ERICA APRIL UMALI ENRIQUEZ

**B Libertad St. Tugatog Malabon City Metro Manila, Philippines 095******** adpnzg@r.postjobfree.com

To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization. To enhance my educational and professional skills in a stable and dynamic workplace and also to solve problems in a creative and effective manner in a challenging position.

Education

OUR LADY OF FATIMA UNIVERSITY – VALENZUELA, PHILIPPINES

BACHELOR OF SCIENCE IN TRAVEL MANAGEMENT (UNDERGRAD)

JUNE 2013 – OCTOBER 2015

●Professional Development and Property Management System Training

Pan Pacific Hotel, Manila

April 7, 2015

IMMANUEL LUTHERAN HIGH SCHOOL JUNE 2008-MARCH 2010

HIGHER GROUND BAPTIST ACADEMY FOUNDATION INC. JUNE 2010-MARCH 2013

IMMANUEL LUTHERAN SCHOOL JUNE 2004-MARCH 2010

●Glee Club (President)

●Lyre and Band (President)

●Yearly Class Officer (President)

Skills & Abilities

·Proficient in Microsoft Office

·Basic Layout Skills

·Excellent Written and Oral Communication Skills

·Fluent in English and Filipino

·Management Skills

·Administrative and Clerical skills

·Great leadership and interpersonal skills

·Internet and social media-savvy

·Keen eye for detail

·High work commitment

·Ability to solve problems efficiently, creatively and critically

·Exceptional ability to multi-task

·Comfortable in working alone or with a team

·Self-motivated with desire to learn

·Works with initiative

·Thrives on pressure

·Adaptable and always ready

·Reliable and dependable hard-worker

·Charismatic and persuasive

Experience

IMMANUEL LUTHERAN CHURCH MANILA, PHILIPPINES

IMMANUEL LUTHERAN YOUTH ORGANIZATION (SECRETARY) JANUARY 2012-JANUARY 2017

·Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for management

·Opened, sorted, and distributed incoming messages and correspondence

·Greeted visitors and determined to whom and when they could speak with specific individuals

·Recorded, transcribed and distributed minutes of meetings

ADMINISTRATIVE ASSISTANT MANILA, PHILIPPINES

JANUARY 2017-JANUARY 2018

·Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers

·Trained 2 administrative assistants during a period of company expansion to ensure attention to detail and adherence to company policy

·Created PowerPoint presentation used by Office of Admissions to market executive support programs

EVENTS ORGANIZER/COORDINATOR (PART-TIME) MANILA, PHILIPPINES

Started JUNE 2013

·Direct the planning and execution of corporate events (including meetings and fundraisers) for a prestigious roster of corporate clients.

·Serve as primary contact for all vendors.

·Seamlessly planned and executed social events, (e.g., weddings and birthday parties) for a range of clients.

SALES ADVISOR 20TWELVE (ABAYA BOUTIQUE), FAIRMONT HOTEL

ABU DHABI, UNITED ARAB EMIRATES

JULY 2018– OCTOBER 2018

·Helping clients to find the right abaya for them.

·Approach customers as they arrive at the store and inquire into their products of choice.

·Handle client inquiries, complaints and suggestions to ensure consistent service quality and ensure return business.

·Locate products on behalf of customers or provide them with directions on where to find them.

·Take orders for large purchases and ensure that they are properly recorded into the company ordering system.

Sales (Beverage Maker) / Cashier Freshway, World Trade Center

ABU DHABI, UNITED ARAB EMIRATES

June 2019- March 2020

Food and Beverage Supervisor Freshway, World Trade Center

ABU DHABI, UNITED ARAB EMIRATES

March 2020-September 2021

●Assisting customers on what they ordered with a very kind approach

●Making ice creams

●Handling POS machine

●Making sales reports for daily basis

●Handling Inventories every month

●Handling online orders/deliveries for daily basis

●Handling suggestions, inquiries and complaints from the customers

Reference

·Dr. Romeo E. Umali

Department of Physics, Math and Science

Royal Institute of Singapore

ISO Chairman (QMR)

adpnzg@r.postjobfree.com

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