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Professional mature experienced customer services

Location:
Louisville, TN, 37777
Salary:
17.00
Posted:
December 16, 2021

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Resume:

Lisa Maxwell

Senior Services Wellness **+ fitness trainer specialist certified in chronic conditions and physical Fitness

Maryville, TN 37803

adpn89@r.postjobfree.com

+1-805-***-****

Highly Motivated and Professional, looking for a long term position in an organization that meets the needs of its clients and staff members.

I am looking for a position where I can use my skill sets and expertise for the betterment of this company and it’s purpose.

I have had my RCFE Certification and Licenses in the past 7 years as well as a designate Senior Advisor and Dementia Educator and Trainer as well as a Certified Nursing background in Geriatrics.

• I recently received my Personal Fitness trainer for individuals 50+ and will also obtain my certification in cognitive therapy for health and wellness.

• I have a nursing background so utilizing my fitness training skills to higher risk individuals to better improve their health is something I can manage.

• I am getting an additional certification for Geriatric fitness and recover wellness.

• I am a certified Stretch Therapist

• I took a sabbatical for two years to travel and to decided on my retirement location. Clearwater Florida bought a home and now ready to reenter the work force.

• I love gardening and I helped establish raised garden beds for the senior living communities in my area which enriched the lives of the seniors that still wanted to garden however was unable to stoop or bend down to garden.

• I have raised wild flowers on 5 acre parcel for arrangement to be given to senior communities.

• I have 20 years of knowledge and understanding of garden acidic levels, soil moisture conditions and treatment of insects. Pruning and shaping plants and trees for optimal growth. LOOKING FOR A LONG STANDING REWARDING CAREER.

Authorized to work in the US for any employer

Work Experience

Facility Administrator

Loving Hands LLC - Paso Robles, CA

November 2013 to September 2018

SUPERVISOR: Benacir Serrato 805-***-****

PROFESSIONAL REFERENCE: LESLIE RODMAN RN 805-***-**** I was a licensed Facility with the State Of California in the Social Services Division. I was the sole owner and operator of a highly skilled Assisted Living facility for the senior community. I also managed the staff training and development, patient intake and discharge, medication management, hospice care and state compliance documentation.

I was present for staff meetings and state audits of medical records and passed audits 100% at each visit with no citations or warnings. I have an extensive background in the field of Geriatrics and have achieved multiple certifications in this specific field of care management. Staffing Coordinator/CARE MANAGER

LIVHOME HOME HEALTH SERVICES - San Luis Obispo, CA July 2009 to December 2013

STAFFING MANAGER SUPERVISOR REBECCA PENDLEY 805-***-**** I managed the staff training and compliance issues I was a backup Care Manager when needed for overflow clients and vacations of staff members I managed patient records, intake and release medical records and managed the communication between the physicians, medical hospitals and clinics when needed. I moved on to start my own company as an licensee and certified administrator for an RCFE specializing in Dementia

Administrative Assistant/Activities Coordinator

Ingleside Assisted Living for Dementia - Atascadero, CA July 2008 to June 2009

Staff scheduler and Planning Coordinator SUPERVISOR: RANDY VAUGHN 805-***-**** I managed the staff schedules and planned activities calendar I trained and managed the staff and patient interactions in the Dementia unit I worked diligently on the events and activities calendar and staffing accordingly.

I managed the medication room with setting up and ordering of the supplies needed.

I maintained the medical records for the residents and communication with physicians and medical coding and billing of services.

Education

Certification from the Professional Sports and Fitness For Seniors in Fitness and Weight loss and Chronic Health Conditions

American Sports and Fitness Professionals - New York County, NY September 2020 to September 2021

Certification in Physical fitness

America's Sports University - Washington, DC

January 2020 to January 2021

Associate of Science in human biology

Cuesta College - San Luis Obispo, CA

2007

Bachelor's degree in Human Biology

Skills

• MEDICAL RECORDS (6 years)

• STAFF TRAINING (5 years)

• ICD

• ICD-9

• EDUCATING

• Sharepoint Administrator

• Marketing

• Administrative Assistant

• Payroll

• Outlook

• Hospice Care

• Medical Billing

• EMR Systems

• Dementia Care

• HIPAA

• Social Work

• Employee Orientation

• Laboratory Experience

• Hospital Experience

• Anatomy Knowledge

• Alzheimer's Care

• Case Management

• Insurance Verification

• Microsoft Word

• Time management

• Microsoft Excel

• Administrative experience

• Customer service

• Microsoft Outlook

• Nursing

• Physiology Knowledge

• Medical Scheduling

• Medical Office Experience

• Medical Terminology

• Management

• Recruiting

• Caregiving

• Microsoft Office

• Assisted living

• Fitness and nutrition for seniors 50+ (5 years)

