PC

PRITIKA CHAND

adpopv@r.postjobfree.com C: 206-***-**** SeaĴle, WA 98118

Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Resourceful navigation of complex healthcare environments to optimize patient care. Accountant

Book

Call centre

Call centres

Cash register

CNA

Clerical

Client

Data entry

Insurance

Microsoft word

MYOB

Organizational

Personnel

Quality

Rapport

Sales

Selling

Team player

Phone

Monitoring fluids

Grooming and bathing assistance

Patient Care and Safety

Infection control procedures

Patient relations

Medical terminology knowledge

Collecting specimens

HIPAA

Quality assurance controls

Calm and level-headed under duress

General housekeeping ability

Performing patient intakes

Collecting vital signs

Able to lift 20-30 pounds

Respiratory equipment training

Helping with medication

Quick problem solver

Documentation procedures expert

Kline Galland Home 7500 Seward Park

Ave S, WA

Nursing Assistant Registration

06/2020 - Current

CNA training (clerical training).

Job Description:- bed bath and dress client, serve meals and help feed, take vital signs, turn and reposition patients, provide bedpan, answer patient calls etc S Walden st, SeaĴle WA- Washington Care Services, NA60956760) WA STATE LICENSE- pharmacy assistant (VB60918758). Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.

Documented patient intake and dietary requirements, also assisting with feeding and monitoring.

Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further aĴention. Responded to patient alarms and needs-assessment requests to identify course of treatment.

Provided daily living activities to patients by serving meals, feeding, Summary

Skills

Experience

ambulating and turning over and positioning patients. Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.

Assessed vitals and noted medical information to report changes to nursing staff and physicians.

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Answered signal lights, bells and requests-for-service to assist patient services fulfillment.

Provided basic care to over 10 patients per shift by bathing and grooming patients, changing bedding and preparing meals.

Maintained sanitary conditions by providing immediate wound care and dressing changes.

Used mobility devices and 4 equipment to transfer patients. Rainier Avenue, Albertson LLC SeaĴle,

WA

Pharmacy Assistant

12/2018 - 12/2019

Job Description:- handling cash register, answering phone calls, and doing clerical work in the pharmacy, help the pharmacist with packing and selling medication, entering patient details and insurance details into Rx system etc.

Communicated with insurance companies for billing purposes. Arranged retail products in pharmacy area according to merchandising planograms and end cap placement needs.

Answered customer questions regarding medication.

Helped pharmacy staff prepare medications and fill orders. Entered current customer, payment and inventory information into the system.

Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.

Supported pharmacist in preparing prescriptions daily. Opened incoming supplies and stocked in correct locations. Maintained pharmacy counter and related areas in clean, neat and organized fashion.

Met with customers and answered questions in friendly and knowledgeable way.

Prepared medication labels with item name and quantity. Performed clerical functions, including filing, copying and faxing. Restocked shelves and prepared expired drugs for return. Reviewed order information against computer database. Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products. Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.

Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders. Travelopia Bothell, WA

Air Ticketing Agent

07/2017 - 10/2017

Travelopia.

Job Description:- check all the booking done by the sales agent for error, issue airline tickets, do daily ticketing report etc. Sold, printed and issued several tickets to customers following all applicable guidelines.

Assisted customers with ticket purchases, trip planning, pricing and scheduling.

Helped travelers find locations within airport complex. Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.

Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.

Checked tickets and identifying paperwork for verification of individual identities.

Entered information in GDS system to maintain updated details related to customer ticket orders, reservations and payment method. Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.

Boosted bookings 90% using detailed knowledge of facility, services and offerings when closing reservations for customers.

Provided clients with assistance in preparing required travel documents and forms.

Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.

Collaborated with sales department to arrange large group hotel bookings for such special events as destination weddings.

Printed itineraries and tickets for average of 100 passengers each shift. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Recognized by management for providing exceptional customer service. Provided excellent service and aĴention to customers when face-to-face or through phone conversations.

Improved operations by working with team members and customers to find workable solutions.

Created agendas and communication materials for team meetings. Performed site evaluations, customer surveys and team audits. Improved customer satisfaction by finding creative solutions to problems. Macquarie Travel

Travel Agent

12/2014 - 05/2015

Suva, Fiji Talent Ocean Travel Services Limited.

Job Description:.

