DON BROCK

**** ***** **** *****, *********, NC **308 336-***-**** adpnlu@r.postjobfree.com

EDUCATION

Business Administration, Psychology, Religion, 1983, 1996,

. 2001 Liberty University, Lynchburg, VA

Southeastern Theological Seminary, Wake Forest, N.C. UNCG, Greensboro, N.C.

Western Carolina University, Cullowhee, N.C.

Reidsville Senior High School, 1979

PROFESSIONAL EXPERIENCE

Brasscraft, Thomasville, NC Machine Operator April 2021-Current Operrate Buffoli Transfer CNC Machine to make Brass gas and Water Fittings out of extruded brass rod.

The Piedmont Sundial, Carrboro, NC Consultant May 2016-Aug 2019 Helped owner incorporate and start this company. Hired programmers to write this web site in Drupal. Stopped by Covid.

Secure Pointe Technologies, Greensboro, NC President/Co-Founder Aug 2007-2016

● Founded company in fall of 2007 with the purpose of helping Churches and Non-Profit organizations increase their gross revenue by utilizing debit/credit/electronic payment technology to make donating easier for their members and supporters.

● Hired programmers and lead technician to assess the market for current available products. No one had a viable kiosk donation product at the time, so we wrote the software from scratch and leveraged our existing relationships with NCR and IBM to test hardware platforms. Developed a “Giving Kiosk’ TM and began to attend trade shows across the country to demonstrate the capability of increasing gross revenue in an economy that is using less paper, and more electronic transactions. Average gross increase in donations of 12-18% after 6 months in churches that implemented technology.

● Assess PCI compliance (Visa-MasterCard security governance), system security, and needs assessments of various non-profits and churches across the U.S.

● Collaborated with the Salvation Army’s largest location in Dallas, TX in 2008 to beta test wireless handheld units accepting credit/debit cards at their Christmas Kettle locations. Documented routine beta start-up activities and site communication, noting complex beta start-up activities and identified best site locations, and site communications. Custom designed and manufactured brackets to attach units to their existing tripods. Recommended revisions to improve efficiencies of tools and processes.

● Results of the beta test were an increase in the average donation from $2.00 per donation to

$18.00 dollars per donation. As a result the Salvation Army has rolled out wireless handheld units throughout the country over the last 3 years, and continues to increase the number of units each year.

● In addition we have upright touch screen and tabletop donation units in churches across the country as well as additional units in other non-profit organizations.

● Due to rapid growth, I partnered with First Data Corporation and Bank of America Merchant Services to take over the hardware/software delivery, and helpdesk responsibilities. We now are in a long term partnership that is a revenue sharing agreement where they handle all aspects of service and support.

Dalcom Consulting Inc, Greensboro, NC Director of Operations Jun 2005-Aug 2007

● All employees including sales, service, help desk, contractors, and line supervisors reported directly to me. Reviewed and provided feedback to management on site/staff performance metrics.

● Evaluate and manage Customer Service Help Desk data tracking entries in database. Review for completeness and accuracy of all building, low voltage permits and code adherence. Resolve site issues and report site status to President. Work with regulatory team members to secure authorization of regulatory documents. Work with legal team members and CEO/CFO to secure authorization of contracts. Work with Operations, Programmers, Service Technicians, Project Management and Site Manager on project specific status and deliverables.

● Inform team members of completion of regulatory and contractual documents and programming for individual sites.

Initiated, developed and implemented 401k program for company Negotiated and managed health insurance and benefits package for all employees annually. Was responsible for all employee evaluations, raises, promotions, terminations, career tracks etc. Century Data Systems, Raleigh, NC Project Manager Retail Operations Apr 1997-Jun 2005 During site survey, managed all construction/modifications with minimal support. Managed/mentored others performing tasks including prioritization, delegation and oversight. Performed and coordinated site start- up activities associated with to ensure applicable timelines and metrics were met, including all regulatory, legal and financial aspects in accordance with state/city/county codes and guidelines and global SOPs.