• Gardening

• Public speaking

• Developmental disabilities experience

• Motivational interviewing

• Intake

• Typing

• Databases

Certifications and Licenses

Certified American Sports and Fitness Association

April 2021 to Present

I am a wellness coach and a certified fitness trainer for 50+ with medical challenges and or conditions. I have my background in geriatric nursing and now wellness coach and trainer. I prefer one on one training and will do small group chair and water aerobics for seniors. I am a positive person with knowledge of nutrition and Marco-nutrient balance with a background to consider medical conditions such as Hypertension, CHD, RA, Parkinson’s, and dementia for balance and medication related issues. Fall prevention and band traction work exercises. Knowledge and consideration of knee and hip replacement and the extension and or less of range. CPR/AED

April 2021 to April 2023

Professionally certified With AED/ CPR and injury assessment and follow up. Assessments

Work Style: Reliability — Highly Proficient

April 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient

Customer Focus & Orientation — Proficient

August 2020

Responding to customer situations with sensitivity Full results: Proficient

Basic Computer Skills: PC — Completed

July 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Completed

Attention to Detail — Completed

April 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Customer Service — Completed

August 2020

Identifying and resolving common customer issues

Full results: Completed

Office Manager — Completed

August 2020

Scheduling and budgeting

Full results: Completed

Working with MS Word Documents — Completed

August 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Completed

Scheduling — Familiar

August 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar

Customer Focus & Orientation — Proficient

August 2020

Responding to customer situations with sensitivity Full results: Proficient

Sales Skills — Familiar

August 2020

Influencing and negotiating with customers

Full results: Familiar

Spreadsheets with Microsoft Excel — Completed

August 2020

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.

Full results: Completed

Scheduling — Familiar

August 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar

Case Management & Social Work — Familiar

September 2020

Prioritizing case tasks, gathering information, and providing services without judgment Full results: Familiar

Administrative Assistant/Receptionist — Familiar

September 2020

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Attention to Detail — Completed

September 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Verbal Communication — Highly Proficient

September 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Attention to Detail — Completed

September 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Data Entry: Accuracy — Proficient

September 2020

Entering data quickly and accurately

Full results: Proficient

Administrative Support Professional Fit — Completed September 2020

Measures the traits that are important for successful administrative support professionals Full results: Completed

Work Style: Reliability — Completed

September 2020

Tendency to be dependable and come to work

Full results: Completed

Administrator — Highly Proficient

September 2020

Personality and problem-solving skills

Full results: Highly Proficient

Following Directions — Proficient

September 2020

Following multi-step instructions

Full results: Proficient

Analyzing Data — Familiar

September 2020

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Familiar

Verbal Communication — Highly Proficient

September 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Attention to Detail — Completed

September 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Customer Service — Completed

August 2020

Identifying and resolving common customer issues

Full results: Completed

Customer Focus & Orientation — Proficient

August 2020

Responding to customer situations with sensitivity Full results: Proficient

Management & Leadership Skills: Impact & Influence — Familiar September 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar

Electronic Health Records: Best Practices — Familiar September 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar

Medical Terminology — Highly Proficient

September 2020

Understanding and using medical terminology

Full results: Highly Proficient

Administrative Assistant/Receptionist — Familiar

September 2020

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Spreadsheets with Microsoft Excel — Completed

October 2020

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed

Nursing Aide Skills — Highly Proficient

September 2020

Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Highly Proficient

Social Media — Completed

September 2020

Knowledge of popular social media platforms, features, and functions Full results: Completed

Management & leadership skills: Planning & execution — Completed June 2021

Planning and managing resources to accomplish organizational goals Full results: Completed

Verbal communication — Familiar

April 2021

Speaking clearly, correctly, and concisely

Full results: Familiar

Work style: Reliability — Familiar

January 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar

Attention to detail — Completed

April 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Personal trainer fit — Proficient

November 2020

Measure the traits that are important for successful personal trainers. Full results: Proficient

Sales skills — Familiar

August 2020

Influencing and negotiating with customers

Full results: Familiar

Home health aide skills — Completed

January 2021

Providing care to patients in a home setting

Full results: Completed

Work style: Conscientiousness — Familiar

June 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Familiar

Filing & organization — Familiar

September 2020

Arranging and managing information or materials using a set of rules Full results: Familiar

First aid — Familiar

June 2021

Treating common medical emergencies

Full results: Familiar

Recruiting — Familiar

June 2021

Managing the candidate sourcing and selection process Full results: Familiar

Teamwork: Interpersonal skills — Completed

July 2021

Responding to challenging team situations at work

Full results: Completed

Customer service — Completed

July 2021

Identifying and resolving common customer issues

Full results: Completed

Customer focus & orientation — Familiar

July 2021

Responding to customer situations with sensitivity Full results: Familiar

Work style: Conscientiousness — Familiar

June 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Familiar

Management & leadership skills: Impact & influence — Familiar June 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar

Personal trainer fit — Familiar

July 2021

Measures the traits that are important for successful personal trainers Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

MY SKILL SETS CONSIST OF: Staff training and development. Personal fitness trainer for seniors. Physical therapy assistant. Certified Stretch therapist. Computer experienced at teaching and Educating staff and families for better understanding of Alzheimer’s & Dementia behaviors.

Medical records data entry

Admissions and Discharge

State compliance in a Residential Medication Management in Facility (California) Geriatrics Nursing care

Business administration



Contact this candidate