Dawn Williams

Blacklick, OH *****

adpnak@r.postjobfree.com

731-***-****

Authorized to work in the US for any employer

Work Experience

Senior Advocate

Aetna Health Care / Coventry Health Care - New Albany, OH May 2018 to Present

Service engagement team. Education of members benefits. Schedule doctors appointments. Assistant with claim issues

customer service

Jcpenney logistic center - Columbus, OH

Present

Responsibilities

Customer service in a call center retail, create new accounts, process payments, resolve issues with customers orders, track orders through ups and postal service, place customer orders and help customers shop online

Accomplishments

helping assist new employes on the call center floor Skills Used

clerical, customer service

Reception

Lower lights christian health center - Columbus, OH Present

Responsibilities

create new patient account, schedule appointments, collect copayments, verify insurance info, Customer Service

Dawson career services/ Education first credit union - Columbus, OH February 2014 to December 2014

Responsibilities

cash checks, customer transactions, phone customer service calls, balance cash drawer at end of the day etc.

Skills Used

clerical, phone skills, computer skills customer service Customer Service Rep

Apria healthcare - Jackson, TN

September 2009 to May 2013

Responsibilities

Customer service call center for medical dme supplies. Create accounts order medical supplies.verify insurance info take copays.trouble shoot equipment issues. Accomplishments

Worked in phone and fax dept as well as vip dept and special projects Skills Used

Computer knowledge fax machine etc

Medical assistant / phone nurse

The jackson clinic - Jackson, TN

November 2004 to May 2007

Responsibilities

Float nurse for adult medicine and pediatric depts. Call in prescriptions for dr.assist with patient exams and injections.triage phone questions from patients Accomplishments

Worked in several depts as a float nurse

Skills Used

Computer skills. Give injections .assist with exams Medical assistant/ reception

ST marys clinic - Milwaukee, WI

November 2004 to May 2007

Responsibilities

Schedule patient appts. Assist rd with pediatric exams. Gave injections and physical exams, triage medical calls, calls in medical prescriptions to the pharmacy. . Accomplishments

Also was a float nurse for Obgyn, Pediatrics and other depts Skills Used

Computer skills

Education

associates in Medical assistant

Bryantt and stratton - Milwaukee, WI

1992 to 1994

Skills

• CSR

• Customer Support

• Customer Care

• Call Center

• Customer Service

• Insurance Verification

• Experience Administering Injections

• Medical Scheduling

• EMR Systems

• Triage

• Medical Office Experience

• Vital Signs

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