Court Clerk Customer Service

Shalynn Daniell

**** ***** ** **** ******, TEXAS 76044 817-***-**** ********@*****.***

OBJECTIVE

MY JOB OBJECTIVE IS TO OBTAIN LONG-TERM EMPLOYMENT WITH A GOOD COMPANY, THAT WILL ALLOW ME TO UTILIZE MY EXCELLENT CUSTOMER SERVICE SKILLS, AS WELL AS MY COMPUTER SKILLS.

EDUCATION

NO DEGREE OBTAINED 8/1986-5/1988 LANDMARK CHRISTIAN ACADEMY

GED 4/2004 TARRANT COUNTY JUNIOR COLLEGE

SKILLS & ABILITIES

PERSONABLE & FRIENDLY CUSTOMER SERVICE SKILLS

MULTIPLE LINE PHONE SYSTEM

EXCELLENT PHONE ETIQUETTE

10 KEY

WINDOWS COMPUTER SYSTEM

MICROSOFT OFFICE APPLICATIONS

ABILITY TO MULTI-TASK

OPERATED PITNEY BOWES POSTAGE MACHINE

ABILITY TO CALCULATE AND HANDLE LARGE SUMS OF MONEY

OPERATED FAX MACHINE, PRINTER & COPIER

EXPERIENCE:

RECEPTIONIST CLEBURNE DIGESTIVE HEALTH 9/2016 - 10/2016

CHECKED PATIENTS IN/OUT

GENERAL OFFICE DUTIES

VERIFICATION OF INSURANCE

COLLECTION OF CO-PAYS & DEDUCTIBLES

ANSWERING PHONES & TAKING/RELAYING MESSAGES

VERIFICATION OF PERTINENT INFORMATION WITH PATIENTS

SETTING APPOINTMENTS FOR PATIENTS

ASSISTANT COURT CLERK JOHNSON COUNTY DISTRICT CLERK 7/2009 – 11/2009

POSTED INFORMATION TO ACCOUNT

WROTE PERTINENT INFORMATION ON THE DOCKET SHEET

TYPED UP JUDGEMENT SHEET

TYPED UP COMMITMENT SHEET

PUT INFORMATION INTO FILES & INTO THE COMPUTER

WENT TO COURT WHEN NECESSARY

TAX CLERK JOHNSON COUNTY TAX OFFICE 8/2004 – 6/2009

OPENED & SORTED MAIL FOR THE TAX OFFICE, AS WELL AS TWO SUB-OFFICES.

PROVIDED CUSTOMER SERVICE THROUGH THE TELEPHONE BY ANSWERING PROPERTY AND AUTO TAX QUESTIONS.

HELPED PROPERTY TAX PATRONS BY ANSWERING PROPERTY RELATED QUESTIONS IN PERSON.

APPLIED PROPERTY TAX PAYMENTS TO THE CORRECT ACCOUNTS VIA CASH, CHECK, MONEY ORDERS & CREDIT CARDS.

ENTERED TAX EXEMPTIONS TO ACCOUNTS IN ORDER TO HELP PATRONS SAVE MONEY ON THEIR PROPERTY TAXES.

UPLOADED TAX PAYMENTS THROUGH THE INTERNET FOR PROPERTY TAX PATRONS.

HELPED PROPERTY TAX PATRONS IN THE ARREARS ON THEIR TAXES BY SETTING UP PAYMENT ARRANGEMENT CONTRACTS.

MAILED FIDUCIARY INFORMATION TO MORTGAGE COMPANIES REGARDING THEIR PROPERTY TAXES.

RECEIVED PAYMENTS FROM VEHICLE TAX PATRONS & APPLIED THEM FOR THE PURPOSES OF VEHICLE REGISTRATION & TITLE TRANSFER.

SALES CLERK & BACK OFFICE STAFF ROSS DRESS FOR LESS 3/2004 – 8/2004

AS THE BACK OFFICE STAFF I RECONCILED CASH REGISTER SUMMARIES TO ACTUAL FUNDS AND RECEIPTS.

PREPARED DAILY DEPOSITS.

INSURED THAT EACH CLERK’S CASH DRAWER HAD A SPECIFIC AMOUNT OF FUNDS PRIOR TO THEIR SHIFT.

MARKED DOWN STORE ITEMS FOR SALES AND CLEARANCE.

HELPED STORE PATRONS BY ASSISTING THEM LOCATE THEIR PREFERRED ITEMS FOR PURCHASE.

OPERATED A CASH REGISTER TO HELP CONSUMERS MAKE THEIR PURCHASES IN A TIMELY MANNER.

UNLOADED TRUCK AND DISTRIBUTED STORE GOODS TO APPROPRIATE LOCATIONS.

RECEPTIONIST OTOLARYNGOLOGY ASSOCIATES 5/1994 – 5/1995

CHECKED PATIENTS IN/OUT

COLLECTIONS- MADE CALLS TO PATIENTS AND FORMER PATIENTS SERIOUSLY IN ARREARS

CREATED NEW PATIENT CHARTS

COLLECTED PAYMENTS FOR SAME DAY SERVICE

VERIFIED INSURANCE

MADE APPOINTMENTS FOR PATIENTS

GENERAL CLERICAL DUTIES

I’M A HARD WORKING INDIVIDUAL WHO TAKES PRIDE IN MY WORK. I HAVE SPENT THE MAJORITY OF MY ADULT YEARS AS A HOMEMAKER & MOM, HOWEVER, THAT IS NOT TO NEGATE THE FACT THAT I ENJOY WORKING A CUSTOMER ORIENTED JOB. I ENJOY INTERACTION WITH PEOPLE, AND HELPING THEM TO RECEIVE THE MOST PLEASANT CUSTOMER SERVICE POSSIBLE, WHILE WORKING EFFECTIVELY TO MAKE MY EMPLOYER HAPPY AS WELL.

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