Towana Harris

** ***** ******, *********, **, ***88 • 518-***-**** • adpnr8@r.postjobfree.com

Senior Registrar - December, 2019 to Present

St Peter's Health Partners - Albany, NY

Pulled patient records accurately for upcoming appointments and procedures, usually within hours. Went over the charts and highlighted any information that was missing or incorrect. Trained new hires direct reports on department procedures and policies to maximize department effectiveness. Answered calls per to help customers with their questions and concerns. Scheduled new and existing patients' appointments. Handled patient and care-related concerns, liaising between the physician, the patient, and the insurance company. Was in charge of patient scheduling, check-in, check-out, and billing payments. Double-checked patient data such as insurance, demographics, and medical history to keep information current. Medical Assistant - May, 2015 to May, 2021

St. Peter's Health Partners Medical Associates, P.C. - Albany, NY Gathered histories, vitals, and current complaints through patient interviews. Was in charge of general office duties, which included keeping track of medical records. Did clerical work like word processing, data entry, phone answering, and filing. Assisted physicians with patient follow-up.Took blood glucose readings and kept track of them.Went to all of the mandatory training, education, and meetings.

Followed all necessary procedures to keep the patient's radiation exposure to a minimum. Was in charge of orienting and training new employees on proper procedures and policies. Helped patients prepare for X-rays, EKGs,, and dressing changes. Documented vital signs and medical history for patients . employees on proper procedures and policies.

Resident Assistant - November, 2015 to September, 2019 Eddy Memory Care at Eddy Hawthorne Ridge - East Greenbush, NY Changed the bed linens and made sure the residents were comfortable. Helped disabled clients in any way I could to help them achieve independence and happiness. Kept the patient area clean, safe, and well-organized. Promoted a sense of community by implementing educational and social programs. Helped residents with their daily hygiene routines, such as dental and mouth care, bathing, and hair care. Developed and implemented social, educational, and recreational programs for residents. Assisted with room transfers, incident reports, and maintenance requests, among other administrative duties. WORK HISTORY

Certified Medical Assistant - April, 2002 to October, 2011 St. Francis Hospital & Heart Center - Roslyn, NY

Preliminary physical tests, such as taking blood pressure, weight, and temperature, were performed, and the results were accurately recorded in the patient history summary.

Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation. Reported any unusual or urgent circumstances in patients' condition or environment immediately to charge Nurse. Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate. Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes. Used manual and automated recording devices to keep track of the results of procedures like EKGs. Communicated with healthcare workers and physicians concerning test results. Was in charge of cardiac imaging and monitoring.

Used a vacuum tube, a syringe, or a butterfly venipuncture to draw blood from veins. Kept track of the specimens I collected by initialing, dating, and noting the date and time of collection. A dedicated team member who has had great success working with patients and creating positive experiences. Medical Assistant with over 8 years of experience working in a busy medical office with a variety of patients.with experience with Experience in Epic

Problem resolution

First Aid/CPR

MS Office

Cardiology

Eligibility Determination

Direct patient care

Electrocardiography (EKG)

Patient-handling equipment

Specimen collection and analysis

Patient scheduling

Patient evaluation

Medical Assisting - certificate

Queens College, City University of New York - NY

EKG Technician

Access Career - 80-02 Kew Gardens NY

High School Diploma - 1983

Francis Lewis High School - NY

First Aid/CPR Certified

CNA

Certificate in Nursing

Current medical Assistant certification

EKG Certificate

Certificate in Phlebotomy

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

CERTIFICATIONS

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