Administrative Secretary Customer Service
Resume:
Donna Yeomans-Massey
cell 229-***-****
E-mail : ********@*****.***
Objective:
To obtain a position that utilizes my extensive customer service in a proficient and professional manner to foster company goals and find the best solution to satisfy customers.
Qualifications:
● Seasoned professional with experience working in fast-paced environments while maintaining strong organization, technical and interpersonal skills.
● Trustworthy, ethical, and discrete; committed to superior customer service.
● Confident and poised in interactions with individuals at all levels.
● Detailed oriented, able to multitask efficiently, and successful at achieving goals and meeting deadlines.
● Proven success in implementation of business development efforts, expanding customer base and increasing revenue potential.
● Skilled in improving customer retention levels within highly competitive markets.
● Top notch CSR in screening calls, asking proper questions, listening, documenting in patients file, transferring to internal departments or proper location, creating orders and transferring to proper order entry department or location. Sales:
● Experienced in retail and direct sales performed with highest levels of integrity and honesty.
● Obtained highest recognition in Electrolux magazine for the most sales ever achieved in a single day and maintained sales to rank among the top fifty sales representatives in the United States over two consecutive years.
● Contributed to the implementation of programs that promoted repeat business.
● Responsible for contacting customers and initiating phone orders for approximately thirty DME Companies and Pharmacy locations. Customer Service:
● Cultivated positive and enduring relationships with customers and patients.
● Managed and maintained customer service via phone for Pharmaceutical, DME and other fast-paced environments by routing central intake calls to proper locations for repairs or delivery of medicine or medical equipment.
● Designed and implemented the customer service call system at one of Georgia and Florida’s largest DME companies.
● Developed and initiated a Patient Compliance Callback and Ordering Process for usage of Nebulizer Medications for a multi-site Drug store in South Georgia.
● Traveled the South Georgia and North Florida districts to train designated employees in a Patient Compliance program for one of the largest DME companies in the United States.
● Managed a unique medicine call back program to synchronize medication orders to come due simultaneously.
Office Skills
● Efficient in Microsoft works, Excel, QS1, Computer RX, POS, Laserfiche, Brightree, Mesta, Multi-line switchboard and calculator. Positions Held
● CSR, QA Supervisor, Corporate PSC CSR Trainer,
Administrative Secretary, Collections Manager, Payroll/Personnel Director, Parts Inventory Clerk, Telemarketer, Finance/Insurance Department Mgr, Maintenance Supervisor, Patient Care Compliance Coordinator, and First Impression Specialist. Employment History:
Currently retired since Dec. 2016
● MRS Home Care - 1497 Kennedy Rd, Tifton, GA 31794 May 2016 - November 2016
● American HomePatient PSC/ now owned by Lincare - Highway 84, Valdosta, GA 31601 April 2012 - March 2016
● Chancy Drugs - 453 Lakes Blvd. Lake Park, GA 31636 Oct. 2008 - September 2011
● Barnes HealthCare - 200 S. Patterson St. Valdosta, GA 31602 Aug. 2005 - Oct. 2008
● Nestle Waters - Employed through Team Temps - Lee, FL March 2004 - Aug. 2005
● Chancy HealthCare/Rotech - 205 E. Main St. Hahira, GA 31632 Feb. 1995 - Feb. 2004.
References provided upon request.
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