Kelly Bub

Hello, I hope you are having a great day!

Missouri City, TX 77459

adpn6b@r.postjobfree.com

+1-832-***-****

Hello, my name is Kelly Bub. I am a caregiver by heart with helping others in any way, shape, or form; I am there. I have a beautiful 10 year old daughter, who loves to dance, sing, and swim. I am determined, outgoing, very good with humans, dependable, and I have integrity in almost everything I do. I am confident in my communication skills, and I would appreciate your consideration in me as part of your team as I know I could bring a great culture of safety, secure and a warm environment, laughter (I have been told I am pretty funny) joyful moments, new ideas/thoughts, new experiences, support, a smile, and positivity. I am an open minded person who has expertise in giving and receiving feedback. I am willing to do what it takes for myself and for the company to bring higher quality and better results/outcomes.

Authorized to work in the US for any employer

Work Experience

Residential Director/Mentor

Fulshear Treatment To Transition - Needville, TX

November 2016 to February 2021

I am a passionate person and firm believer in helping others. I lead by example and I am confident in my communication skills. My responsibilities varied throughout my day or you can say “I wore a lot of different hats in this role/position.”

• Managed a team of staff from 6 up to 17 direct reports with meeting with each for a 1:1 per month

• Managed the client community for unity, secured assistance, safety, walk throughs, accountability, deescalation, and I and the residential team were the hub of all of the questions/concerns

• Operations Management/experience

• Process Fidelity

• Integrity within systems and accountability

• Communication and follow up with any client’s families in handling their distress, would vent it out or in a better light also, their good days. You never know what you’re going to get and that is okay as it comes with the territory

• Fleet management

• Housing placement for our clients transitioning over from in-patient unit

• Vehicle safety, accountability, communication to get any repairs fixed in a timely manner

• Self - awareness to remain open minded for growth opportunities (would teach this one to my staff)

• Communication within departments to prevent triangles and to gain alignment

• Collaborating with colleagues/their teams/parents/residential staff

• Point of contact for overnight crisis within the client community

• Held or hosted The Residential Team Meetings; looks like - - - Level 10 meeting format/curriculum

(going over any significant calendar items/mission and vision/changes/safety concerns/feedback, etc. Then train and develop with a 30-45 minute training after communication with Company’s protocols/ cases or clients/what can we do better at for our clients/this treatment facility

• Being mindful of me! Body language, anxiety, body posture, facial expressions, and effective communication skills (I never want anyone leaving me (their supervisor/boss) confused, or “I should of asked her to be off next week” - - so basically remaining approachable

• Relational and Personable skills

• Compliance in all of my and my direct reports in: Training and Documents, HIPAA, CDC GUIDELINES, Joint Commissions, OSHA/FIRE SAFETY codes

• Actively or generously listening and appropriately responding in conversations

• Overall elevation in client satisfaction/outcomes Assistant Manager/Cashier

Walgreens - Austin, TX

May 2015 to June 2016

This is where I learned that people have choices and that everyone is so different from each other :)

• learned and practiced protocols of the retail store and business management

• practice professional skills and communication with our Walgreens team and Customers

• trained to do both unload and then direct to unload on truck Saturday’s

• embodied the “be well” and being a wonderful team player for the team and the Company

• followed all directions and if I didn’t know the answer then I would ask a question

• practice eye contact, body language skills and learned behaviors with boss, customers, etc.

• learned the regular customers by first name basis

• making sure the store area and our surroundings were in line and approachable/presentable for all customers/others

• no room for gossip and I practiced speaking straight to others

• practice being predictable and consistent

• followed all protocols and guidelines

• introduced new systems, processes to keep you on track, assist in scheduling, accountability, or if needed by my boss. We would use which one would work the best for that employee/for the Company to provide Customer Satisfaction

Team Lead/Coach

Sugar Wood Gymnastics Company - Missouri City, TX

April 2000 to November 2008

My responsibilities as a Lead Coach:

• Managing up to 17 Staff/Coaches

• Teaching and guiding them in the moment or 1 to 1 - visual communication and role playing is a great idea to make the right information stick

• Repetitive teaching and accountability

• Lead Girls Coach and did so well; we elevated in our team of coaches and transitioned into a bigger space (so much bigger; it was a huge warehouse shop vs the shopping center we shared :)

• Administrative work

• Multi - tasking

• Customer Excellence (not only the gymnasts but their parents as well)

• Private Lessons every day

• Hosted Team meetings, where we collaborated around what we can keep doing, stop doing, and start doing as a team. Always room to grow!

