Vickie Waters

*** ************ ***** ******, **

Cell: 919-***-****

Email: adpn9q@r.postjobfree.com

SUMMARY

Currently using my experience working at Grand Strand Regional Medical Center as an OR scheduler. I am currently using Meditech operating system to schedule OR cases; such as Ortho, Trauma, Cardiac, Cancer & Neurosurgery to name a few. I have gained additional skills/experience in medical billing and coding as well working in Meditech. I have extensive experience in Epic software & clinical administration. I have assisted in patient /employee, in Covid projects that needed help in being completed during the 2020 pandemic such as helping Duke Health w/ phone support and documentation for Covid projects, information technology & engineering can be added bonus to clinical service. Excellent computer skills, quick to learn new duties/software, expertise in communication, & organization. Experience with training others, customer service, clinical trials set-up, event planning, & purchasing. Extensive administrative experience in medical field with cardiology/neurosurgery clinic management, IT administration support all chart prepping, patient scheduling, & patient care.

CERTIFACATIONS/CERITIFCATES

Administrative Assistant Excellence Certificate 2019

Certified Executive Administrative Professionals (CEAP) 2019

Medical Coding and Billing Certificate Alamance CC Burlington, NC (Hybrid) 2019

Administrative Professional’s Certificate Wake Technical CC Raleigh, NC 2004

PROFESSIONAL EXPERIENCE

Grand Strand Reginal Medical Center Myrtle Beach, SC May2021-Present

Operating Room Scheduler

Obtains CPT and ICD-10 diagnosis codes and other clinical information as required for treatment of the patient from practice staff.

Prepares documentation for Notification of Non-covered Medicare Services or Advance Beneficiary notices to patients and follows practice procedures to maintain this documentation.

Determines O.R. time needed for the procedure and works with Facility to ensure procedure is scheduled, daily schedule is streamlined and arranges necessary anesthesia coverage, as determined through Facility processes.

Ensures all requirements for the procedure have been obtained and confirmed with the Facility or other parties to include medical/imaging records and equipment/instrument ensures scheduling packets are correct and timely.

Obtain patient face sheets from Insurance Verification to obtain necessary authorizations based on insurance types.

Obtains authorization notes from Facility and scans into medical record or practice management system.

Refers conflicts and procedural questions to Practice Manager or designee as they arise. Attends required meetings and participates in committees as requested.

Cross-trains as back up to other business office positions as requested.

Performs other general duties as assigned. Maintain surgery logs or other required practice or case tracking logs.

Duke University Health System (DUHS) Durham, NC Jan. 2017-March 2021

Administrative Assistant, CEAP

Support Chief Digital Strategy Officer (DSO) in all administrative duties. I assisted w/creating our yearly Flu Blitz and tracking its progress. Manage reports/meetings for integrating Telehealth w/ Epic system during the COVID-19 pandemic.

Manage/servicing as head proctor for certifications/ recertification exams MasetroCare employees, along w/ proctoring new hires for assessment through Epic. This is currently these tasks are done remotely using Zoom/WebEx.

Proctoring for Duke employees that need certification/recertification for Epic software

Patient /employee Covid screening

Beginning contact tracing helping Duke Health w/ phone support and documentation for covid tracing,

Entered Purchase Requisition Requests and Purchase Orders for approval & tracking purchase orders through the system including software and parts.

Managing purchasing card (pcard) for all managers and reconciling the expenses

Complete /maintained data entry tasks as required (SharePoint. Duke@Work, etc.)

Maintain filing system for MaestroCare projects both paper & digital

Arrange all DHTS team member’s travel, prepare travel itineraries and reconcile all travel expense into the Duke@Work system for payments to all staff along w/financial accounting for MasetroCare

Compose agendas/correspondence/reports/minutes and dictations including any follow-up needed for DHTS team management

Adhere to all DHTS as well as Duke University Health System Privacy, Security, and Confidentiality policies

Assure confidentiality & discreet handling of all business

Duke Clinical Research Institute (DCRI) Durham, NC Oct. 2011-Dec.2016

Staff Assistant

Support two Senior Clinical Trials Managers, one Clinical Trials Manager with administrative duties to include but not limited to, calendaring, scheduling meetings and appointments, travel arrangements, and managing travel expenses and cross-functional meetings & sponsor meetings to include generating minutes and maintain in trial master file.

Maintain & manage all the training for Clin Ops 150 employees.

Assist the Human Resource Administrator with scheduling and coordinating interviews for positions posted on the Duke HR website.

Compose & respond to correspondences in accordance with established DCRI & trial specific Standard Operating Procedures (SOP’s)

Assist Clinical Research Associates (CRA) w/ managing their files for sponsors & trials. I also assisted in close out of files for trials and get them ready for storage.

Assist with additional responsibilities of a CTA (Clinical Trials Assistant) for several study

Such as (RENEW, PQC qualifications, DILIN, CALYPSO, Biomarkers & PACTTE) visit for the CRA, CTMS & EPM data, and website updates/postings.

Handled some duties for the training processes & tracking for Clin Ops as well as tracking and recording audits of training files & of SOPs & other trial related training.

Assist in managing trials (CALYPSO, Biomarkers and PACTTE), collect & compile data for sponsor reports & DCRI project reviews and expenses documentation for the project leader.

Generate and maintain trial distribution & computer data, update access lists according DCRI policy and payment and/or reimbursements for sub-contractors, steering committee members & sites.

OTHER JOB EXPERIENCE

Duke University Medical Center Durham, NC Mar. 2010-Sept. 2011

Staff Assistant (Neurosurgery)

Duke University Health System, Durham, NC Nov.2008-Mar.2010

Staff Assistant (Cardiology SouthPoint)

Staff Assistant (Cardiology Transplant)

ACCOMPLISHMENTS

Knowledge in CTMS, EPM, Duke@Work (Buy at Duke) & SAP 2016 19

Microsoft Office including (Access, Excel, Word, PowerPoint & Visio) 2014-2016

Accounting I & II Certificate Alamance CC, Burlington, NC. (Online) 2015

Medical Terminology Interactive (DCRI) (CEUs-6.0) 2013

Office Technology, (32 credits) Wake Technical CC, Raleigh, NC 1997

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