Suzanne Crum

Honest, Reliable and Loyal. Can manage stressful situations, multitasking

And fast paced environments

***** ********* **

Hesperia, Ca 92345

760-***-****

adpo30@r.postjobfree.com

EXPERIENCE

PLATINUM CARE NEMT Hesperia, Ca —

Medical billing/Dispatch

supervisor

04/2009 to 09/2012

HIGHLIGHTS Non Emergency Medical Transportation office and crew supervisor. Employee scheduling, dispatched and routed 8- 10 drivers daily, maintained fleet of vans, emergency and crisis situations, hiring and firing of employees. Maintaining various records, billing private pay and medical insurances, QuickBooks, customer relations; Successfully managed the activities of 8-10 team members in multiple locations.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Effectively communicated with team members to maintain clearly defined expectations.Developed rapport with the customer base by handling difficult issues with professionalism.Provided a high level of leadership support to representatives and clients.

FOOTHILL BEHAVIORAL HEALTH CONSULTANTS

Victorville, Ca— Lead Behavioral Health Receptionist 07/2002 to 08/2005

Insurance: co-payments, verification, authorizations, referrals, claims, deductibles. Appointment scheduling, maintaining patient charts, medication refills, crisis situations, credentialing M.D. with various insurance companies, properly training new employees, heavy multiple phone lines

-Establishing and keeping

accurate records of accounts,

Quickbooks, Maintain patient

charts- credentialing M.D.,

disability and unemployment

forms, Insurance

verification/billing, co-pays,

preauthorizations

Front desk patient check in,

heavy phones, refill rx,

schedule f.u. appointments

- Establishing contracts with

various health care providers,

Management of remote

employees

EDUCATION

Cajon High School, San Bernardino, Ca-- Diploma

1990 Graduate

Victorvalley College, Victorville, Ca— No

12/12/1212-12/12/1212

Attended Victorvalley College for 3 years. Courses include Psych. 1a,, Biology, Speech, Mathematics

SKILLS

HIGH SCHOOL DIPLOMA:

GENERAL EDUCATION

Certified in jewelry repair and

cleaning

Victor Valley College,

Victorville, Ca, USA

Multiple Psychology classes,

Biology, Art, Speech,

Mathematics.

Language

English

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