CURRICULUM VITAE

NAKYAWE GLORIA

LOCATION: ABU DHABI.

Passport No: B 1663218.

Marital status: single.

Telephone: +971*********

EMAIL: adpoes@r.postjobfree.com

1. PROFESSIONAL PROFILE.

A well dynamic, reliable, trustworthy and experienced in the department of hotel management with over two years in EMIRATES PARK ZOO SHAHAMA.. Am skilled at performing basic hospitality duties, good public communication skills to satisfy the clients /customers of my employer.

Am Committed to communicate to customers clearly and politely, well organized and willing to accept responsibility in meeting deadlines promptly. SALES / COSTUMER SERVICE HISTORY

EMIRATES PARK ZOO SHAHAMA

• Performed cost-benefit and needs analysis of existing and potential customers to meet their needs.

• Established, developed and maintained positive business and customer relationships.

• Reached out to customer leads through cold calling and emailing.

• Coordinated sales effort with team members and other departments.

• Continuously improved through feedback.

• Took inbound calls, dealt with questions efficiently and effectively and input datainto ICT systems

• Gave customers the correct advice, and after understanding their needs, up- sold services and turned objections into sales opportunities

• Assisted in training new members of staff

• Worked to ensure all individual and team targets were met

• Developed a number of incentives for team members to achieve targets HYATT REGENCY HOTEL KUWAIT 2018-2019 (BARISTA/WAITRESS)

• Welcoming guests to their seats.

• Opening and closing of different shifts(split shifts)

• Did deep Cleaning and sanitized work areas, utensils.

• Prepared ice cream and juice.

• Handled sales and customer complaints.

• Removed spills from walls to keep the place hygienically clean.

• Ensured products are well branded and supplied.

EDUCATION

• Old Kampala senior secondary school

• Kawanda secondary school

(High school certificate 2016-2017)

ADDITIONAL SKILLS

Software.

Microsoft Office (PowerPoint, Word, Excel)

Telephone operations

LANGUAGE SKILLS:

• English

• Basic Germany

All certificates and transcripts will be availed upon request. I certify that the above-mentioned information is true.