ANZEL DANIELLE

JOHANNESEN

** **** ****

SUMMARY

I am a dedicated, outspoken, result driven person with a successful background in achieving set goals .My skills and Qualities have been developed through my experience and my positive attitude towards success.

My career has been characterized by growth born of an inner desire to achieve goals combined with an initiative driven approach. My ability to work under pressure has been proven and after achieving objectives I have the Desire to help others even to my own detriment, Leadership attributes that are

Aimed at leading by example, Tactic and practical in approach and feel that a person’s time can be better spent in

Contemplation of a practical event instead of mediating on

Symbols of pleasure.

I do believe that I will be an asset to your company given the opportunity to do so,I will always go above and beyond given to a task at hand,I believe that hard work, Determination and a great attitude is all one needs to succeed.

EDUCATION

2010 NATIONAL SENIOR CERITIFICATE

MATRIC (GRADE 12)

WORK EXPERIENCE

October 2011 – June 2012 (Part Time)

BARTENDER / GENERAL ASSISTANT

TICKET PRO DOME

Duties:

Mixing alcholic beverages

Assisting with decor set-up

Stocking bar fridge

February 2012 – September 2012

CALL CENTRE AGENT

DNA TELESALES

Duties:

Sales (Life Policies )

Updating client information and existing policies

Part time 2011-2013

GENERAL ASSISTANT

JENNY MARSHALL CATERING SERVICES

Duties:

Taking client orders

Stock taking / Admin

March 2014 – July 2020

CALL CENTRE AGENT (DEBT COLLECTION)/ ADMINISTRATION

CLERK/SWITCH BOARD ASSISTANT/RECEPTION

NORTON LAMBRIANOS ATTORNEYS

Duties:

CALL CENTRE (NEDBANK/ABSA DEPARTMENT)

Collecting and keeping track of outstanding payments

Answer calls and responding to emails

Customer liaising

Updating existing client information

Route calls to appropriate resources /follow up client calls

Document call information according to procedure

Duties:

ADMINISTRATION CLERK (DINERS CLUB /LEGAL ADMIN DEPARTMENT) RECEPTION / SWITCHBOARD

Opening New Instructions

Generating section 129 letter, letters of demand

Tracing (CPB /XDS)

Generating Correspondent and Sheriff letters for Court Purposes

Obtaining court documents (Sequestration/Liquidation Orders /Death Certificates

Capture physical files to electronic filing systems

Filing /Keeping Record, Account Closures

Faxing, Scanning, Ordering office supplies

Compiling monthly reports using spreadsheets and other data basis.

Telephone Calls in line with Bank Quality Assessment.

Route calls to appropriate resources

Schedule meetings

Meeting and Greeting Clients first point of contact

Ensuring reception area is neat and tidy

Log book

Answer calls and respond to emails

Sorting and sending post

REFERENCES

Company: Ticket Pro Dome

Name: Marlon Smith

Contact Number: 082-***-****

Company: DNA TELESALES

Name: Brannin Lewis

Contact Number: 078***-****

Company: Jenny Marshall Catering Services

Name: Jenny Marshall

Contact Number: 076-***-****

Company: Norton Lambrianos Attorneys

Name: Maxine Eric /Nisa Basadien

Contact Number: 011-***-****/ 9748

PERSONAL DETAILS

Address :53 Koos Human Street

Eldorado Park

Ext 6,1812

Cell : 081******* /079*******

Email: adpn51@r.postjobfree.com

Notice period :Available Immediately

Driver’s License : code 8

KNOWLEDGE & SKILLS

Personal

Energetic / Friendly/Reliable Success/Result-Oriented / Enthusiastic

Excellent Written And Oral Communication Skills And Telephone Manner.

Able To Prioritize Work And Meet Deadlines.

Attention To Detail And Accuracy

Aware Of Confidentiality As A Priority

Work Well Independently And As A Team Player

Intro To Contact Centre

Understanding The Service Industry

telephone techniqes

Debt Collection Skills

Computer

Micro Office Word

Micro Office Excel

Outlook Express Internet Explorer

Micro Office Power Point

Languages

English

Afrikaans

Attachments

Id copy

National Senior Certicate

Contact Centre Certifcate

Contact this candidate