Customer Service Care Specialist

Suzet Forrest

**** *. ******* *****

Decatur, IL. 62526

626-***-**** ************@*****.***

Profile:

Early Child Care Specialist and Educator. Activity and Lesson Planner/Designer. Trainer/ Coordinator. Writer. Retail Counter and Floor Manager. Customer Service Representative, Sales Associate, Make-up Artist.

Experience:

ESTEE LAUDER COMPANY-M.A.C. COSMETICS EL Segundo, CA. Manhattan Beach, CA. July 2014-August 2020

Most recent position: Key Holder/Floor Manager. Under the supervision of Store Manager and Assistant Store Manager, assisted with the coordination, development and supervision of all aspects of store operations to include: opening and closing procedures, cash handling, merchandising, inventory, environmental waste disposal, loss prevention, merchandise reconciliation (receipts, transfers, RTV’s). Extensive knowledge of company standards and practices, product knowledge, and rules of conduct. Provided high level of direct customer service, met and exceeded projected sales goals. Performed expert make up applications. Established and maintained excellent customer and staff relationships. Coordinated customer service transactions (purchases, returns, exchanges) via iPad, by phone or in-store. Forecasted stock needs. Assisted with specialized staff training. Drove business by motivating sales team. Generated daily, monthly sales reports. Worked as On-Call/Freelance Artist from July 2014 until promoted to Key Holder in February 2016. Remained in Key holder Position until position was eliminated due to Covid-19 August 2020.

Wayfinder Family Services Formerly- JUNIOR BLIND OF AMERICA Los Angeles, CA. November 2010-July 2014

Position: Infant and Early Childhood Specialist. Provided direct in-home intervention services for children with vision impairments and other special needs. Conducted initial intake, family interview and Functional Vision Assessment. Provided Vision Stimulation and Play Therapy for medically fragile children and those diagnosed with Autism. Traveled to homes, childcare centers, hospitals and other locations in an effort to observe children in various environments. Attended doctor’s visits and physical therapy sessions with parent and child. Developed goals and objectives for each child and their family. Designed lesson plans appropriate for childs’ ability and tolerance level. Wrote initial and quarterly progress reports for each child. Managed case load for up to 25 children. Adherence to confidentiality policies regarding children and family private information. Maintained monthly contact with Regional Center Service Coordinator.

BERGNER’S DEPARTMENT STORE Decatur, IL. November 2009-August 2010 Seasonal work for accessories department. Promoted to full time Lancome Cosmetics Sales Associate. Customer service, sales, merchandising, and stock reconciliation. HOME HEALTHCARE PROVIDER Decatur, IL. March 2008-November 2009 Cared for my mother during a health crisis.

SELF-EMPLOYED- MAKE UP ARTIST Los Angeles, CA. February 2003- February 2008 Provided make up applications for photo shoots, commercials, proms and weddings. NORDSTROM Arcadia, CA. January 1995-February 2003

Position: Retail Artist- M.A.C. Cosmetics, Counter Manager- LaPrairie and Lorac Cosmetics Sales and customer service, counter management, planning and execution of special events. Make up artistry. Coach and counsel part time associate regarding time keeping, customer service and meeting sales goals. Cash till functions. EDUCATION:

AZUSA PACIFIC UNIVERSITY Azusa, CA.

Master of Arts-Educational Counseling December 2004 Bachelor of Arts-Human Development March 2002

PASADENA CITY COLLEGE Pasadena, CA.

Associate in Art- Social Sciences September 1988

THE HADLEY SCHOOL FOR PROFESSIONAL STUDIES (On-line Studies) Blindness Basics February 2014

CREDENTIAL:

STATE OF CALIFORNIA Board of Education, Sacramento, California CBEST (California Basic Educational Skills Test)

PROFESSIONAL and PERSONAL REFERENCES FURNISHED UPON REQUEST

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