Education

Currently building in Medical Assistant, Behavioral Analysis, Criminal Justice Cornell University/Chamberlain University - Remote October 2021 to Present

High school diploma or GED

Skills

• Operations Management

• Mentoring

• Management

• Team Management

• Research

• Strategic Planning

• Leadership

• Process Improvement

• Budgeting

• Logistics

• CRM Software

• Quality Assurance

• Change Management

• Business Development

• Gymnastics

• Sports Coaching

• Performance Management

• Program Management

• Dancing

• Swimming

• Computer Networking

• Marketing

• Business Analysis

• Conflict Management

• Lifeguard

• Human Resources

• Negotiation

• Program Development

• Management (5 years)

• Agile

• Hospital experience

• Supervising experience

• Documentation review

• Requirements Gathering

• Recruiting

• Childcare

• Microsoft Excel

• Microsoft Word

• Customer service

• Time management

• Administrative experience

• Typing

• Project management

• Microsoft Office

• Social work

• Sales

• Fundraising

• Outside sales

• SQL

• Digital marketing

• Computer skills

• Microsoft Powerpoint

• Dispatching

• Serving

• Property management

• Veterinary experience

• Laboratory experience

• B2B sales

• Construction

• Restaurant experience

• Salesforce

• Windows

• Account management

• Front desk

• Accounts receivable

• Accounting

• Office manager experience

• OSHA

• Office experience

• Business management (6 years)

• Hotel experience

• Sanitation

• Maintenance Connection (8 years)

• Computer vision (10+ years)

• Computer skills (9 years)

• Design thinking (10+ years)

• Procurement

• C#

• Python

• Writing skills

• JavaScript

• AWS

• ASP.NET

• Software development

• DevOps

• Tableau

• REST

• Java

• APIs

• English

• Microsoft SQL Server

• React

• Test automation

• Data warehouse

• Scrum

• CI/CD

• Angular

• Microservices

• NoSQL

• CSS

• Organizational Skills

• User Interface (UI)

• Azure

• HTML5

• MySQL

• Training & Development

• Medical terminology

• Medical office experience

• Multi-line phone systems

• Clerical experience

• Medical records

Languages

• English - Expert

Awards

Level 5 Sate Gymnastics Championship

April 1995

Gold in all apparatus's and all-around.

NCA All American Award (2-3 years in a row)

July 2003

I received this award 2-3 times times over a course of 2-3 years. NCI

November 2020

Certifications and Licenses

CPR/AED/First Aid - Adult and Infant (CPR/First Aid) November 2020 to November 2022

Assessments

Teamwork: Interpersonal skills — Proficient

July 2021

Responding to challenging team situations at work

Full results: Proficient

Customer service — Proficient

September 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Medical receptionist skills — Proficient

December 2021

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Protecting patient privacy — Familiar

December 2021

Understanding privacy rules and regulations associated with patient records Full results: Familiar

Case management & social work — Proficient

August 2021

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Administrative assistant/receptionist — Proficient September 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Early childhood development — Proficient

December 2021

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient

Call center customer service — Familiar

December 2021

Demonstrating customer service skills in a call center setting Full results: Familiar

Work style: Reliability — Completed

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Completed

Home health aide skills — Familiar

December 2021

Providing care to patients in a home setting

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

Volunteer, Support Groups, Substance Abuse Supporter, Breast Cancer advocate/supporter, Service Work Groups, AA/NA/CA supporter, RA February 2016 to Present

I can speak a little bit of Spanish and also know how to sign -- ASL; American Sign Language. I am approachable, kind to all, and do not have road rage. :) My favorite color is Blue and I love my dog, Rocky. I would like a full time remote position in any field; I know I will be great with change. My dream career is to be a Homocide Detective... I have thought about a 911 dispatcher and all I can do or all who I can help over the phone. Even a Suicidal Hotline would be a good fit. Really, Team(s)/ Company's - - I will be great at whatever comes my way and cannot wait until that is! I believe in forgiving others and letting 2-3 cars out into traffic - yup, that is me, because it is how I operate which makes me feel motivated and alive. Plus, make a difference today, smile at the store clerk and ask how her day is going?, or challenge yourself to be that. One can only appreciate human kind and have respect.

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