AMANJEET SINGH VOHRA

Dubai, DU, UAE +971********* adpn02@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer-oriented, Industry expert Business Leader with 28 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. SKILLS & EXPERTISE

• Supplier Management

• Project Management

• Performance and Process improvement

• Recruitment

• Client Account Management

• Team Leadership

• Budgeting and P&L management

• Operations and Service delivery management

• Coaching and mentoring

• Acquisition and Business Development

• Exceptional interpersonal communication

• Revenue improvement and Optimization

• Sales & Marketing

• Commercial planning and strategy

• Relationship management

KEY CAREER ACCOMPLISHMENTS

• Implemented marketing and sales strategies which resulted in 75% growth of inventory sale in 2019- 20 for EMAAR India.

• Achieved 25% higher revenue through improved partnership contract with 50% lower target slabs in year 2018 for Fursan Travel.

• Successfully implemented share shift to preferred GDS partner resulted in 10% higher gross margin for the year 2017 for Fursan Travel.

• Re-negotiated annual supplier revenue contracts midyear, helped achieve SAR 11M (USD 2.93M) revenue for the year 2016 for Fursan Travel.

• Successfully acquired airline GSAs for the company in year 2017 under revenue enhancement project for Fursan Travel.

• Reduced revenue leakage and loss due to ADM's thru auto ticketing and corporate deal management without any additional tech cost using partner GDS for frontend staff result into savings of 4% overall along improved customer satisfaction.

• Delivered 20% record enhanced contribution from TMC & OTA sales channels in year 2011, 2012 & 2013 for SpiceJet

• Enhanced revenue growth average 25% YOY from corporate channel by introduction of corporate fares by SpiceJet (first in LCC's) in year 2009 and later adopted by others LCC's.

• Reduced cost of sale by 0.25% for year 2012-13 and 2013-14 with higher revenue target achievements for SpiceJet

• Successfully recovered one of the largest customers worth USD 100M at American Express GBT in

• year 2007 (Recognized and awarded by Group CEO)

WORK HISTORY

General Manager, 02/2020 to Current

Nawi Saadi Travel & Tourism LLC (www.nsttrip.com) – Dubai, UAE

• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

• Developed and maintained relationships with customers and suppliers through account development.

• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.

• Developed effective business plans to align strategic decisions with long-term objectives.

• Developed booking website (engine) for company to stand competitive in B2B market along with B2C system for direct customer inflow.

Assistant Vice President - Sales & Marketing, 06/2019 to 02/2020 EMAAR India Limited – Chandigarh / Mohali, India

• Analyzed past sales data and team performance to develop realistic sales goals.

• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.

• Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.

• Maintained thru team detailed records of sales progress, inventories and marketing success to better align goals with company priorities.

• Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.

• Developed and led sales training initiatives for employees and teams across organization.

• Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.

• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.

• Created and launched new online marketing strategies, resulting in 20% sales increase.

• Capitalized on customer up-sell opportunities resulting in 5% increased revenues.

• Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.

• Managed revenue models, process flows, operations support and customer engagement strategies. Assistant Vice President (Head of Administration), 09/2018 to 06/2019 EMAAR India Limited – Gurgaon, India

• Oversaw daily operations to ensure high levels of productivity.

• Proved successful working within tight deadlines and fast-paced atmosphere.

• Saved INR 20,00,000 MOM by implementing cost-saving initiatives that addressed long-standing problems.

• Actively listened to internal customers' requests, confirming full understanding before addressing concerns.

• Created plans and communicated deadlines to ensure projects were completed on time.

• Identified issues, assessed it and provided solutions for problems.

• Collaborated with Finance and Human Resources to achieve saving results on T&E.

• Launch new travel policy for company to make functioning automated.

• Met all audit timelines related to different security and maintenance timeline.

• Manpower planning and optimization of resources for consolidation of multiple offices.

• Ensured vendor compliance to defined SLA's and periodic reviews. Director - Supplier Management & New Revenues, 12/2015 to 08/2018 Fursan Travel and Tourism LLC – Riyadh, Saudi Arabia

• Expanded cross-functional capacity by collaborating across departments on priorities, functions and common goals.

