Ralph Patrick Farese

**** ******* **** ****

Apex, NC 27502

Mobile: 919-***-****

Email: adpo8t@r.postjobfree.com

Summary of Qualifications

IT Professional with more than thirty years of experience with web, distributed and mainframe applications. Various IT roles include project management, business analysis, system analysis, development, and quality assurance. Experienced with both creating new applications and supporting/enhancing existing applications. Able to quickly grasp complex systems and business processes and identify opportunities for improvements and resolution of critical issues. Experienced with Agile, Scrum, Kanban, and Waterfall software methodologies.

Skills Summary

PC/Software

Windows, Teams, M365, Office, Word, Excel, PowerPoint, Access, OneNote, Visio, Project, Outlook, OneDrive, SharePoint, SharePoint Designer, Internet Explorer, Chrome, Firefox, Edge, Lotus Notes, Sametime, Jabber, Snag-It, Adobe Acrobat, Skype, Slack, WebEx, Zoom, Confluence, Gemini, ServiceNow, GitHub, Google Cloud, Google Analytics

Mainframe

MVS, z/OS, TSO/ISPF, ChangeMan, JCL, VSAM, File-Aid, COBOL, Easytrieve, SAS, CICS

Professional Experience

TrialCard Incorporated March 2012 to December 2021

Sr. IT Project Manager Morrisville, NC

Provided project management for mid to large sized client and enterprise projects

Worked with cross-functional teams (development, business, end users, etc.) and stakeholders

Led meetings in-person and via WebEx

Created and maintained projects, sprints, and user stories in Gemini and ServiceNow

Created project documentation and created project repositories in SharePoint

Created and maintained internal SharePoint web site repositories

Collaborated with external vendors to support projects and platforms, including M365, SharePoint Online, WordPress, Google Cloud

Worked closely with Finance department to review/approve vendor invoices and time tracking

Managed and supported development of TrialCard’s Intranet and Corporate websites

Wells Fargo Bank June 2010 to December 2011

Business Systems Consultant (contractor) Raleigh, NC

Gathered and developed business requirements for applications supporting Wells Fargo Home Mortgage, specifically Loss Mitigation / Home Preservation and Collections

Worked with cross-functional teams (development, business, end users, etc.) and stakeholders

Led JAD sessions in-person and via WebEx / Live Meeting

Developed project documentation using MS Office and process maps using MS Visio

Developed and executed test scripts

Provided project management for large scale project to transition applications from Business support to Technology support

Responsible for creating and maintaining internal SharePoint web site repositories

Created, tracked, and approved Change Requests in Change Management tool (Remedy/Pac2000)

Compuware Corporation March 2010 to June 2010

Business Specialist Durham, NC

Supported Lender Servicing applications at Genworth Mortgage Insurance Corporation

Developed functional requirements for Mortgage Insurance Servicing web application

Created use cases for Mortgage Insurance Servicing web application

Worked with cross-functional teams (development, business, end users, etc.) and stakeholders across business units

Developed project documentation using MS Office and process maps using MS Visio

Developed and executed test scripts

Tracked Lender Servicing active projects and status

Provided technical support for Operations team

Wachovia Bank, a Wells Fargo Company September 2007 to December 2009

Sr. Programmer Analyst (contractor) Raleigh, NC

Supported Mortgage Origination and Servicing mainframe applications

Developed new and existing applications for mainframe applications

Worked with cross-functional teams (development, business, end users, etc.) and stakeholders across business units

Developed project documentation using MS Office and process maps using MS Visio

Developed and executed test scripts

Provided project management for key projects

Played integral role in loan servicing conversion from Wachovia to Wells Fargo platform

Responsible for creating and maintaining application documentation in internal SharePoint web site repositories

Provided production support via on-call pager

Medco Health Solutions July 2006 to October 2006

Business Analyst (contractor) Franklin Lakes, NJ

Supported web and mainframe applications

Developed functional requirements

Created use cases to be used by cross-functional teams

Developed and executed test scripts

Participated in peer reviews and provided feedback of business requirements, functional requirements, technical requirements, and test plans

Assisted QA team with development of test plans and approved testing results

Worked with business and end customers to analyze and determine best solutions

United HealthGroup July 2003 to February 2006

Sr. IS Systems Analyst Basking Ridge, NJ

Supported web and mainframe claim processing applications

Provided project management for quarterly software releases

Utilized Quality Center for test plan development, defect tracking and defect resolution

Involved in all testing life cycles, including system, integration, regression, end-to-end, user acceptance and production readiness

Created training documentation and trained / mentored QA team members

Participated in peer reviews and provided feedback of business requirements, functional requirements, technical requirements, and test plans

Served as web administrator and created / maintained internal SharePoint web sites

IBM July 1997 to April 2003

IT Application Architect Cranford, NJ

Supported mainframe healthcare applications outsourced to IBM from Prudential

Developed new and existing applications for Medical and Dental claim processing applications

Supplied application data mapping and validation

Offered business and system analysis to business group and end customers

Identified production problems and worked through to resolution

Responsible for unit testing and supporting QA testing

Provided production support via on-call pager

Prudential Insurance Company of America June 1987 to June 1997

Programmer Specialist Roseland, NJ

Supported mainframe healthcare applications

Developed new and existing applications for Medical and Dental claim processing applications

Supplied mainframe application data mapping and validation

Offered business and system analysis to business group and end customers

Identified production problems and worked through to resolution

Responsible for unit testing and supporting QA testing

Provided production support via on-call pager

Certifications

Certified ScrumMaster (CSM)

Scrum Alliance

Issued: November 2014

Expires: November 2022

Certificant ID 368312

Education

Essex Catholic High School, East Orange, NJ

Chubb Institute, Parsippany, NJ

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