Resources Manager Assistant

Location:

Florida

Posted:

December 18, 2021

Contact this candidate

Resume:

Norysa M. Terrizzi

Kenosha, WI ***** - Mobile: 407-***-**** – **************@*****.***

Human Resources Professional with 5+ years of experience in the field. Proficient with Office programs as Word and Excel. Business Development, Employee Relations, Personnel Engagement, Employee Supervision. Knowledgeable on HR Management software programs as ADP, EPICOR, SAP, EDI, M SMILE. High-pressure work environments. Experienced on Customer Service Relations. Customer focused. Bilingual in English and Spanish.

EDUCATION

Associate Degree in Business Administration, 2004

Santa Maria University, Venezuela

English Certificate, 2005

Berlitz Language Center, Orlando, FL

PROFESSIONAL EXPERIENCE

Fair Oaks Farms, Chicago, IL, United States Jan 2019 – Apr 2019

Customer Services/Sales

Check to ensure that appropriate changes were made to resolve customers' problems.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Solicit sales of new or additional services or products.

Fair Oaks Farms, Chicago, IL, United States Sep 2019 – Jan 2019

Human Resources Assistant

Administer and score applicant and employee aptitude, personality, and interest assessment instruments.

Answer questions regarding examinations, eligibility, salaries, beneﬁts, and other pertinent information.

Arrange for advertising or posting of job vacancies and notify eligible workers of position availability.

Compile and prepare reports and documents pertaining to personnel activities.

Examine employee ﬁles to answer inquiries and provide information for personnel actions.

Explain company personnel policies, beneﬁts, and procedures to employees or job applicants.

Inform job applicants of their acceptance or rejection of employment.

Interview job applicants to obtain and verify information used to screen and evaluate them.

Process and review employment applications to evaluate qualiﬁcations or eligibility of applicants.

Process, verify, and maintain personnel related documentation, including staﬃng, recruitment, training, grievances, performance evaluations, classiﬁcations, and employee leaves of absence.

Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.

Search employee ﬁles to obtain information for authorized persons and organizations, such as credit bureaus and ﬁnance companies.

Select applicants meeting speciﬁed job requirements and refer them to hiring personnel.

Fisher Barton Specialty Products, Watertown, WI, United States Sep 2016 – Apr 2018

Human Resources Assistant

•Administer and score applicant and employee aptitude, personality, and interest assessment instruments.

•Answer questions regarding examinations, eligibility, salaries, beneﬁts, and other pertinent information.

•Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability.

•Arrange for in-house and external training activities.

•Compile and prepare reports and documents pertaining to personnel activities.

•Examine employee ﬁles to answer inquiries and provide information for personnel actions.

•Explain company personnel policies, beneﬁts, and procedures to employees or job applicants.

•Gather personnel records from other departments or employees.

•Inform job applicants of their acceptance or rejection of employment.

•Interview job applicants to obtain and verify information used to screen and evaluate them.

•Prepare badges, passes, and identiﬁcation cards, and perform other security-related duties.

•Process and review employment applications to evaluate qualiﬁcations or eligibility of applicants.

•Process, verify, and maintain personnel related documentation, including staﬃng, recruitment, training, grievances, performance evaluations, classiﬁcations, and employee leaves of absence.

•Provide assistance in administering employee beneﬁt programs and worker's compensation plans.

•Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.

•Select applicants meeting speciﬁed job requirements and refer them to hiring personnel.

CRB Recruiting, Orlando, FL, United States Dec 2015 – Aug 2016

Recruiter

Assist individuals in ﬁlling out applications or questionnaires.

Compile, record, and code results or data from interview or survey, using computer or speciﬁed form.

Contact individuals to be interviewed at home, place of business, or ﬁeld location, by telephone, mail, or in person.

Ensure payment for services by verifying beneﬁts with the person's insurance provider or working out ﬁnancing options.

Identify and report problems in obtaining valid data.

Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.

Meet with supervisor daily to submit completed assignments and discuss progress.

Perform oﬃce duties, such as telemarketing or customer service inquiries, maintaining staﬀ records, billing patients, or receiving payments.

Review data obtained from interview for completeness and accuracy.

Supervise or train other staﬀ members.