• Controlled costs and spending via restructuring of budgets for inventory purchasing and technology upgrades.

• Raised performance of frontend sales, management and operations by identifying and targeting areas in need of improvement.

• Propelled continuous improvements and strategically benefited on current market trends.

• Assessed supplier quality to maximize business performance.

• Developed and maintained relationships with internal customers and suppliers for revenue enhancement.

• Achieved or exceeded financial goals on regular basis by controlling expenses and revenue enhancement.

• Delivered additional supplier revenue of USD 4M (SAR 15.5M) thru further implementation new operational processes, control mechanism and effective negotiations for year 2017.

• Delivered and planned additional net margin by 0.50% for year 2017,2018 and 2019.

• Worked and delivered additional revenue thru preferred partners and suppliers by joint short-term initiatives over and above annual revenue contract.

• Initiated and delivered successfully outsourcing projects on back office and accounting resulted in overall yearly direct saving of 14% on annual expenses or manpower cost.

• Completed project on operational improvements to reduce revenue leakage and enhance supplier revenue.

• Introduced new T&E policy to reduce annual T&E budget by 32% upward.

• Key initiator for development of B2C booking website for company along with related activities. Assistant Vice President - Key Account Sales, 12/2014 to 11/2015 Cover More (Trawell Tag India) – New Delhi, India

• Reviewed, identified and strategic initiatives to achieve comprehensive sales target within first 6 month by winning potential customers.

• Coached and trained team for incremental business / productivity growth 100% through existing and new customer sign-ups.

• Delivered vertical growth for assigned sales channel on pan India frame.

• Participated in re-branding and targeting of new markets and programs to attract and retain business for company.

• Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.

• Attracted and retained new business through marketing campaigns.

• Identified and implemented different initiatives for business productivity and profitability growth from existing customer base.

Regional Manager - Commercial (Sales & Marketing), 03/2009 to 11/2014 SpiceJet Limited – Gurgaon, India

• Implemented different commercial strategies for region thru multiple sales/revenue channels.

• Focused strategy for high yield and maintained cost of sales and introduction of new sectors or pricing models.

• Managed and delivered on budgeted numbers and within target of sale and healthy p&L.

• Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.

• Researched market to identify potential customers, increasing customer sign-up 15% MOM.

• Devised pricing methodologies and industry strategies through economic and business analysis.

• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

• Increased monthly gross corporate sales by 20% month on month for year 2009 -2011.

• Increased annual sales volume average 10% year on year from different sales channels.

• Delivered highest sales and 2nd highest flown revenue for region in year 2010-11.

• Grew TMC sales volume for region 35% highest in country through improved sales strategies.

• Achieved 35% higher acquisition of corporate customer against target for year 2010 and 20% higher revenue.

• Wrote success story of Q-400 (Small aircraft operation) launch in region, 2 months before target timeline.

• Delivered record 65% of total charter business in year 2012 from region.

• Coached and trained team for target delivery for year-on-year growth.

• Initiated and implemented sales strategy for offering blanket corporate deal to TMC to penetrate SME corporate business of TMC.

• Initiated joint promotion and flight+hotel fares to steep growth in volume to B2C (OTA's) and Tourism / Holiday agencies.

• Initiated different sales strategies for increase in market share from consolidator (B2B) in marketplace.

Strategic Sales Manager, 01/2008 to 12/2008

American Express India Services Limited (AESIL) – New Delhi / Gurgaon, India

• Achieved monthly gross sales targets and exceeded goals for card sales.

• Hired, supervised and coached 10 direct reports (Sales Managers) on sales strategies to enhance performance.

• Prepared sales presentations for clients showing success and credibility of American Express card benefits.

• Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.

• Orchestrated successful promotional strategies, boosting card sign-up 50% in 1 quarter.

• Set weekly goals and sign-up targets for sales managers.

• Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.

