Nicole Mason

C: 410-***-****

adpo9r@r.postjobfree.com

Professional and reliable Assistant Property Manager skilled at working with a diverse group of people. Strong organization, communication and conflict resolution skills to run a smooth environment. Excellent at relationship skills and building rapport with staff, residents, vendors and prospective residents. Professional Experience:

Donaldson July 2021 to Present

Assistant Property manager

I execute all ten- day notices

I execute all eviction

Assist prospect with completing application

Prepares and execute leasing for new resident

Prepare and execute renewal.

Managers day to day operational duties, rent collection, and coordinated with vendors as needed such as creating all turnovers schedules for maintenance

Maintains budget while hosting resident events and purchasing office supplies Prepare monthly and weekly market surveys to updates current rent conditions as well as shopping competitive properties

Composes proper maintenance of resident / vendors files with accurate documentation. Assist in keeping the building at 95% occupancy or above Assist office staff with move in and move outs of the new and old residents Handle and resolve resident complaints to minimize the workload of the office staff Gates Hudson April 2021 to July 2021

Assistant Property Manager

Assist prospect with completing application

Prepares and executes leased for new residents

Prepares and executes renewal.

Plans and hosts resident events.

Manages day to day operational duties, rent collection, and coordinated with vendors as needed such as creating all turnover schedules for maintenance.

Maintains budget while hosting events and purchasing office supplies. Prepares monthly and weekly market surveys to update current market rent conditions as well as “shopping” competitive properties.

Composes proper maintenance of resident/vendor files with accurate documentation. Assists in keeping the building at 95% occupancy or above. Assisted office staff with move ins and move outs of new and past residents. Handled and resolved resident complaints to minimize the work load for the office. Maintained relationships with all residents

Donaldson

Assistant Property Manager September 2020 to April 2021 Assist prospect with completing application

Prepares and executes leased for new residents

Prepares and executes renewal.

Plans and hosts resident events.

Manages day to day operational duties, rent collection, and coordinated with vendors as needed such as creating all turnover schedules for maintenance.

Maintains budget while hosting events and purchasing office supplies. Prepares monthly and weekly market surveys to update current market rent conditions as well as “shopping” competitive properties.

Composes proper maintenance of resident/vendor files with accurate documentation. Assists in keeping the building at 95% occupancy or above. Assisted office staff with move ins and move outs of new and past residents. Handled and resolved resident complaints to minimize the work load for the office. Maintained relationships with all residents

Camden Court Apartments Baltimore, MD

Leasing Specialist November 2019 - Present

Completes the entire application process to approve prospects as well as ensuring their move in goes smooth. Prepares and executes leased for new residents as well as residents who renew. Plans and hosts resident events.

Manages day to day operational duties, rent collection, and coordinated with vendors as needed such as creating all turnover schedules for maintenance engineers as well as cleaning and painting contractors. Maintains the budget while hosting events and purchasing office supplies. Prepares monthly and weekly market surveys to update current market rent conditions as well as “shopping” competitive properties.

Composes proper maintenance of resident/vendor files with accurate documentation. Assists in keeping the building at 95% occupancy or above. Manages building upkeep and coordinates with vendors as needed to ensure the office, pool, mailroom, fitness center and business center are maintained appropriately. Hilton Hotels Baltimore, MD

Concierge Associate August 2019 - November 2019

· Monitored the front desk and was the first point of contact for guests. Completed full check in and check out procedures for guests. Hired/Trained new associates with computer software as well as costumer service tips to ensure each guest had the same experience.

Handled and resolved guest complaints.

Communicated with guests to better understand their needs and provide them with the best service for their stay. The Donaldson Group

Completes the entire application process to approve prospects as well as ensuring their move in goes smooth. Prepares and executes leased for new residents as well as residents who renew. Plans and hosts resident events.

Camden Court Apartments Baltimore, MD

Security Supervisor- Admiral Security March 2013 – August 2019

· Monitored the front desk and was the first point of contact for residents.

· Answered and transferred calls to office and gathered contact information.

· Reported all incidents, accidents or medical emergencies to the office and law enforcement.

Assisted office staff with move ins and move outs of new and past residents. Hired/Trained new officers with computer software and property rules to ensure nothing was missed during their shift.

Handled and resolved resident complaints to minimize the work load for the office. Maintained relationships with all residents and assisted with package drop off and pick up. Monitored cameras, fire/building alarm systems and hallways. Knight Protective Service Baltimore, MD

Security Office May 2005 – January 2013

· Reported all incidents, accidents or medical emergencies to the office and law enforcement.

Patrolled industrial and commercial premises to prevent and detect signs of intrusion. Ensured security of doors, windows and gates.

Issued security badges and visitor passed to all guests. Monitored cameras, fire/building alarm systems and hallways. Education:

Coppin State University Baltimore, MD

Harbor City High School Baltimore, MD

Graduated with Honors, 2004

Key Skills and Competencies:

Analytical Problem Solving Abilities

Results Driven / Productivity Oriented

Ability to multitask

Quality Time Management Skills

Customer Service Oriented

Ability to work under pressure and meet goals

Leadership & Managerial Attributes

Capable of understanding detailed business processes & procedures Comprehensive computer skills (Word, Excel & Outlook)

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