● Coordinated with inspectors, project coordinators and/or site administrative staff for completion of required regulatory documents required for site approval Collaborated with remote and on site staff to achieve issue resolution Was responsible for negotiation, review and approvals for single or multi-unit pos installations Negotiated site budgets based on requirements and coordinated its dissemination to appropriate parties including legal department.

● Worked with multiple managers/contractors and sites simultaneously handling a variety of start up/completion/close out related tasks.

● Provided pro-active communication and documented task assignment spreadsheets in order to anticipate, identify and resolve issues prior to their emergence.

● Updated regulatory/code documents in the database and provided organizational and administrative expertise.

● Was accountable from the site survey-to go live-to close of job, to include site prep, all parts/equipment ordered in a timely fashion, scheduling all aspects of job and labor required. Trained, mentored, and developed those team members with the potential to benefit the department. Provided oversight of the non-clinical aspects of complex, multifaceted programs for a division or multiple divisions within site start-up.

Was responsible for payments and budget negotiations. Immediate supervision of all staging, site construction/modifications, building code/permits, programming, onsite installation employees involved with bringing all new sites online. Project size ranged from 300 sites across the U.S., Canada, and the Bahamas going in simultaneously, to single store installations

Was responsible for assigning, reviewing or checking work. Provided input on performance evaluations.

Reviewed and retained knowledge of the protocol.

Was accountable for generating, resolving and clarifying progress documentation. Anticipated, identified and resolved issues for ongoing projects. Was accountable for meeting applicable project timelines in accordance with the master contract. Facilitated effective communication between client company, vendors and our teams in order to satisfy our customer’s requirements. Contributed to research and project team by mentoring new members, assisted in preparation of projects tools, and sharing ideas/suggestions with team members. 1988-1990 -Inside Sales and Outside Sales Edgecomb Metals, Sold flat bar, Angle Iron, Stainless, Galvanized, Aluminum. Operated a level line within specified tolerances. Worked with many fab shops in Western North Carolina taking orders to specifications. 1983-1986 101ST Airborne Division Motor Sargeant--Worked on 5000, 10000, 15000 pound Forklifts, 1.5kw generators, 2 and 1//2 ton Trucks, Blazers, Pickup Trucks PROFESSIONAL DEVELOPMENT

*Honorable Discharge-101rst Airborne Division/Air Assault 1983-1986 (numerous meritorious citations)

*Attendance at multiple Microsoft Navision, Triversity, NCR, IBM workshops and training sessions

*Facilitated partnerships with NCR, IBM, SAP, and Fujitsu

*Certified in pulling Cat5/6 cable, punch down, and installation

*Experienced in obtaining low voltage permits and other building requirements across multiple states *Experience in Residential Plumbing, Electrical, Concrete, Masonry COMPUTER EXPERIENCE

Windows 3.1-Current, MS Word, Excel, Power Point, Internet Explorer, Firefox, Safari, Netscape, Triversity, WEBX, AS400, Navision, PC Anywhere, MacBook Pro, Leopard, Omron, NCR Realpos 21, IBM Retail POS, Go to Meeting, Custom SecurePointe Donation Software, Etapestry, Blackbaud, Verifone, First Data 250, Pull Cable (Cat 5-6), Punch Down, Certify. PROFESSIONAL/COMMUNITY AFFILIATIONS

*Active in Youth Spiritual/Character Development Classes and Education across the Southeast

*Youth Pastor on permanent and interim basis at various churches

*Donation of Blood to American Red Cross

*Volunteer with The Susan Komen Foundation, The Salvation Army, Goodwill, Greensboro Urban Ministries, World Changers, JROTC, East Forsyth Athletic Boosters, Cheer Extreme Allstars, Supporter of Arts and Music in the Triangle and Triad

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