Summary: -

To pursue a challenging career in a competitive environment, through continuous learning and development, utilizing the professional skills and knowledge at the deserved level thereby adding value to the organization and self.

Skill Highlights: -

Training management

Strong decision maker

Complex problem solver

Innovative

Service-focused

Experience: -

ERC Team Manager (Contractual)– Jan 2021 till present

Amazon Development Center India- Chandigarh.

Virtual Customer Support (Contractual)– July 2020 till Dec 2021.

Amazon Development Center India- Chandigarh.

Area Trainer – August 2018 to May 2020

Stylish Baths – Chandigarh, Amritsar & Ludhiana.

Product & Sales Trainer – June 2016 to June 2018

Oppo Mobiles India Pvt. Ltd.- Amritsar & Tarn Taran.

Education: -

Degree

Course

Institute/Board

Year of Passing

%/Grade

Masters

English

Lovely Professional University

2018

64.8%

Post-Graduation

MBA

Punjab Technical University

2016

78 %

Graduation

B. Com

Guru Nanak Dev University

2014

64 %

12th

Commerce

Punjab School Education Board

2011

75 %

10th

Punjab School Education Board

2009

78 %

Contact

Address:

H.No.274/11-2, GaliTiwarian Near B.K.E&I Girls High School InsideLohgarh Gate,Amritsar- 143001

Phone:

884-***-****

Email:

adpnaf@r.postjobfree.com

Languages

English

Hindi

Punjabi

Hobbies

Writing

Music

Photography

Exercise

Gaurav Sharma

Roles & Responsibilities: -

●In Oppo, I initially started as Management Trainee and after 4 months, I got promotion as Area Trainer where I handled Amritsar location initially and after that Tarn Taran where I handled 280+ team which includes 200 promoters and 80 Non promoter outlets and had to took care of the sales of Amritsar

●Apart from this, I handled Sales Team Training also in which I played a role in target setting and also provide sales and product training to sales team.

●After that,In Stylish Bath I got appointed as Area sales trainer for amritsar location and after that appointed for Chandigarh location also where I have to provide Sales training and promote the market with a team of 25 to30.

●I have to prepare the overall structures of Sales PPT’s and also have to prepare the Training modules for the trainers.

●I also have to go for the audit of the sales team and look after their target and achievements.

●I have to meet with the clients for the project operations and project sales.

●I also make PPT of my own regarding product training in all of my companies.

●I also managed to provide training to Sales, Branding and Promotion department regarding products and others services.

●In Amazon Development Center, I act as Customer Support Executive in international process where I've to resolve the queries of the customers and have to handle the objections of customers over the Chat/ email.

●Currently, working at Amazon Development center in another process which is Employee Resource Center. Handled a team of ERC employee handling contacts from US Amazon employees in regards to their time offs, leaves, accommodations, payments etc. over call.

Declaration:

I consider myself familiar with all aspects, which are written above. I hereby declare that the information furnished above is true to the best of my knowledge.

(Gaurav Sharma)

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