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General Worker Call Centre

Johannesburg, Gauteng, South Africa
December 18, 2021

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Mrs Tsholofelo Sithole

I.D 831**********

Unit 08 Naturena Oaks, Jan Der Necker Street, Naturena

Cell number: 076-***-****

Personal Details

Marital Status : Married

Gender : Female

Home language : Tswana

Other languages : English, Afrikaans, Zulu, Venda, Sotho

Nationality : South African

Health : Excellent

Educational Qualifications

High School Attended : Roodepoort College

Highest Standard Passed : Matric (Grade 12)

Year Obtained : 2002

Subjects Passed : English, Afrikaans, Public

Administration, Office practice

Computer typing, Geography,


Tertiary Qualifications

Institution : Rosebank College

Course : Graphic Designing

Subjects : Computer fundamentals, Windows,

Web designing, History of art,

MS Access, Intro to the Internet,

Intro. to E – mail, Business Management

Work Experience

1. Company : 10 Eighteen Buy and Braai Butchery

Position held : Owner

Duration : December 2015 to April 2019


Inventory, Budgets and Record Keeping.

Cutting, grinding and preparing meats for sale.

Cleaning and maintaining tools and equipment and ensuring displays and signage are accurate and attractive.

Weighing, packaging, pricing and displaying products.

Performing quality inspections on meats and other products.

Negotiating and confirming orders with suppliers.

Adhering to food safety and sanitation controls.

Greeting and speaking to customers, providing advice, answering questions and accepting orders or payments.

Coordinating deliveries or quick pick ups

2. Company : Mothethugo Trading & Projects

Position held : Administrator

Duration : June 2014 to October 2015


Providing administrative and clerical services in order to ensure effective and administrative operations.

Compile and maintain records of business office activity transactions.

Data Capturing.

Managing and updating of file tracking systems.

Typing of agendas for meetings, minutes taking, word processing of manuscript letters and documents and proposals.

Provide weekly and monthly reports.

Assist with PA duties when required.

3. Company : Sykes Enterprises Inc. (Kodak account)

Position held : Technical Support to UK clients

Duration : July 2011 to March 2013


Ensures that all data is collected accurately and follow up on calls.

Investigating and resolving high escalated level queries.

Support and helpdesk for calls logged via email and telephone.

Provide technical assistance to international clients about the printer systems and software usage.

Provide regular updates to customers about query status.

Submit weekly and monthly reports.

4. Company : Sykes Enterprises Inc (HP and Yahoo)

Position held : Call Centre Consultant (Esc)

Duration : March 2006 to June 2011


Monitor service reliability by monitoring all aspects of SLA’s service offerings with the objective to achieve and exceed SLA’s.

Ensuring proper shift coverage, real time queue and turn around monitoring.

Resolution and escalation of operation issues as and when required.

Provide basic technical support (FAQ’s), account security and privacy.

Analyze and provide feedback the daily and monthly performance to agents and relevant parties.

5. Company : Dimension Data

Position held : Call Centre Consultant (CCC)

Duration : Feb 2004 to March 2006


Telephonically assisting international client with software queries.

(AOL American Online) billing, account reactivation, password resetting, cancellation.

Account retention, technical queries

6. Company : Mac Donald’s

Position held : Front liner assistance

Duration : 2003-2004

Duties : Cashier, data capturing


1. Name : Mrs Angel Shiba

Occupation : Manager

Contact Number : 081-***-****

2. Name : Ms. Ruby Nkopo

Occupation : Supervisor (team leader)

Contact Number : 082-***-****

3. Name : Mr. Daniel Mashita

Occupation : Supervisor

Contact Number : 083-***-****

4. Name : Mr. Lucky Mokoena

Occupation : McDonalds Manager

Contact Number : 073-***-****

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