06/2018 to 06/2019

Southern Arizona VA Health Care System – Casa Grande, United States, United States Responsible for appointment scheduling, canceling, re-scheduling patient's appointments and/or consults, include interpreting and verifying provider orders. Able to "Block, Cancel, Restore, and Build" clinic availability. Administrator of all Secure messages from patients-receiving messages and act on them within scope of knowledge.

Produce daily reports on Audio Care system, Routine Consults, Recall Reminders, Return to Clinic orders.

Enrollment and eligibility coordinator interpreting DD214 s, along with appropriate amount of time served required in determining and assigning appropriate eligibility category. Review and process patient travel claims, verifying appointments, entering correct mileage and data into Beneficiary package.

Primary Care time keeper-creating and maintaining employee work schedules Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Gathered forms, copied insurance cards and veteran identification to collect patient information for billing and insurance filing.

Administrative Officer on Duty 04/2016 to 06/2018

Northern Arizona VA Health Care System – Prescott, United States, United States Delegated full authority of Medical Center Director and Patient Business Office Service Line Manager for administrative activities when assigned to other than normal business hours. Maintain all patient records and information in confidential matter. Produce Gains and Losses report -Admit, transfer, and discharge patients during other than normal business hours -Determine eligibility status of veterans with proper use of Register Once process.

Process denied ambulance claims

Administrative Officer on Duty 08/2013 to 04/2016

Veterans Affairs Medical Center – Louisville, KY

Coordinates all contacts received during irregular business hours and serve as medical-legal resource person for all contacts from staff, patient and visitors. Serve as supervisor in charge during irregular business hours on all issues involving beneficiary Travel, Dental eligibility, Non-VA Care, Prosthetics, Registration, tentative eligibility and enrollment decisions, to include admitting, interviewing, and counseling veterans concerning law and regulatory guidelines.

Work as team member with Nursing Supervisor and Medical Officer of Day(MOD). Provides administrative guidance and advice to MOD and other clinical staff concerning administrative matters necessary for operation during other than normal duty hours. This includes facilitating patient transfers to and from VAMC and Non- VA facilities as well as patients on transplant list.

Perform administrative functions necessary to release remains of deceased patients to designated funeral home for proper burial.

This may require some counseling of decedent's immediate family or referral to Regional Office about burial and memorial benefits.

Support Section Manager by conducting reviews, researching issues related to congressional correspondence, Patient Advocate issues, Tell the Director, developing responses as needed. MEDICAL SUPPORT ASSISTANT 07/2012 to 08/2013

Veterans Affairs Medical Center – LOUISVILLE, United States, United States Greet veterans and assist by gathering information to properly direct veterans to proper source Register veterans for health benefits Assist clinical personnel in providing proper healthcare for veterans

Alternate timekeeper of Member Services Department Investigate any delays or problems in processing veteran's request for medical care, after reviewing case, initiate appropriate action to correct problems Performed role as Benefits counselor, readily gave advice regarding veteran's criteria for eligibility, this involves numerous phone calls and personal interviews with veterans, their families, and service representatives

Responsible in processing patients having private medical insurance identify and process veterans subject to financial assessment testing upon request. CERTIFIED PHARMACY TECHNICIAN 11/2008 to 06/2012

Veterans Affairs Medical Center – LOUISVILLE, United States, United States Process outpatient medication orders under direction of pharmacist. Distribute filled prescriptions to patients at pickup window Package prescriptions for mailing

Received and directed patient calls to appropriate destination such as patient's clinic for more suitable assistance, refill request, questions regarding medications Input patient's request for additional refills on prescriptions, renewals on prescriptions, or contact physician regarding requested change on prescriptions by utilizing CPRS and VISTA Stocked, labeled and inventoried medication to keep accurate records. Restocked automated medication dispensing equipment. Assisted in preparation, distribution, and storage of pharmaceuticals. Coordinated verification and filling of more than [800] daily prescriptions in high-volume Outpatient pharmacy environment.

Answered incoming phone calls and addressed questions from customers and healthcare providers.

PHARMCY TECHNICIAN 10/2006 to 04/2008

ST MARYS HOSPITAL – EVANSVILLE, United States, United States Assisted pharmacist with dispensing medication for inpatients. Restock emergency crash carts throughout hospital. Answered and directed incoming calls from hospital staff. Participated /assisted in quality assurance and quality control activities. PHARMACY TECHNICIAN 05/2003 to 10/2006

WALGREENS – Evansville, IN

Accurately collected patient information including demographics, list of current medications, and any known drug allergies

Accurately entered prescriptions into computerized patient profile, with pharmacist verification Troubleshoot any inquires with patient/customer insurance claims, along with requesting prior authorization from insurance companies

Answered questions within scope of knowledge, or referred customers to more beneficial source

Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Entered and processed patients' prescriptions into internal system. Counted, measured, and compounded medications following standard procedures. Stocked, labeled and inventoried medication to keep accurate records. Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales. Restocked automated medication dispensing equipment. Reviewed and verified customer information and insurance provider information. Receptionist 09/2002 to 05/2003

Gabhart Law Offices – Jeffersonville, IN

Handling and redirecting incoming calls monitoring incoming and outgoing delivery Dictation

Light typing and filing of legal documents.

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Kept reception area clean and neat to give visitors positive first impression. Corresponded with clients through email, telephone or postal mail. Collected, sorted, distributed and sent mail and packages. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

COPY OPERATOR 06/1999 to 06/2001

IKON DOCUMENT SERVICE – SAN DIEGO, United States, United States Copy legal documents for various law firms, generating at least 2000-3000 copies of litigation per hour.

Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests. Moved and lifted up to 70 pounds to complete stocking and maintenance tasks. Completed complex customer orders accurately and within quoted timeframe. 3RD CLASS MACHINIST MATE 02/1992 to 06/1997

U S NAVY – SAN DIEGO, United States, United States Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.

Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products. Repaired and tested valves for Navy vessels

Repaired, tested, and performed daily preventative maintenance on cargo elevators on Navy vessel

Education

Some College (No Degree): BUSINESS ADMINISTRATION, HEALTHCARE MANAGEMENT Sullivan University - Louisville, KY

Relevant Coursework Completed: Healthcare Management & Principles of Management Associate of Science: Billing And Coding Specialist 12/2009 DAYMAR COLLEGE - Louisville, KY

Associate of Applied Science: Medical Assisting 12/2004 IVY TECH State College - Jeffersonville, IN

Relevant Coursework Completed: Medical Terminology & Medical Office Administration Affiliations

PATRIOTS TOAST MASTERS - Former member

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