Mrs Tsholofelo Sithole
Unit 08 Naturena Oaks, Jan Der Necker Street, Naturena
Cell number: 076-***-****
Marital Status : Married
Gender : Female
Home language : Tswana
Other languages : English, Afrikaans, Zulu, Venda, Sotho
Nationality : South African
Health : Excellent
High School Attended : Roodepoort College
Highest Standard Passed : Matric (Grade 12)
Year Obtained : 2002
Subjects Passed : English, Afrikaans, Public
Administration, Office practice
Computer typing, Geography,
Institution : Rosebank College
Course : Graphic Designing
Subjects : Computer fundamentals, Windows,
Web designing, History of art,
MS Access, Intro to the Internet,
Intro. to E – mail, Business Management
1. Company : 10 Eighteen Buy and Braai Butchery
Position held : Owner
Duration : December 2015 to April 2019
Inventory, Budgets and Record Keeping.
Cutting, grinding and preparing meats for sale.
Cleaning and maintaining tools and equipment and ensuring displays and signage are accurate and attractive.
Weighing, packaging, pricing and displaying products.
Performing quality inspections on meats and other products.
Negotiating and confirming orders with suppliers.
Adhering to food safety and sanitation controls.
Greeting and speaking to customers, providing advice, answering questions and accepting orders or payments.
Coordinating deliveries or quick pick ups
2. Company : Mothethugo Trading & Projects
Position held : Administrator
Duration : June 2014 to October 2015
Providing administrative and clerical services in order to ensure effective and administrative operations.
Compile and maintain records of business office activity transactions.
Managing and updating of file tracking systems.
Typing of agendas for meetings, minutes taking, word processing of manuscript letters and documents and proposals.
Provide weekly and monthly reports.
Assist with PA duties when required.
3. Company : Sykes Enterprises Inc. (Kodak account)
Position held : Technical Support to UK clients
Duration : July 2011 to March 2013
Ensures that all data is collected accurately and follow up on calls.
Investigating and resolving high escalated level queries.
Support and helpdesk for calls logged via email and telephone.
Provide technical assistance to international clients about the printer systems and software usage.
Provide regular updates to customers about query status.
Submit weekly and monthly reports.
4. Company : Sykes Enterprises Inc (HP and Yahoo)
Position held : Call Centre Consultant (Esc)
Duration : March 2006 to June 2011
Monitor service reliability by monitoring all aspects of SLA’s service offerings with the objective to achieve and exceed SLA’s.
Ensuring proper shift coverage, real time queue and turn around monitoring.
Resolution and escalation of operation issues as and when required.
Provide basic technical support (FAQ’s), account security and privacy.
Analyze and provide feedback the daily and monthly performance to agents and relevant parties.
5. Company : Dimension Data
Position held : Call Centre Consultant (CCC)
Duration : Feb 2004 to March 2006
Telephonically assisting international client with software queries.
(AOL American Online) billing, account reactivation, password resetting, cancellation.
Account retention, technical queries
6. Company : Mac Donald’s
Position held : Front liner assistance
Duration : 2003-2004
Duties : Cashier, data capturing
1. Name : Mrs Angel Shiba
Occupation : Manager
Contact Number : 081-***-****
2. Name : Ms. Ruby Nkopo
Occupation : Supervisor (team leader)
Contact Number : 082-***-****
3. Name : Mr. Daniel Mashita
Occupation : Supervisor
Contact Number : 083-***-****
4. Name : Mr. Lucky Mokoena
Occupation : McDonalds Manager
Contact Number : 073-***-****