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Customer Service Lead Teller

Philadelphia, PA
December 19, 2021

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De’Aja Dixon

Mobile***.***.****/215-***-**** Home


Great communication skills

Self-starter, Pays attention to detail

Outstanding customer service

Highly developed interpersonal skills

Dependable organized multi tasker

Driver’s license with access to personal vehicle

Time management skills

Defuse Customer Complaints

Employment Experience

McGrath Systems – Blue Bell, PA 11/2015 – 10/2016

Call Center Non Licensed Agent

Handled large volume of incoming calls

Provided high level of quality customer service for Blue Cross/Blue Shield Federal Employer Program members

Resolved customer complaints

Prepared and mailed out enrollment kits to clients

Analyzed reports on improvements to bring effectiveness to the department

Whitehorse Tavern – Philadelphia, PA 11/2012 – 06/2013

RAAMP Certified Bartender/Food Server

●Reported daily averages and shortages to the operations department to maintain inventory and stock of key items

●Provided outstanding customer service and resolved conflicts quickly in order to retain customers

●Recommended and mixed signature cocktail to customers, which improved sales by 38%

●Trained and coached new employees to enhance store operations and improve customer service

●Collected party deposits, booked reservations, planned and executed key procedures to ensure smooth operations

Sears Outlet – Philadelphia, PA 12/2010 – 08/2011

Sales Lead

Became top salesperson in the region through successful sales of products, warranties, and services

Achieved $500,000 total sales of all products and services during tenure

Maintained product knowledge, use, operation and care

Provided outstanding customer service and defused customer complaints

Assisted customers in opening up store credit accounts

Boosted sales revenue with online sales program by 78%

Bank of America – Philadelphia, PA 10/2008 – 06/2009

Bank Teller

Cashed and deposited checks

Processed night drop deposits, withdrawals, wire transfers and ordered foreign currency

Maintained banking solutions and referred consumer, business and home equity accounts

Assisted drive thru customers, balanced ATM’s, day and main safe dual control

Wells Fargo Bank – San Francisco, CA 11/2007 – 09/2008

Lead Teller

Delivered prompt, accurate and outstanding customer service

Established new customer accounts, lines of credit and loans

Processed cash withdrawals, deposits, check cashing and treasury, tax and loan payments

Adhered to Wells Fargo security and audit procedures and maintained confidentiality of bank records and information


Community College of San Francisco – San Francisco, CA

Finance Major

Community College of Jacksonville – Jacksonville, FL

High School Diploma Received

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