SHARON JONES

BROCKTON, MA ***** 617-***-**** adpor6@r.postjobfree.com

PROFESSIONAL

SUMMARY

Experienced Human Services Worker with over 15 years of experience. Adept at functioning independently and on a team working effectively with diverse groups of people of different backgrounds. Display excellent communication and interpersonal skills and exercise active listening skills when communicating with clients. Coordinate community service programs to meet critical social needs. Knowledgeable about organizing referrals, offering direct support, and orchestrating effective outreach. Skilled at cultivating solid partnerships to advance organizational objectives. CORE COMPETENCIES • Written and verbal communication

• Client needs assessments

• Proficient in Microsoft Office Suite

• Interviewing skills

• Cultural awareness

• Organizational Skills

• Basic math

• Planning and Coordination

• Analytical skills

• Customer Service

• Collaboration

• Program development

PROFESSIONAL

EXPERIENCE

AUGUST 2009-CURRENT

Cash Worker, Referral Social Worker Commonwealth of Massachusetts Boston, MA

• Assist the public in applying for State and Federal disability financial services to aid clients in improving quality of life

• Maintain and review caseload thoroughly and timely to provide referral services

• Train staff to perform all administrative duties

• Collaborate with internal and external resources and partners

• Determine initial and ongoing client eligibility for transitional assistance programs and employment services

• Obtain and verify client information

• Calculate accurate benefit levels

• Perform all tasks related to case maintenance and case management, including referrals to other state agencies, health care providers, and other sources as necessary

• Prepare and deliver explanations for eligibility decisions

• Issue appropriate authorizations, as well as provide guidance, resources, and placement assistance

• Evaluate and monitor client cases to ensure compliance with applicable rules and regulations

• Deliver services assisting individuals and families to transition back to work

• Adhere to departmental policy and Collective Bargaining Agreement JULY 2002-JULY 2009

Program Supervisor Boston Housing Authority Boston, MA

• Collaborated with public housing management and tenants to enhance relationships and provide referral services when needed or as requested

• Joined forces with C.B.O.'s to access onsite resources including, but not limited to, academic services, legal help, finances, wellness, job assistance, training, and volunteerism

• Partnered with public safety officials to provide ongoing team-building exercises and to cultivate positive relationships

• Accepted community needs and implemented programs and services to address needs

• Supervised employees and volunteers

• Coached team members on productivity strategies, policy updates, and performance improvement plans to accomplish challenging goals EDUCATION Northeastern University, Boston, MA

Some College (No Degree): General Studies

AFFILIATIONS Dunk the Vote Civic Engagement, 2020 – Current Volunteer

• A non-partisan initiative, focused on increasing participation and turnout considering voting as a public health emergency, using social media to strengthen the ground game

Metro Boston Alive, 2018 – Current

Volunteer

• Inform constituents of addiction referral services

• Assist with COVID 19 community response services

• Provide food, clothing, and other resources

• Organize COVID 19 vaccine outreach referral services Boston Healthy Start Initiative, 2006 – 2009

Board Member

• A program geared to empowering women and children in formative years Project New Life/Bromley Health

Volunteer

• Community-based referral service

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