Customer Service Medical Assistant
Resume:
Dawn Williams
Blacklick, OH *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Senior Advocate
Aetna Health Care / Coventry Health Care - New Albany, OH May 2018 to Present
Service engagement team. Education of members benefits. Schedule doctors appointments. Assistant with claim issues
customer service
Jcpenney logistic center - Columbus, OH
Present
Responsibilities
Customer service in a call center retail, create new accounts, process payments, resolve issues with customers orders, track orders through ups and postal service, place customer orders and help customers shop online
Accomplishments
helping assist new employes on the call center floor Skills Used
clerical, customer service
Reception
Lower lights christian health center - Columbus, OH Present
Responsibilities
create new patient account, schedule appointments, collect copayments, verify insurance info, Customer Service
Dawson career services/ Education first credit union - Columbus, OH February 2014 to December 2014
Responsibilities
cash checks, customer transactions, phone customer service calls, balance cash drawer at end of the day etc.
Skills Used
clerical, phone skills, computer skills customer service Customer Service Rep
Apria healthcare - Jackson, TN
September 2009 to May 2013
Responsibilities
Customer service call center for medical dme supplies. Create accounts order medical supplies.verify insurance info take copays.trouble shoot equipment issues. Accomplishments
Worked in phone and fax dept as well as vip dept and special projects Skills Used
Computer knowledge fax machine etc
Medical assistant / phone nurse
The jackson clinic - Jackson, TN
November 2004 to May 2007
Responsibilities
Float nurse for adult medicine and pediatric depts. Call in prescriptions for dr.assist with patient exams and injections.triage phone questions from patients Accomplishments
Worked in several depts as a float nurse
Skills Used
Computer skills. Give injections .assist with exams Medical assistant/ reception
ST marys clinic - Milwaukee, WI
November 2004 to May 2007
Responsibilities
Schedule patient appts. Assist rd with pediatric exams. Gave injections and physical exams, triage medical calls, calls in medical prescriptions to the pharmacy. . Accomplishments
Also was a float nurse for Obgyn, Pediatrics and other depts Skills Used
Computer skills
Education
associates in Medical assistant
Bryantt and stratton - Milwaukee, WI
1992 to 1994
Skills
• CSR
• Customer Support
• Customer Care
• Call Center
• Customer Service
• Insurance Verification
• Experience Administering Injections
• Medical Scheduling
• EMR Systems
• Triage
• Medical Office Experience
• Vital Signs
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