Desktop Support Active Directory
Resume:
TROY A. QUINN
Riverview, FL 33579
Email – adpnvq@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
An experienced Information System Administrator with 25 years’ experience in exceptional customer service, organizational, administrative and tech support skills. A proven leader, team player and military veteran experienced in information technology systems, operational, and technical support to customers. Interacts with external suppliers of technology with an active Department of Defense SCI/TOP SECRET Clearance.
SKILLS AND ABILITIES
Experienced in all Microsoft Office systems and applications: Microsoft office 365, Teams, Outlook, Word, Excel, PowerPoint, Publisher and Access, and Citrix receiver, applications. Excellent management and planning skills; detailed, organized, flexible and efficient in communicating complex information in understandable terms in seeking and obtaining feedback. Ability to establish and maintain effective working relationships with co-workers, vendors, and customers. Assists staff with technical support of applications and other related technology. Able to adapt quickly to constantly changing work environments, with the ability to quickly learn new concepts and business operations. Ability to meet business needs and resolve issues ensuring system/data integrity is maintained.
EXPERIENCE AND ACHIEVEMENTS
TELESIS INC – Special Operations Command, MacDill, FL
Standard Procurement System (SPS/PD2) Database Administrator
Aug 2017 – May 2021
* Provides technical and functional contract support for the Standard Procurement System (SPS) PD2 (Procurement Desktop-Defense).
* Maintain and establish user accounts and procurement profiles as well as any associated data, including passwords, rights, warrant information, and contact information, for contracting personnel.
* Provide functional assistance to users with SPS/PD2/FPDS-NG -related issues by researching and resolving various procurement problems and providing recommendations for potential solutions.
* Provide on-site and off-site SPS/PD2 customer support regarding proper SPS/PD2/FPDS-NG usage.
* Manage users, computers, groups, and domains utilizing active directory.
* Provide technical SPS, Sybase and SPS interface systems support including installing, uninstalling, and updating software upgrades and problem resolutions onto the servers and PCs.
* Monitor the Application Server Framework (ASF) to ensure successful EDA document generation.
* Monitor integration file transmission processes to ensure successful transfer/integration of data from SPS to interfaces with external legacy systems.
*Perform SPS/PD2 upgrades or install in SOCOM's production environment or test environment when applicable.
* Committed to providing the best product and services to the customer by exceeding customer satisfaction, understanding the customer’s needs and delivering it continuously.
* Provide technical support services for daily operation of the Standard Procurement System (SPS) contract writing application, including maintenance and integration into the Agency’s end-to-end solution; ensuring the database always remains operational and available to the contracting community.
* Support planning, budgeting management, and sustainment of the Electronic-Business (e-Business) applications within SOF AT&L-K. Maintaining and sustaining various e-Business applications Standard Procurement System (SPS)/ Procurement Desktop Defense (PD2), Electronic Document Access (EDA), Wide-Area-Workflow (WAWF) and various other end-to-end e-Business applications.
* Act as liaison to the J6-Communications (J6) as the SOF AT&L-K technical representative; coordinate with J6 for daily batch file runs, SPS database backups, FTP server issues, network outages, SOF AT&L-K user technical issues and other tasks associated with SPS servers as required.
* Provide support to users with PD2 login issues and resolving SPS technical issues. set up new users, password administration (if applicable), maintaining licenses, approving vendors, etc.
* Provide support for service release upgrades and support the consolidation of OCONUS physical servers to virtual servers.
* Requiring an understanding of Citrix to resolve user’s connectivity issues related to connectivity to Citrix servers and access to CITRIX Desktop and PD2 Advisor Help files for all USSOCOM Contracting Office locations.
CACI INTERNATIONAL INC – Special Operations Command MacDill, FL
Standard Procurement System (SPS/PD2) Database Administrator
Sep 2016 – Aug 2017
* Provides technical and functional contract support for the Standard Procurement System (SPS) PD2 (Procurement Desktop-Defense).
* Maintain and establish user accounts and procurement profiles as well as any associated data, including passwords, rights, warrant information, and contact information, for contracting personnel.
* Provide functional assistance to users with SPS/PD2/FPDS-NG -related issues by researching and resolving various procurement problems and providing recommendations for potential solutions.
* Provide on-site and off-site SPS/PD2 customer support regarding proper SPS/PD2/FPDS-NG usage.
* Manage users, computers, groups, and domains utilizing active directory.
* Provide technical SPS, Sybase and SPS interface systems support including installing, uninstalling, and updating software upgrades and problem resolutions onto the servers and PCs.
* Monitor the Application Server Framework (ASF) to ensure successful EDA document generation.
* Monitor integration file transmission processes to ensure successful transfer/integration of data from SPS to interfaces with external legacy systems.
*Perform SPS/PD2 upgrades or install in SOCOM's production environment or test environment when applicable.
* Committed to providing the best product and services to the customer by exceeding customer satisfaction, understanding the customer’s needs and delivering it continuously.
* Provide technical support services for daily operation of the Standard Procurement System (SPS) contract writing application, including maintenance and integration into the Agency’s end-o-end solution; ensuring the database always remains operational and available to the contracting community.
* Support planning, budgeting management, and sustainment of the Electronic-Business (e-Business) applications within SOF AT&L-K. Maintaining and sustaining various e-Business applications Standard Procurement System (SPS)/ Procurement Desktop Defense (PD2), Electronic Document Access (EDA), Wide-Area-Workflow (WAWF) and various other end-to-end e-Business applications.
