Mike Robinson

P. O. Box ***

Chickamauga, GA ****7

423-***-****

Resumé – Analyst

Over the course of many years, usually operating in a consultative capacity, I have repeatedly been tasked with assessing and defining a business problem involving computer software, then creating and leading a plan to implement that solution. I am commonly working both with very-senior stakeholders, line employees, and software development teams. Effective communication is critical to success, as is broad familiarity with many platforms and tools, old and new.

InterSign Corporation – PHP Hardening, Version Update, Move to Cloud

InterSign makes most of the signs that you see in hotels, hospitals, and other public places. They do over $5 million a month in sales using over 120 web-sites all of which are run by the same software. This software was very old, very vulnerable to security breaches, used a long-outdated version of PHP, and was running on a single Apple blade server which Apple no longer manufactures nor supports: a computer that was beginning to fail. I created and then helped to carry out a plan to renovate the software – over 150,000 source files – and move it to cloud-based VMs while the sites continued to be updated every day. “Go live,” when it finally came, was flawless.

State of Tennessee Department of Mental Health – SPSS Development With Extreme Deadline

Each year, the Department is legally required to submit a data file to the US Department of Health & Human Services which must pass stringent data-quality checks imposed by DHHS. For the past three years, using Microsoft Excel in the hands of experts, the Department had failed to do this, and this was now a crisis that had attracted Legislative attention. With only 90 days in which to work before the hard government deadline, I devised a solution using the SPSS statistics package which would gather the data (from more than 23 mostly-manual sources), build the necessary upload file, and check it as DHHS would do. I parceled out key portions of the work to various analyst employees which were SME’s for their respective data sources. Each upload was accepted the first time. I then trained the staff on how to maintain and enhance the system to accommodate each year’s inevitable new changes. The system continues to be used, flawlessly.

The Little Clinic – Peer Review System Computerization

The Little Clinic operates medical clinic in Kroger (and at one time, Publix) grocery stores. Like all such medical providers, they must comply at all times with HIPAA standards for records integrity and security. They are also required to conduct “peer reviews” of randomly-selected anonymous medical charts, where a reviewer (MD) evaluates the chart for appropriate diagnosis and treatment by the (LPN) provider. Their existing process was entirely manual, requiring the full-time attention of about seven dedicated employees, and it was not compliant. Working directly with the senior vice-president, I devised a compliant system which would automate the entire process, and led a small team to develop and deploy it. The total review process now required only a few hours of one staff member’s attention per month. Reviewers could retrieve, evaluate and grade the charts using their home computers or cell phones in a completely HIPAA-compliant way. Evaluation status and results could be retrieved instantaneously by the VP and her staff.

Adjunct Instructor, Scottsdale (AZ) Community College – SQL, Course Development

For many years, I served as an adjunct instructor at this college – part of the second-largest community college system in the country – writing and teaching full-semester Sophomore-level courses on COBOL, SQL, and other subjects.