OMOLARA DORCAS OLUSOMOKA
adpog4@r.postjobfree.com
SUMMARY
Articulate, energetic and result-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business, a solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain client’s satisfaction and contribute to company success.
SKILLS
Proactive communication
Organization, prioritizing, time management and multi-tasking skills
Customer focused-service skills
Efficient and detail-oriented
Issue and complaint resolution using creative problem solving skills
Intermediate knowledge of HTML and CSS
Ability to use software such as; CRM software, Microsoft Office, Excel Spreadsheet
Inter-Department collaboration through Team work
Cultural awareness and sensitivity
Excellent attention to details
Highly effective selling skills
WORK HISTORY
Customer Service Representative, August 2021 till current
iSon Experience, Ibadan Oyo State, Nigeria
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Prompted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Scored in top 20% of employees for successful call contacts monthly.
Handled over 100 calls per shift retrieving customer data, presenting relevant product information and cancelling services.
Educated customers about billing, payment processing and support policies and procedures.
Delivered excellent customer service, resulting in consistent 90%-100% customer satisfaction rating.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Business Development Personnel, May 2021- July 2021
Verdantworld Global Limited, Lagos State, Nigeria
Consulted with product development teams to enhance products based on customer interest data
Collaborated with company departments to develop new strategies to capitalize on emerging customers and marketing trends
Reached out to customers and potential customers via telephone, email and in-person enquiries
Supported marketing teams, creating, deploying and optimizing campaigns for clients
Incorporated product changes into marketing messages to drive customers engagement and maximize profits
Art Administrator/Theatre manager, Nov 2020-May 2020
Ado Repertory Theatre, Ekiti State, Nigeria
Supervised work of contracted employees to keep on task for timely completion.
Oversaw daily operation to ensure high levels of productivity.
Collaborated with management to achieve result.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Created plans and communicated deadlines to ensure projects were completed on time.
Assisted the creative director in creating contents, analyzing scripts and documenting production process.
Call Centre Agent, Aug 2020-Oct 2020
Ibi-Giga Ibi-Ogo Campaign Team(Volunteer), Ondo State, Nigeria
Volunteered with group to help Educate members of the public on their electoral rights.
Conferred with representatives of constituencies to gather data needed to build a campaign roadmap for a successful election in Ondo State.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Data Gathered were used to access 30% useful information that were used to build a successful campaign roadmap, which eventually resulted to victory during the election.
EDUCATION
West Africa Senior School Certificate Examination (WASSCE) 2014
St.Louis Grammar School, Akure
Bachelor of Arts: Theatre and Media Arts Nov 2018
Federal University Oye-Ekiti, Ekiti State
Member of Federal University Oye Ekiti Theatre and Media Arts Students Association.
Elected as Financial Secretary Federal University Oye Ekiti Theatre and Media Arts Students Association (FUOTAMSA) 2016/2017 academic session
Elected as Treasurer Federal University Oye Ekiti Theatre and Media Arts Students Association (FUOTAMSA) 2017/2018 academic session
Certificate of National Service
National Youth Service Corp(NYSC) - 26, March 202
TRAINING AND CERTIFICATES
Human Resources Management Feb, 2020
Envirofly Consulting UK Limited
Human Resource Fundamental 2020
Chartered Institute of Personnel and Development (CIPD) via (FutureLearn).
Introduction to Organizational Behavior: How to understand your people. 2020
Coventry University via FutureLearn
Collaborative Working in a remote Team 2020
University of Leeds via FutureLearn
International Leadership and Organizational Behavior 2020
Coursera
Jobberman Soft-Skills Training
Certificate of Achievement 29, Jan 2021
Jobberman Soft-Skills Training
Customer Care Representative 31,Aug 2021
iSon Experience
AWARDS
Best Student Director of the year 2018
Federal University Oye- Ekiti Theatre and Media Arts Students Association(FUOTAMSA)
Certificate of Commendation and Awards for Excellence 3, March 2020
De-Genius Talents Educational Services