Data Processor Center Representative

OBJECTIVE

Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Proven capacity to troubleshoot issues to resolve issues quickly.

AREAS OF EXPERTISE

Critical Thinker Troubleshooting Problem Solver

Service & Support Conflict Resolution Computer Software Savvy

Trainer Friendly High Standards

People Person Data Processing Collaborative Teamwork

KEY SKILLS ASSESSMENT

DATA ANLYSIS & PROCESSING-Processes & analyze a variety of data for entry in to a residential services system. Ensures the accuracy of all entries & reporting to maintain quality control.

PROJECT MANAGEMENT & COLLABORATIVE TEAMWORK-Champion serveral special projects to increase working time & overall efficiency. Manage other’s schedules to maintain a constant flow of communication throughout the entire organization. Ensure deadline are being met & meetings operate on schedule.

PROFESSIONAL EXPERIENCE

PERATON

FEDERAL STUDENT AID Montgomery, Alabama

FLOOR SUPPORT SUBJECT MATTER EXPERT November 2015 - current

Coaching

Adherence

Mentoring

QA Timecards

Email, chat, and phone support

Delegate and also provide ongoing guidance and support to the employees as needed.

Communicate effectively to employees in the department by relaying information from higher management.

Resolved minor problems and complaints on an information basis.

Identified more serious problems and brought to the attention of appropriate authority.

Monitor daily calls.

Answer and respond to inbound inquiries using various communication mediums.

Use scripted responses to calls and document calls

Adhered to the established call center standard operating procedures.

Maintained an empathetic and courteous demeanor.

Adhered to work schedule to include start time, breaks and lunch and closing shift as schedule.

Obtained a government security clearance

FAST PHONES, INC. July 1999-April 2015

DATA PROCESSOR Montgomery, Alabama

Analyzed & reported BellSouth & Century –Tel telephone applications for residential service. Assured all applications were screened for accuracy & completeness.

Created payment arrangements for customers that had difficulty paying their bills. Maintained a high collection rate while understanding the customer’s financial situation by setting up affordable monthly payment plans.

Creatively scheduled & set up conferences & other meetings for management on an as-needed basis. Ensured all of the proper resources were available for use during the meetings.

Contact this candidate