Technology Consultant Active Directory

KASRA HAFEZI

adpnz1@r.postjobfree.com

631-***-****

HTTPS://WWW.LINKEDIN.COM/IN/KASRA-HAFEZI/

Enjoy troubleshooting as much as

Pop loved the crossworld puzzle

looking for a support role for end

user or systems support

SKILLS

Effective verbal, written and

presentation communications skills

Ability to effectively negotiate for

procurement of appropriate

technologies

Exceptional organizational,

leadership and customer service

attributes

EXPERIENCE

FREELANCE TECHNOLOGY CONSULTANT

Jan 2017-present

Developing cloud migration strategies for STM businesses’ Providing procurement and installation of hardware, OS and applications services

Designing cloud infrastructures, managing a diverse portfolio of Windows servers

Providing helpdesk assistance via RMM tools (Team, ITGlue, Bomgar) Administrating virtualization platforms (VMware vSphere, Horizon View) resource provisioning, capacity planning

ENTERPRISE TECHNOLOGY DIRECTOR

SCHREINER UNIVERSITY

Jan 2015-Oct 2016

Led a 10-crewmember team in transformation of legacy systema and ERP to hybrid cloud hosted M365 SharePoint and OneDrive Established a client-centered culture and a demonstrated service commitment for IT

Reduced IT operation costs by over 300k eliminating redundancies and migrating 90 servers to five VMWare clusters

Managed IT’s annual budget, provided recommendation for capital expenditure

Developed and authored metrics and IT strategy in collaboration with research and development team for five years ahead Director, Law School Technology

St. John’s University

Jan 2000 -July 2014

Established school’s hardware/software requirements, acquisition and deployment

2

Proficient with OSX, MS365 Portal,

SharePoint, Azure, Active Directory

RMM tools, ManageEngine,

NinjaOne, ITGlue

Helpdesk Ticketing tools

M365 Administration

Wireless Configuration and

troubleshooting

prioritization techniques, Service

Level Agreements and

escalation procedures

Exceptional diagnostic and problem-

solving abilities

Developed IT policies and procedures for security, disaster recovery and user support

Designed and rolled out classroom technology equipment Developed and managed relationships with numerous IT and A/V vendors

Mentored, trained and supervised IT staff on helpdesk, desktop and classroom support

First law School in NY to provide Wi-Fi access to students using Symbol Technologies

Rolled out and trained faculty on Echo360 Classroom Capture System

Governed integration of Law School Technology with the main campus EDUCATION

BACHELOR OF SCIENCE IN COMPUTER SCIENCE

JAN 2005

St. John’s University New York NY

Grumman Data System Institute

Electronics & Computer Service Technology

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