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Customer Service Representative

Location:
Ibadan, Oyo, Nigeria
Salary:
80,000
Posted:
December 17, 2021

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Resume:

OMOLARA DORCAS OLUSOMOKA

081********, 081********

adpog4@r.postjobfree.com

SUMMARY

Articulate, energetic and result-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business, a solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain client’s satisfaction and contribute to company success.

SKILLS

Proactive communication

Organization, prioritizing, time management and multi-tasking skills

Customer focused-service skills

Efficient and detail-oriented

Issue and complaint resolution using creative problem solving skills

Intermediate knowledge of HTML and CSS

Ability to use software such as; CRM software, Microsoft Office, Excel Spreadsheet

Inter-Department collaboration through Team work

Cultural awareness and sensitivity

Excellent attention to details

Highly effective selling skills

WORK HISTORY

Customer Service Representative, August 2021 till current

iSon Experience, Ibadan Oyo State, Nigeria

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Prompted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Applied highly effective selling skills while properly engaging and presenting solutions to customers.

Scored in top 20% of employees for successful call contacts monthly.

Handled over 100 calls per shift retrieving customer data, presenting relevant product information and cancelling services.

Educated customers about billing, payment processing and support policies and procedures.

Delivered excellent customer service, resulting in consistent 90%-100% customer satisfaction rating.

Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Business Development Personnel, May 2021- July 2021

Verdantworld Global Limited, Lagos State, Nigeria

Consulted with product development teams to enhance products based on customer interest data

Collaborated with company departments to develop new strategies to capitalize on emerging customers and marketing trends

Reached out to customers and potential customers via telephone, email and in-person enquiries

Supported marketing teams, creating, deploying and optimizing campaigns for clients

Incorporated product changes into marketing messages to drive customers engagement and maximize profits

Art Administrator/Theatre manager, Nov 2020-May 2020

Ado Repertory Theatre, Ekiti State, Nigeria

Supervised work of contracted employees to keep on task for timely completion.

Oversaw daily operation to ensure high levels of productivity.

Collaborated with management to achieve result.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Created plans and communicated deadlines to ensure projects were completed on time.

Assisted the creative director in creating contents, analyzing scripts and documenting production process.

Call Centre Agent, Aug 2020-Oct 2020

Ibi-Giga Ibi-Ogo Campaign Team(Volunteer), Ondo State, Nigeria

Volunteered with group to help Educate members of the public on their electoral rights.

Conferred with representatives of constituencies to gather data needed to build a campaign roadmap for a successful election in Ondo State.

Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Data Gathered were used to access 30% useful information that were used to build a successful campaign roadmap, which eventually resulted to victory during the election.

EDUCATION

West Africa Senior School Certificate Examination (WASSCE) 2014

St.Louis Grammar School, Akure

Bachelor of Arts: Theatre and Media Arts Nov 2018

Federal University Oye-Ekiti, Ekiti State

Member of Federal University Oye Ekiti Theatre and Media Arts Students Association.

Elected as Financial Secretary Federal University Oye Ekiti Theatre and Media Arts Students Association (FUOTAMSA) 2016/2017 academic session

Elected as Treasurer Federal University Oye Ekiti Theatre and Media Arts Students Association (FUOTAMSA) 2017/2018 academic session

Certificate of National Service

National Youth Service Corp(NYSC) - 26, March 202

TRAINING AND CERTIFICATES

Human Resources Management Feb, 2020

Envirofly Consulting UK Limited

Human Resource Fundamental 2020

Chartered Institute of Personnel and Development (CIPD) via (FutureLearn).

Introduction to Organizational Behavior: How to understand your people. 2020

Coventry University via FutureLearn

Collaborative Working in a remote Team 2020

University of Leeds via FutureLearn

International Leadership and Organizational Behavior 2020

Coursera

Jobberman Soft-Skills Training

Certificate of Achievement 29, Jan 2021

Jobberman Soft-Skills Training

Customer Care Representative 31,Aug 2021

iSon Experience

AWARDS

Best Student Director of the year 2018

Federal University Oye- Ekiti Theatre and Media Arts Students Association(FUOTAMSA)

Certificate of Commendation and Awards for Excellence 3, March 2020

De-Genius Talents Educational Services



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