Jay Zenitsky

614-***-****

Location: Columbus, Ohio

adpn71@r.postjobfree.com

linkedin.com/in/zenitsky

Professional Summary

Experienced technical writing professional able to work independently and collaboratively in a variety of settings with demonstrated abilities managing knowledge transfer projects.

Areas of expertise include: creating user and system documentation, designing effective help systems, web content and instructional design solutions for large and small organizations.

Application Skills

Adobe Acrobat

Adobe Captivate

Adobe Illustrator

Adobe InDesign

Adobe Photoshop

Adobe Robohelp

Box

Citrix Share File

Camtasia Studio

FileMaker Pro

HelpStudio-Document!X

HTML

Inquira

Jira

Lectora

Lotus Notes

Microsoft Access

Microsoft Excel

Microsoft PowerPoint

Microsoft SharePoint

Microsoft Visio

Microsoft Word

Microsoft Teams

Microsoft Outlook

Mind Manager

Slack

SnagIt

Word Press

Zoom

Work Experience

Project Management Institute

Content Writer/Editor, Instructional Designer and Video Producer

March 2021 - Present

Part of the learning team that developed and delivered Disciplined Agile Coach, a two-day instructor-led virtual class for advanced students completing PMI’s Disciplined Agile certification track. Consulted with subject matter experts to help develop accurate content. Designed, wrote, and edited several DA Coach modules.

Wrote the script and produced a 15 minute instructional video to describe and walk students through the DA Coach’s Assessment tool.

Was part of a three-person team who developed Disciplined Agile Value Stream Manager, a PMI e-learning micro-credential course primarily aimed at executives and managers on how to align business activities and resources around value creation for the customer. Designed, wrote, storyboarded, and edited half the course’s 12 modules.

Currently, the lead content writer on the redevelopment for PMI’s Disciplined Agile website.

Working with the learning team to design and develop the Disciplined Agile Product Owner, a new instructor-led virtual class targeted at students wanting to advance their management skills using Disciplined Agile methodologies.

AAA Auto Club

Consulting Technical Writer/Editor - Cyber security and Disaster Recovery Documentation

September 2019 - December 2019

Edited a series of cyber security policy and procedural documents for the Ohio Auto Club’s IT management and senior leadership.

Revised and edited the Ohio Auto Club’s disaster recovery and business continuity planning documentation.

Busy Bee Hub Software

Technical Writer and Training Video Producer

March 2019 – August 2019

Developed user documentation for a new web-based customer and job management software product targeted to small business organizations.

Provided critical testing and quality assurance (QA) consultation to the client.

Designed and produced a series of training videos targeting new and potential Busy Bee Hub customers.

Nationwide Insurance

Consulting Technical Writer - Cyber security Documentation and Support

November 2018 – March 2019

Designed and produced critical workflow and requirements documentation to several Nationwide cyber security units including: Threat Intelligence, Forensics and the Security Operations Center.

Worked directly with team managers to promote a new documentation repository framework.

Huntington National Bank

Consulting Infrastructure Process Documentation

December 2017 – May 2018;

Collaborated with project managers and subject matter experts to define the project’s scope and develop process documentation for Huntington’s configuration and capacity management efforts.

ABB

Consulting Technical Writer – Documentation Systems and Support

June 2017 – November 2017

Developed documentation and support systems for ABB Ability, a new platform that consolidates all ABB technologies to allow customers to connect to the Industrial Internet of Things (IIOT).

Designed and implemented QA and testing plans for a web-based team knowledge management application being developed by a Microsoft development team.

Safelite AutoGlass

Consulting Technical Writer - Business Operations Process and Policy Documentation

February 2017 – May 2017

Designed a document that incorporates Safelite’s business operational procedures as well as systems and physical security policies for a new high security or “clean room” call center.

Ventech Solutions

Technical Writer and Instructional Designer - Help System Design

June 2016 – February 2017

Worked with the development team to document a comprehensive update to the US Air Force’s cloud-based Small Business Innovation Research (SBIR) and Small Business Technology Transfer (STTR) Programs.

Produced a comprehensive user manual and online help system as part of the rollout of the SBIR/STTR Air Force Website.

Designed and delivered multiple training modules for government users and prospective small business managers to help them navigate through the SBIR/STTR application process.

MVP Systems Software

Technical Writer and Instructional Designer - Help System Design, System Documentation and Instructional Design

January 2014 – May 2016

Designed and implemented a comprehensive update to MVP’s user documentation and online help system for JAMS, a well-respected enterprise job scheduling application.

Wrote individual transcripts and produced a series of instructional videos targeting new JAMS users.

Designed a consistent look and feel for all user documentation and Websites throughout the organization.

