Service Representative Csr

SONYA

SCRUGGS

sonyascruggs**@gmail.c

om

817-***-****

Fort Worth, TX 76101

I work as an CSR for 13 years. I have strong communication skills. I understand the key concept of patient when dealing in this type of field. Also have a great aspect for creative thinking

PROFESSIONAL SUMMARY

PennyMac - Customer Service Representative

Arlington, TX • 06/2014 - Current

As a CSR, I researched written inquiries, request for information, disputes, servicing transfer for acquired and transferred mortgages, and general complaints received from customers

Automaxx - Customer Service Representative

Fort Worth, Texas • 02/2008 - 05/2014

Called clients about payment dates, took payments over phone

SKILLS WORK HISTORY

• Complaint resolution

• Sales expertise

• Report preparation

• International sales support

Southwest High School

Fort Worth, TX

High School Diploma

EDUCATION

Contact this candidate