ANUPRIYA SINGH

E-Mail: adpny0@r.postjobfree.com~ Mobile: +918*********

Seeking a challenging job which encourages growth and provide opportunities while utilizing my abilities and interpersonal skills thereby excelling in my professional endeavors.

Summary

A competent professional with more than 8 years of experience in Operations & HR.

Competent in handling day to day activities with internal/external departments for smooth functioning of the organization.

Proficient in ensuring speedy resolution of queries and grievances of employees.

A team player with strong communication, organization and analytical skills.

Areas of Exposure Human Resource (Recruitment &Selection, Payroll) Implementation of Processes

General Administration MIS Reporting (Oracle)

Organizational Scan

Key Deliverables:

Responsible for strategic management of processes for smooth working of organization.

Maintains the hygiene of Business.

Making of Knowledge based assessment for the team.

Responsible for entire data management.

Working as first point of contact for relationship with the bankers & vendors at airport.

Leading a team of agents handling customer queries.

Handling escalations of clients.

Responsible For Global Data management for the growth of organization.

Key Deliverables:

Bridge management and employee relations by addressing demands, grievances or other issues.

Manage the recruitment and selection process.

Support current and future business needs through the development, engagement, motivation and preservation of human capital.

Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.

Nurture a positive working environment.

Oversee and manage a performance appraisal system that drives high performance.

Maintain pay plan and benefits program.

Assess training needs to apply and monitor training programs.

Ensure legal compliance throughout human resource management.

Develop and implement HR strategies and initiatives aligned with the overall business strategy.

Key Deliverables:

Responsible for strategic management of processes for smooth working of organization.

Maintains the hygiene of Business.

Handles the developer related issues.

Providing after sales services to clients as for maintaining better relations.

Performance Analysis of Sales Force.

Introducing new schemes for the benefit of sales & organization in terms of contests.

Organizing events for the lead generation.

Follow ups for the collection of payments.

Approving the Transaction forms with quality analysis.

Handling CP Module-driving sales from CP’s as well as taking care of their payouts.

Handling the queries of entire sales zone of North &East

Looking After Recruitment of Entire 13locations.

Processing salaries of entire zone.

Key Deliverables:

Handling data distribution and giving timely feedbacks.

Assisting in defining service standards and guidelines that serves as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation.

Helping in setting up targets for sales associates.

Mapping client’s requirements, identifying improvement areas &implementing measures to maximize customer satisfaction levels.

Providing inventories to meet the customer requirements.

Maintaining records of all bookings through oracle entries and MIS reporting.

Providing all details of projects to sales associate to keep them up to date.

Preparing all commission bills and credit notes.

Preparing revenue sheets for analysis of employee performance.

Handling Reconciliation.

Preparing salaries of sales team of 40members.

Organize property events.

Handling Builder relations

Revenue assurance

Key Highlights:

Ensured continuous interaction with the employees to make sure that area of concern can be worked upon for improved organizational environment.

Supported in framing work direction and plan for the associates after thorough

assessment of their capabilities; prepared & presented various weekly / monthly MIS reports pertaining to process and productivity.

Served client indirectly through mail to enhance client servicing.

Followed strictly the client directions.

Conducted a process knowledge test to improve work efficiency.

Key Deliverables:

Handling Recruitment Cycle.

Induction &Trainings.

Taking the final Round of interviews.

Formulation of HR Policies Plans as per company norms.

Planning Recruitment, training, human resources development in the period, quarter and month.

Develop professional development programs for company employees.

Develop policies and promotion of replacement.

Planning of human resources to better service for business and production strategy of the company.

Building regulations salary bonus, and incentives-stimulate employees to work, made the regime for workers.

Organize and perform work according to administrative duties and functions.

Professional Training

Project Name : A Study on Recruitment and Training &Development.

Company : Max New York Life Insurance Co. Ltd, Agra (U.P).

Duration : 5 weeks summer training experience (human resource).

Project Description : Handle recruitment process in the company and analysis of Training and orientation program.

Academic Credentials

M.Sc. (Chemistry) from Agra University in2012.

MBA in HR and Finance from ITS Engineering College, Greater Noida (G.B.Technical University) in2011.

B.Sc. from Agra University in2008.

SSC from Nios in 2005.

HSC from ICSE board in 2002.

Achievements

Gold Medalist in M.Sc. (Chemistry).

Best outgoing student award in B.Sc. final year.

Gold medalist in B.Sc. (Chemistry) from Agra University.

Awarded Silver Medal in Inter College 200mtrace.

IT Skills

Well versed with MS Office, MS Excel and Internet Applications

Personal Dossier Languages : English and Hindi.

Residential Address: D11/3, Ardee City sector 52 Gurugram

Permanent Address: A-22, Nirbhay Nagar, Gailana Road, Agra

Declaration

I hereby declare that the aforesaid information is true to the best of my knowledge.

Certificate of experience and other documents will be provided for verification at the time of interview.

Date:

Place: (ANUPRIYASINGH)

DreamFolks Pvt. Ltd. Operations DECEMBER’20-Till Date

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Vario India, Noida H.R Executive May’11 – Nov’11

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