Answer calls from customers, receive customers and help with visa lodgement, check all the documents required for visa lodgement or interview, book fights for passengers and if any also help with the changes in correspondence with the fight itinerary. Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness. Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.

Explained security issues and protocols with individuals traveling to highly insecure areas.

Communicated security issues and protocols to clients traveling to unstable countries or locations.

Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. Increased boĴom-line revenue, monitoring travel competitor activity to maintain most competitive rate.

Handled travel arrangements for groups, couples, executives and special needs clients.

Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.

Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation. Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.

Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently. Asked open-ended questions to best understand client needs and determine best travel offerings.

Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.

Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments. Eliminated project gaps and maintained accurate airline regulations and tariffs and travel law knowledge.

Strengthened traceability by developing organization systems for contracts, records, reports and agendas.

Automated office operations to manage client correspondence, record tracking and data communications.

Aided senior leadership during executive decision-making process, and generated daily reports to recommend corrective actions and improvements.

Explained benefits of purchasing travel insurance with clients. Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.

Leveraged trends in customer industries and marketplaces to shape solutions and approaches.

Provided top quality control to eliminate downtime and maximize revenue.

Achieved top satisfaction, retention and referral rankings on consistent basis.

Receptionist/ Accounts Assistant

01/2013 - 09/2014

Suva, Central Division, Fiji Fiji Co-operative Dairy Company Limited. Job Description:.

Answer inbound and outbound calls, transfer the calls to appropriate personnel's, greet customers and guest, note down customer complaints and deliver to appropriate department, making sure that each and every weekly statements are delivered to the customers on time, help the Accountant with MYOB entries, and peĴy cash, assist the PA of CEO in times of need, daily stock take of the items in the ware house. Supervisor/Ticketing and Sales Support

Agent

01/2012 - 01/2013

Suva, Central Division, Fiji Mindpearl Limited.

Job Description:.

Assisting Travel agents and Mindpearl Swiss frontline Sales Agents on an assigned helpline, aĴend calls from all the Swiss call centres on the helpline, aĴending to customer complaints escalated from front line customer sales and services representative, issue tickets with different currency, reissue of tickets once changes are done by the sales agents. 2010-2012- Customer sales & sales rep (CSSR)- Mindpearl Limited. Job Description:.

Answer inbound calls, determine customers eligibility by comparing information provided, manage and resolve customers complaints, provide customers with the best offer, enter complete and accurate information into the systems, follow up customers where necessary, maintain and improve quality target, build good rapport with the customers, proficient in Microsoft word, ability to manage stress, team player, knowledge of call centre and sales etiqueĴe.

Oceania Customer Interaction Services.

Oceania Customer Sales and Support

Sales and Customer Service Rep

01/2010 - 01/2010

Oceania Customer Interaction Services.

Job Description:.

Good data entry skills, exceed and achieve sales target, complete call logs, accomplish organizational mission, build resilient call backs, sell products by determining which product best suits the customer. Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction. Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements. Negotiated prices and set up contracts to finalize sales agreements. Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote. Educated customers on product features and technical details to highlight benefits.

Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers. Drove increased engagement with effective conversations and ongoing relationship management.

Answered customer questions about products and services and recommended appropriate solutions.

Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.

Called potential customers to assess business needs and present value propositions.

Generated quotes, processed payments and documented customer communications.

Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Networked to build client base and promote products to new and existing clients.

Achieve Testprep SeaĴle, WA

Associates Degrees in Nursing

2020

American Healthcare CNA Training School

CNA certification

2019

Dayanand Anglo Vedic College Nabua, FIJI

University Degree

2011

Mindpearl Limited, FIJI Completion of Mindpearl Swiss Induction Training of Training Education and Training

Fiji National University FIJI

Diploma in Industrial Laboratorial Technology

2011

Completion of high school

High School Diploma

2009

Swami Shradhanand Memorial School

2004

REFERENCES:

Moses American healthcare Cna Training School, 6951 Martin Luther King Jr Way S, SeaĴle, WA,98118 Contact: 206-***-**** Mobile: 626-***-****

Gina Kim Albertson LLC (pharmacy department)- SAFEWAY PHARMACY 3820 Rainier Ave S, SeaĴle, WA, 98118 PH: 206-***-****

Heather Kyle Europe Express (Travelopia) 19909 120th Ave NE#202, Bothell, WA, 98011 PH: 800-***-**** References

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