Sales, management, travel agent and driver coordinator

Tracy Martinez

adpnu5@r.postjobfree.com 779-***-****

Rockford, IL 61114

Resourceful and adaptable Manager with over 17 years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role.

SKILLS

●POS systems operations

●Database administration

●Invoice and payment processing

●Activities Planning

●Territory management

●Tutoring and coaching

●Records review

●Budget coordination

●Promotional marketing and advertising

●Conflict management

●Progress evaluations

●Cultural awareness

●Data collection and analysis

●Project planning

●Hiring and retention strategies

●Accounts payable and receivable

●Inventory oversight

●Issue and conflict resolution

EXPERIENCE

District Manager in Training/Store Manager/Stylist

Trade Secret Beauty Supply Rockford, IL May 2001 - February 2008

●Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.

●Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.

●Led district conference calls with teams to update and align sales objectives.

●Recruited, hired and trained new employees, including monitoring and review of individual performance.

●Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.

●Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.

●Established ambitious goals for employees to promote achievement and surpass business targets.

●Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.

●Oversaw personnel recruitment, performance and scheduling.

●Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.

●Cross-trained in every store role to maximize operational knowledge.

●Inputted customer and employee data into Regis/millennium system, safeguarding financial and personal information to avoid breaches.

●Reviewed employee performance every quarterly/annually and delivered constructive feedback to improve weaknesses.

Sales Representative and Educator-

Salon Memo Beauty Supply / Elgin IL March 2010- 2016

●Recruiting clients, building rapport to help optimize their salon services with their clients.

●Teaching Clients how to properly use the products to optimize their business sales and relationships.

●Testing and demonstrating new and existing products to help clients optimize their sales revenue and customer loyalty.

Salon Owner

Divine Creations Boutique and Spa Rockford, IL June 2011 - July 2016

Selah Salon and Spa Roscoe, IL June 2016 - July 2019

●Streamlined organizational procedures and maintained optimal spa functionality during high-traffic times.

●Provided accurate product and merchandise information to customers selling to customers.

●Collaborated with clients of all types to increase profile and status through effective styling.

●Coordinated and booked all spa service appointments for individual and group clients.

●Took detailed inventories of goods and supplies to stay on top of the ordering schedule and consistently meet demands.

●Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.

●Optimized team performance by training new employees on customer service, day-to-day activities and account management procedures.

●Oversaw daily operations salon and perform general salon tasks.

●Ordered beauty products and beauty equipment and maintained inventory.

●Promoted services and products.

●Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track.

●Researched various types of spa therapies and treatments to be better informed of spa services.

●Organized salon paperwork and office files.

●Introduced corporate policies, procedures and work rules to new spa employees.

●Continually updated spa forms and brochures with changing current information.

●Verified end-of-day reports against credit and cash profits.

PT Front Line Supervisor

United Parcel Service (UPS)- Rockford Rockford, IL August 2018 - Current

●Train new hires and retain current staff in safe work methods.

●Work alongside partners to supervise in the operations to help them complete their sort shift.

●Teach, observe, test and audit employee compliance and methods.

●Use of computer applications to view summary reports and UPS related data.

●Cross trained in both HUB and RAMP positions and operations.

●Collect and analyze performance data from previous days and create reports.

●Worked in HR office Hiring, Onboarding, and collecting, inputting and processing data.

●Worked in the Training Department for over 12 months developing new trainings and systems

●Covered for the Compliance Specialist Full Time Supervisor while on vacations and assignments, I was mentored and trained on the position for over 9 months in the position.

●Driver Coordinator for 5 extended centers. Stargazing staffing for hiring and on boarding ‘Drivers, Helpers, PVD, Pre-loader and Unloaders”. Coordinating training and on-boarding with manager and supervisors from 5 centers.

●Worked in Small Sort, Primary, Outbound, Unload, Feeders, Shift, Human Resources, Training, Facilitating FSTS, cross trained on Ramp.

RCK Credit Consulting

Business to business Supervisor – Rockford IL/ August 2020 – Current

Educating other businesses on customer solutions using our products and services.

Recruiting Specialist and developing them into productive team members who produce specific goals and outcomes.

Measuring Productivity and problem solving incidentals.

Email Correspondence, Zoom meetings, conference calls and in person presentations and meetings.

Communication with marketing materials, networking and social media platforms.

Analyzing and tracking customer and company data.

EDUCATION AND TRAINING

Bachelors in Small Business Entrepreneurship -Minor in Marketing & Finance.

Upper Iowa University Fayette, IA - Rockford Satellite Expected in June 2021

Ministry and Leadership Certificate - 2 Year: Ministry and Leadership

Life School of Bible - Global Ministries Tampa, FL May 2011

Illinois Cosmetology license 2001-Currently licensed

ACTIVITIES AND HONORS

●CEANCI -Career Education Association of Northern Illinois - Business Mentor

●Just Breath 815 - Start up committee and overseer

●Freedom Ministry - Deliverance team worker

●Winnebago buy local - Business member

●KFact- Girls mentor-ship leader

●Life Church Hospitality Committee - Server

●Rockford Professional Women's Network- Member

●State Line Chamber of Commerce- Business Partner

●Wigs for Kids - Ambassador Salon and Donation Center

●American Cancer and Hair Replacement Center- Volunteer Adviser and wig Bank Consultant

●Life Church School of Bible - Alumni

●ANWA - Financial Stewardship - Financial responsibilities and Management

●ANWA World Changers Summit 2014-2018 - Mentoring and leadership classes and stagnates

●Worldwide Marketing Strategies and Training workshops-workshops 2008-2019

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