PAULETTE D. BAKER
Summary: Experienced professional with knowledge, skills and experiences including: Accounting (A/P, A/R, IDX) data entry/typing, payment management, answering phones, greeting/assisting patients/clients/customers, cashiering, administering electronic document management, problem solving, 10 key, appointments, calendars, inventory, purchasing, use QuickBooks, used Joomla (e Marketing) and Method CRM soft ware and more...
Answer phones; greet and assist clients/customers/vendors; handle variety of mail incoming and outgoing (UPS, FedEx, USPS); set up and manage filing systems; set up folders and managed; set up and maintain files in CRM soft ware; maintain calendars, conference rooms, events and conference calls; manage inventory (office supplies and kitchen/break supplies); handle emails incoming and outgoing; make reservations for travel; handle ordering and receiving published items; work at and relieve at console and multi-lined phones; create special flyers, bulletin boards etc; review online applications/resumes; schedule interviews and testing; update new hire files and manuals; Administer electronic document management; and other duties that may have come up related to specific duties.
Full A/P from BOLS, Invoices, ACH reconciles, Filing both due and paid invoices, Cut checks and mail; A/R from receive, identify, research payment, post or distribute as need determine, balance work, make deposits and file work; assist with monthly accrual reports, created and utilize spreadsheet for tracing Brand Coupons sent and reimbursement distributed; handle cash and balance till; perform teller duties; use Quick Books for variety of functions including posting time sheets for payroll; post summary sheets for NC Lottery and other duties more job specific. CUSTOMER SERVICE...
Greeter; Security; Assistant to customers; Solve problems; Avert crisis situation; Create and maintain professional and memorable 1 st Impression for the business; go beyond expected to make people feel comfortable upon arrival, while at the office and on their way out. OTHER SKILLS
Work with e Marketing soft ware, Create Directions messages for out of state visitors, search for, comparative shop/best price, order (Purchase Orders) inventory for stores; take notes and type up for office; research for more efficient items as office supplies etc; create, redo and update forms used in office; teach/cross train others; have made presentations and speeches; work with DME Healthcare and more..
Gentle Touch Home
Feb., 2014- Mar., 2014 1058 W Club Blvd., Durham,
Office Assistant (PIT) Lucky Ihenyen, Owner/Operator 919-***-****
Jan, 2007 -Feb, 2007
Kerr Drugs, Inc
May, 2006 - Aug, 2006 Tax Preparer Jackson Hewitt Tax Serv 120 Towerview Ct, Cary, NC 919-***-****
Office Assistant Family Health Intemational
Administrative Assistant PMPN Prof. Meeting Planner Network 3220 spring Forest Rd, Raleigh, NC 27616
DME Healthcare Specialist Jetty Parker District Mgr NC Dept of Motor Vehicles 1058 W Club Blvd, ste 626 Durham, NC 27701 919-***-**** Direct Supervisor: Ephaisia Smith, Office Manager
HLC Government Services, Inc 1058 W Club Blvd, Durham, NC 277**-***-***- 7887
Nov, 2012 — April/Aug —Dec. 2013 Admin/Receptionist/Accounting Robbie Watlington, President/Mgr
CompUSA, Inc *closed* Now Tiger Direct/Systemax Corp. Florida 305-***-**** Nov, 2010 - Nov, 2013 SEL/Cashier William "Andy" Yowell Store Mgr Accountemps, Inc Quadrangle Drive, Chapel Hill, NC 919-***-**** Oct, 2008 - Oct, 2010 A/P Specialist Erwin Oil Co. Sept, 2008 - Sept, 2008 Changer/Accounting Durham Transit Authority July, 2008 - Sept, 2008 A/P Clerk East Coast Metal Distributors
Express Personnel Hwy 55/Apex Hwy, Durham, NC 919-***-**** July, 2007 - June, 2008 Receptionist/Administrative Assistant Keane, Inc. Feb, 2007 - Mar., 2007 Accounting Clerk Advantage Bundling SP Snelling Personal Agency *closed* RTP, NC
April, 2007 - May, 2007 Scheduler Medical Staffing Network, 1648 Market Stre 919-***-****
Aug, 2004 - Nov, 2004 Inventory Assistant LC Industries, Inc. 4500 Emperor Blvd, Durham, 919-***-****
Resource Accounting Agency 5400 Trinity Road Suite 306 Raleigh, NC 27607 Aug, 2005 - May, 2006 Title Clerk and Processor Monte Sorgi, Manager LC Industries 4500 Emperor Blvd, Durham, NC 919-***-**** Dec. 2004 - July, 2005 Accounts Payable Specialist Liberty Tax Services Office closed now 919-***-**** Jan, 2004 -Mar, 2004 Office
Tax Preparer and Processor Bridget Wimbush-
CCB/SunTrust 301 Central Ave, Butner, NC 27509 919-***-**** Aug, 2003 - Dec, 2003 Teller Shirley Lane, Manager Cremation Society of the Carolinas, Inc. 2205 E Millbrook Rd, Raleigh, NC 919-***-**** Under new manager
June, 2003 - Aug, 2003 Administrative Assistant
Duke Human Resources 705 Broad St. Durham, NC 27705 919-***-**** Nov, 1999 -Jan, 2003 Health
Patient Financial Service Rep PRMO / Duke Univ.
June, 1974 - Nov, 1999 Payment Processor/Accounting Clerk Duke Medical Canter Jan, 1974 -June, 1974 Office Clerk Duke MPDC
Durham Technical Community College Graduated May, 1998 AAS in Office Systems Technology
AWARDS: CompUSA 1058 W Club Blvd, Durham, NC 27701 *closed, call corp. 305-***-****
Excellent Customer Service Award
Employee of the Month for May, 2012
ADDENDUM as of 8/27/2019:
Durham Technical Community College
Title: Check-In Assistant
Duties: Wearing a mask, I greeted everyone coming in the entrance, made sure they wore a mask, knew the code Word from completing COVID-19 survey and having Temp. taken. Gave directions for places visitors needed. NOW: no more check-ins but still giving information to visitors directions
2019 – 2020
Title: Put invoices in Alphabetical order to be filed Reason left: Temporary and ended contract
July 2017 - June 2019
Title: Companion to 96-year-old lady
Duties: Swept, mopped, vacuumed, changed her bed, washed and dried clothes occasionally, prepared lunch and cleaned up afterward, and was a friend when she wanted to talk. Duties were part time for 4 hours per day.
Reason for leaving: Mrs. Allen went to a Nursing Home Contact: Faye Clark (daughter) 919-***-****
August 2014 - June 2017Title: Front End Associate Duties included: waiting on customers, cashier, assist finding items, putting up stock, changing dates, made passport photos and more Reason for leaving: Working hours were cut. Contact: Shakea Joyner (Manager) 919-***-****