Manager - Operations, 05/2006 to 12/2007

American Express (AmexGBT) – New Delhi / Gurgaon, India

• Devised processes to boost long-term business success and increase profit levels.

• Identified and resolved unsafe or ineffective practices.

• Assessed supplier quality to maintain tight cost controls and maximum business operational performance.

• Set, enforced and implemented internal policies to maintain responsiveness to demands.

• Created and implemented aggressive action plan to address pressing cost control needs.

• Cultivated and strengthened lasting client relationships using interpersonal.

• Directed strategic workforce planning, performance management, and benefits administration.

• Minimum financial exposure for assigned portfolio through defined SOP's and SLA's.

• Contributed highest volume to preferred suppliers for year 2016-17 from assigned key accounts. Key Account Manager, 02/2003 to 05/2006

Hogg Robinson Group (HRG) – New Delhi, India

• Boosted customer satisfaction by providing teams with training and skills to optimum service delivery in alignment with individual needs.

• Consistently achieved top ranking in revenue and profit growth.

• Worked independently with minimal supervision.

• Leveraged strategic planning to penetrate key accounts.

• Coached team of 18 direct reports to deliver and win 100% customer satisfaction.

• Managed supplier strategy for customer to achieve higher revenue from their contracts with preferred partners like airlines and hotels.

• Met with customers to discuss and ascertain needs, tailor solutions, and close deals.

• Achieved 100% of goal through suggestive re-signing and new customer signing.

• Delivered 100% customer retention for assigned portfolio by 100% customer satisfaction. Team Leader - Service Delivery, 08/1997 to 01/2003 Carlson Wagonlit Travel – New Delhi, India

• Generated reports detailing findings and recommendations for 100% saving benefits and customer satisfaction.

• Managed client servicing and relationship.

• Managed credit and payment collection for portfolio of clients.

• Adopted and implemented agreed SOP's and SLA's for all assigned customers.

• Delivered 100% of customer satisfaction and 100% retention.

• Delivered 100% on collection of payments from assigned customer portfolio within defined timelines

/ credit period.

• Regular team training and coaching thru different training programs.

• Supplier / vendor negotiations management for assigned customers for meeting within travel budget of customers.

• Initiated process for missed saving report on monthly basis to customer HO to help stop revenue loss. Senior Executive, 06/1996 to 07/1997

P L Worldways – New Delhi, India

• Streamlined operations to maximize business efficiency and profits.

• Increased sales by 40% in 1996-97 through aggressive sales planning and marketing for assigned customer Home TV, Indorama and FICCI.

• Delivered customer retention and incremental growth through efficient sales and servicing.

• Delivered 100% on collection for assigned portfolio within defined credit period with disturbing ales initiatives.

Sales Executive, 09/1993 to 05/1996

Sun Tours Pvt. Ltd. – New Delhi, India

• Analyzed past sales data and performed to achieve sales goals.

• Grew sales and boosted profits, applying proactive out of box sales planning.

• Responsible for servicing for assigned customers for enhanced sales numbers month over month.

• Managed corporate incentive group of 10 assigned customers from start to end including accompany them as well.

• Managed sales, operation and other related task for assigned customers. TRAINING PROGRAMS

Developing Leadership

Leadership Skills

Situational Leadership II

Authentic Leadership

Economics of Travel and Tourism

Ticketing, Fare Calculation & Selling Techniques by Air India

(Equal to IATA Certification)

AWARDS AND RECOGNITIONS

• Recognized and awarded by Global CEO American Express GBT for effective relationship and error free service delivery for key customer recovery in 2017

• Recognized by CCO SpiceJet for out of box strategy for enhancement of sales revenue from TMC's and OTA in the region in 2011 and 2013.

• Recognized and awarded by CEO Fursan Travel & Tourism LLC for efforts and delivery of improved net margin for the organization 2 years in row. PERSONAL DETAILS

Date of Birth: 06th January 1971

Education: Bachelor of Commerce (B Com.), Delhi University, India 1993 https://www.linkedin.com/in/amanjeet-singh-vohra-0841621b/

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