Lrxu,r. WrrrrLow-IlousToN

Monroe Center, tllinois 61052 a 815-***-**** i ldwhitlow2002@)yahoo.com

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Creative Business Owner with exceptionol backgrourrd spent in the corporate world. Possessing knowledgeable skills in antiques and communicative skills in relating to customers. Articulate, forward-thinking and resourceful in meeting company and customer needs. Deterrnined business owner with commitment to providing customer and employr:e satisfaction. Hardworking and dedicated proftssional with over 40 years of expenence in the corporate world and my own business.

Detailed-oriented urith a multifaceted persona with a proven ability to be result-odented and adaptable to changes.

A strong drive to bo communicative, interpersonal and team building. Looking forward to'using my acrluired skills in a neu'environment. SKnrs

e Ilusiness Growth

o Social Media

o Client Base Retention

o Budgeting

o Business planrring

o Business Administration

o Business operations

r Operations management

o Project Management

o Customer Relatiorrs

e Negotiation

o StaffManagement

o Relationship Buildinpl

o Effective leader

. Projecl;development

o Conflir:t resolution

Wcnr: Hrsronv

Business Owner, Ct612006 to 0612017

Houston's Hen House - Oregon, Illinois

Business owner for an antiques shop with over 18,00i0 square feet,of inerchandise for myself and multiple dealers using the following skills:

r Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.

o Used strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.

o Accommodating customers either in person or vria telephone regarding inquir:ies regarding antiques or for rental space.

o Hosting gala e'vents for my dealers and supportirrg the communiry* gala yearl'y events. o Accounts receivable using cash register and posting receivable in dealer ledgers. o Accounts payable in paying bills to maintain my business and paying the dealers for their merchandise that sold.

o Put together realistic budgetrs based upon costs and fees for effectively operatting business. o Maintained up-to-date admirristrative records to rmonitor operational conditions. o Kept all building areas and erquipment functional and well-organized,to prom:ote business performance. o Resolved conflicts and remedied situations to marintain a healthy and enjoyatrle environment to visit and shop.

o Resolved conflicts and remedied tense situations to maintain healthy team collaboration between customers and dealers

Administrative Assistant, 06 I I99 6 to 09 I 2006

Rsm Mc Gladrey Inc. - Chicago, IL

o Provided support for meetings and events, including room reservations, &genrda preparation and calendar maintenance.

o Interacted with vendors, conhactors and professi,onal services personnel to receive orders, direct activities and communicate instructions.

o Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.

o Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.

I Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

o Routed incoming calls and faxes and drafted deta.iled messages to expedite response. o Executed record filing systern to improve documrsnt organization and managerment. o Prepared packages for shipment, pickup and courier services for prompt delil'ery to custorners. o Offered departmental administrative support to prresidents, vice presidents and managers. r Coordinated domestic and international travel arrangements, irrcluding booking airfare, hotel and ground transportation.

o Generated reports and typed letters.

Eou<;arroN

Associate of Science: Administrative, 09/ 1 998

Robert M. Morris College - Chioago, IL

Administrative, 06/1 978

East Senior High - Rockford IL

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