Customer Service Restaurant Manager

Maria Graboski

Reseda, CA ***** / adpnaw@r.postjobfree.com / 818-***-****

OBJECTIVE

A motivated, administrative professional seeking a position in a challenging environment. Over 10 years of experience successfully providing administrative and secretarial support to operational departments. Proficient in a wide range of computer applications. Well-developed, professional communication and customer service skills.

SKILLS

• Extensive experience using Microsoft Office, Word, Excel, PowerPoint, and Outlook.

• Adaptable, punctual, with excellent time management and problem-solving skills.

• Over 10 years of excellent and professional customer service experience.

• Bilingual in English and Spanish.

RELEVANT EXPERIENCE

DENNY’S 08/2019 to 06/2020 Restaurant Manager

Monitored floor of up to six servers, kitchen, and back of house for service and food quality.

CLAIM JUMPER 04/2015 to 12/2019 Food Server

Ensured a pleasant dining experience for each customer. Duties included taking orders, serving food, cleaning and resetting tables, replenishing supplies, refilling glasses, and solving customer complaints.

AMERICAN PEPTIDE 08/2000 to 09/2009 Product Manager

Created Excel spreadsheets of ongoing projects, purchase orders, and completed sales transactions. Generated monthly reports for all clients and followed up with calls regarding the status of their orders. Attended trade shows to promote American Peptide biotech products. Provided successful technical support to customers eliminating product concerns and other inquiries. Performed account management for various pharmaceutical companies. Managed day-to-day office operations, including processing orders via telephone, fax, internet, and voicemail. Screened and forwarded all phone calls, email communication, and in-person visits in a high-volume environment to the appropriate individuals. Collaborated with a catalog designer and assisted with development of catalog and other marketing materials. Managed return process authorization for products to ensure customer satisfaction. Assisted with hiring process and provided feedback to management on potential company candidates.

EDUCATION

SAN JOSE STATE UNIVERSITY Bachelor of Arts, Speech Communication and European History

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