DEANNA LynD

New Orleans, LA ***** @ 504-***-**** adpofl@r.postjobfree.com

PRoressional, SUMMARY

Experienced guest representative with over 20 years of experience in hospitalityindustry.

Excellent reputation for resolving problems and improving customer satisfaction,

Guest-oriented Concierge offering over 20 years of experience in hospitality and tourism, Self-

starter with strong record of providing valuable service to clients and tourists.

SKILLS

+ Administrative support + Guest accommodations

avel coordination + Guest experiences

+ Scheduling + Marketing

+ Reservations management

Work History

Guest Service Attendant, 12/1999 to 09/2020

LaFair's Guest Housd ~ Lake Charles, Louisiana

+ Oversaw fast-paced front desk operations and guests’ needs at busy facility.

+ Collaborated with team members to handle guest requirements from check-in through

check-out.

+ Collected room deposits, fees and payments.

+ Ran reports detailing daily guest numbers, accounting expenses and income and room

service usage,

+ Took reservations over phone and through email, recording guest information in

computer system and verifying details

+ Communicated problems regarding guest rooms to housekeeping services and

maintenance personnel

+ Arranged for transportation to and from airport, train station and events for visitors.

+ Contacted previous guests and potential visitors via email with information on events and

hotel to build clientele base,

Epucation

High School Diploma : Basic Education, 06/1994

Mercy Cross - Biloxi, MS

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