STEPHANIE SWEENEY

**** * ***** **, ******* WA, **168

adpntv@r.postjobfree.com

C: 206-***-****

PROFESSIONAL SUMMARY

Experienced professional in customer service, with a high level of empathy, responsibility and accountability, ready to provide solutions and build customer trust.

CORE COMPETENCIES

Exceptional customer service skills

Problem Solving

Adaptable and organized

Strong interpersonal skills

Energetic and driven

Superb communications skills

Dedicated team player

LANGUAGES

Bilingual in Spanish and English; fluent in Portuguese.

EDUCATION

University of the People, California USA, Online School. Sep 2017- Current.

Business Administration.

Universidad Hispanoamericana, Heredia Costa Rica, 2011- 2015.

Business Administration.

Saint Thomas, Alajuela Costa Rica, 2005- 2010.

High School Degree.

CERTIFICATES

Washington State, Real Estate License, Rockwell Institute, Seattle WA.

Nursing Assistant Certificate, Avamere Healthcare, Seattle WA.

CPR and First Aid Certified, Seattle WA.

Portuguese language. Universidad técnica Nacional de Costa Rica.

Microsoft Office. Instituto Nacional de Aprendizaje, San José Costa Rica.

EXPERIENCE

American Airlines, Dallas TX, March 2019- Current.

Fligth attendant.

American Airlines, Seattle WA, Sep 2017- March 2019.

Customer service, check in, technical support, ticketing.

Delta Airlines, Juan Santa Maria Airport, San Jose Costa Rica, Feb 2014 - Apr 2016.

Customer service and support, check in, ramp supervisor, operations, baggage department, ticketing.

Incall international, work from home, Feb 2011- Jan 2014.

Call center, technical support and customer service.

AFFILIATIONS

Northwest Sarcoma Foundation Volunteer (2017-Current).

Contact this candidate