Alliance Data Systems

Consulting Technical Writer - Business Process Documentation

August 2013 – December 2013

Researched, designed and documented the complex processes involved in building customized credit card account center Web sites for ADS’s growing list of national retail clientele.

Worked with management to create user documentation providing staff with best practices to create quality Web sites for Alliance Data System’s private label and co-branded credit cards.

InAuth Advanced Security

Consulting Technical Writer - Patent Research and User Guides

December 2012– July 2013

Provided technical research and project management for 8 new and pending patent applications.

Developed a variety of technical documentation and promotional collateral for InAuth, a provider of mobile and Web security products to the financial services industry.

Created a broad range of internal system resources and customer-related content for online help systems and user guides.

JP Morgan Chase

Technical Writer - Documentation Management for Statistical Modeling Teams

December 2010 – December 2012

Created extensive technical documentation supporting a team of econometric experts responsible for predicting home foreclosure rates using complex life-of-loan loss forecasting models.

Defined and implemented documentation standards for all model development teams.

Developed templates to create built-in styles and formatting elements.

Nationwide Insurance

Consulting Web and Usability Content Writer

April 2010– December 2010

Provided critical Web content and workflow design recommendations to usability and development teams at Nationwide Insurance website (nationwide.com) to help transition the company to an online transaction model.

Was the lead content writer for several high profile transaction projects including: “SmartRide”, Homeowners, Life and Auto Web sites.

Ohio Water Development Authority

Consulting Technical Writer - Disaster Recovery Plan Design and Documentation

March 2010 – April 2010

Designed, wrote and edited a comprehensive IT disaster recovery and business continuity planning document for the state agency that provides infrastructure financing to Ohio counties and municipalities.

Nationwide Financial

Consulting Knowledge Management Specialist - Knowledge Repository Design

September 2009 – February 2010

Researched, planned and piloted a knowledge repository for Nationwide Financial’s Reporting and Data Systems department.

Created and defined the database structure and then tested the capabilities of the repository software based on departmental requirements.

Created a design framework and samples for the creation of 50 system “guidebooks” with the goal of documenting and analyzing all critical systems throughout Nationwide Financials Reporting and Data Systems department.

SPIDA Software

Consulting Technical Writer and Instructional Designer - Help System Development

June 2008 – April 2009

Managed, designed and implemented comprehensive user guide and online help system for SpidaCalc, a Java-based engineering application developed by SPIDA Software for large utility clients.

Designed and implemented a training curriculum for new users of SpidaCalc, a design-build and analysis application that can assist utility firms with pole and joint use design.

Developed and produced a series of marketing and training videos for new users of SpidaCalc.

Motorists Insurance Group

Consulting Technical Writer, Instructional Designer and Trainer

November 2009– June 2008

Designed standards and built specific templates to allow Motorists Insurance IT staff to create and build complex technical documents with a consistent look and feel.

Developed a detailed user guide and trained both management and staff on the template’s multi-functional capabilities.

Wrote a white paper recommending specific document management system strategies and specific product recommendations for Motorists Insurance Group’s IT management.

Devised graphical standards that incorporated key symbols for servers, OS, processor and socket configurations to allow Motorist Insurance Group IT network staff to maintain consistent looking process charts.

Developed a detailed product review and analysis of Adobe Captivate, an e-learning and video tool proposed to management.

Designed several existing training projects into a trial package for management consideration.

Bioscrip Systems

Technical Writer - System Documentation and Workflow Process Design Consulting

July 2007 – January 2008

Developed a comprehensive requirements document providing detailed breakdown of BioScrip’s mission-critical, mainframe-based ScripMed application.

Created process documentation detailing the relationship between BioScrip’s incoming RightFax process and ScripMed’s environment.

Designed numerous process diagrams defining the information flows for ScripMed and TechRx; two mission-critical applications at BioScrip that provide patient enrollment, prescription order verification, screening, scheduling and dispensing functionalities for Medicare and traditional insurance patients.

Nationwide IT Service Desk

Consulting Technical Writer and Instructional Designer

December 2006 – March 2007

Managed the design of several computer-based training (CBT) modules for Nationwide Insurance IT Service Desk focusing on best practices to improve technical and business acumen for frontline help desk analysts.

Developed a CBT module focusing on disaster recovery training and coordinating team response. Designed a program using Visual Basic that calculated testing scores from PowerPoint to an Access database for evaluating student learning.

Wrote a governance white paper providing specific recommendations to improve efficiencies for the IT Service Desk Training Group.

Education

Master of City and Regional Planning The Ohio State University, Columbus, Ohio Specialization: urban planning, business finance and computer science .

Bachelor of Arts University of Missouri, Columbia, Missouri- Specialization: history, English and finance.

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