* Act as liaison to the J6-Communications (J6) as the SOF AT&L-K technical representative; coordinate with J6 for daily batch file runs, SPS database backups, FTP server issues, network outages, SOF AT&L-K user technical issues and other tasks associated with SPS servers as required.
* Provide support to users with PD2 login issues and resolving SPS technical issues. set up new users, password administration (if applicable), maintaining licenses, approving vendors, etc.
* Provide support for service release upgrades and support the consolidation of OCONUS physical servers to virtual servers.
* Requiring an understanding of Citrix to resolve user’s connectivity issues related to connectivity to Citrix servers and access to CITRIX Desktop and PD2 Advisor Help files for all USSOCOM Contracting Office locations.
ADVANCE C4 SOLUTIONS INC –Tampa, FL
Desktop Support Technician/PC Technician
Apr 2016 – Sep 2016
* Manage users, computers, groups, and domains utilizing active directory.
* Perform remote desktop support functions using Dame Ware application and utilities to assist users in troubleshooting workstation applications issues and the installation of software products.
* Install, coordinate, and maintain classified/unclassified VOIP phones through voice call manager.
Provided customer service and desktop support assistance with a remedy trouble ticket system.
* Experienced in all Microsoft Office Professional Suite applications.
* Properly maintain troubleshoot over 5000 unclassified and classified desktop workstations, installing DVI/VGA switch boxes, printers, digital scanners, memory upgrades on multiple Dell OPTIPLEX 990, 9010 and current 9020 desktop computers.
* Directly responsible for the removal of outdated equipment and peripherals devices, to replace, and upgrade new equipment, exchange hard drives, upgrade memory and configure workstation and new equipment.
* Performed desktop configurations, and installation of applications, and executed a host of other related functions and responsibilities.
* Trains and orients staff on the use of hardware and software; recommends and perform upgrades on systems to ensure longevity.
* Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
*Works with vendor support to resolve technical problems with desktop hardware and software computing equipment.
* Advance knowledge and experience supporting operations of IT equipment that involves monitors, keyboards, scanners, analog and digital KVM switch boxes, VOIP (voice over IP) Unclassified / Classified Phones and other IT related equipment.
SUMMIT TECHNOLGIES, INC – Winter Park, FL
PC- Technician
Sep 2010 – Apr 2016
* Assist helpdesk and Network operations staff as appropriate to determine and resolve problems received by clients.
* Perform upgrades on client’s workstations to ensure longevity.
*Work with procurement staff to purchase new hardware equipment for desktop installation.
*Respond to client’s needs to resolve technical problems with desktop computing hardware equipment and software.
*Experience in working with user in a large organizational setting who are unfamiliar with IT terminology resolving hardware and software issues.
* Interact with numerous computer platforms in a multi-layered client environment ensuring desktop computers interconnect seamlessly with diverse systems including associated validation systems, email servers, file servers, and applications servers.
* Conduct new installations, configurations, and ongoing usability of desktop computers, peripherals equipment and software within established standards and guidelines.
* Provided customer service and helpdesk assistance with remedy trouble ticket system.
* Assist users with computer hardware and software related issues including printing, installation, electronic mail, and applications operations.
* Experience in building and replacing user’s hard disk drives for Dell OPTIPLEX 270, 280, 745, 755, and 960 computers.
* Perform remote desktop support operations to assist users in troubleshooting workstation applications issues and the installation of software products.
* Advance knowledge and experience supporting operations of IT equipment that involves monitors, keyboards, scanners, analog and digital KVM switch boxes, and other IT related equipment.
REVOLUTION TECHNOLOGIES, LLC –Melbourne, FL
Desktop Support Technician
Nov 2009 - Jul 2010
* Information Systems Desktop Deployment Technician on the New Generation Workspace (NGW) Federal Bureau Investigation Task 10 project.
* Support various levels of desktop and helpdesk environment. A major contributor of removing and upgrading over 5000 legacy systems at over 50 FBI sites.
* Performed various equipment and site surveys, managed deployment tasks, resources and status reports.
* Experienced in Microsoft Office, MS Word, and excel applications.
* Properly handled and safeguarded over 5000 desktop workstations, installing DVI/VGA switch boxes, memory upgrades on multiple Dell workstations GX240 and above.
* Participated in extensive travel sites to meet FBI / NGW operational goals.
* Travels to various locations throughout the United States to install, configure, and troubleshoot Dell desktop workstations.
* Directly responsible for the removal of outdated equipment and peripherals devices, to replace, and upgrade new equipment, exchange hard drives, upgrade memory and configure workstation and new equipment.
* Performed desktop configurations and executed a host of other related functions and responsibilities.
* Trains and orients staff on the use of hardware and software; recommends and perform upgrades on systems to ensure longevity.
* Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
*Works with vendors support contacts to resolve technical problems with desktop computing equipment and software.
TRAINING AND CERTIFICATIONS
* COMPTIA Security + CE (CERTIFIED).
* COMPTIA Security + Lifetime (CERTIFIED).
* Computer Peripheral Equipment Operator (DEPARTMENT OF LABOR) – United States Navy (CERTIFIED).
* Computer Peripheral Equipment Operator (CERTIFIED STATE OF FLORIDA) – Jacksonville, FL.
* Networks and Data Communications Advanced Technical Training –
Jacksonville, FL.
* Certification Authority Workstation (CAW) SA/ISSO Training Course -
Columbia, MD (CERTIFIED).
EDUCATION
* Bachelor’s Degree in Information Systems Security, American Military University/American Public System, Charles Town, W.V. – 15 June 2014.
* Diploma, DuPont Manual High School, Louisville, Ky. - 1985
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