Wanda Quiñones Malavé

Phone: 787-***-****

E-mail: adpmuz@r.postjobfree.com

MORTGAGE OPERATION AND CREDIT RISK MANAGEMENT

Experienced banking professional with key roles in credit admission, management and business relations. Efficiency in risk evaluations for consumer bank products including open and closed end retail loans and FHA, VA, USDA Rural and conventional mortgage loans. Familiar with fraud detection techniques and current in regulations and laws applicable to banking and lending. Possess comprehensive mathematical and analytical skills. Detail oriented with excellent research and decision-making skills.

Contributions

•Excellent performance and results on production goals and audits.

•Effective feedback with new procedures implementation.

•Built solid reputation for credit and risk analysis accuracy.

•Notable increase in approval rates ratios.

Experience

Oriental Bank - San Juan, PR

Mortgage Lending Manager 03/2016 to Present

Responsible for residential loan production and the overall performance of the Loan Analysts.

Prioritize workload and manage request queue in alignment with business objectives.

Review daily pipeline report to monitor outstanding files, including aged loans, and reduce turnaround times. Ensure that workflows are balanced. Effectively manage mortgage applications in the pipeline to ensure proper service levels are maintained.

Ensures that all transactions are properly documented to bank program standards / Investors and Agencies or ensure exception situations are properly documented and authorized.

In conjunction with the Mortgage Lending Manager ensures that all loans are saleable and deliverable according to agency and OB credit policy guidelines.

Manages customer complaints to ensure effective resolution with a positive outcome.

Responsible for team compliance with policies and regulatory requirements including that all loans are disclosed in accordance with all applicable regulations.

Coordinate special assignment and projects designed and focused on creating a franchise value for efficient processes.

Ensures that the Retail Lending production staff receives periodic training seminars for the implementation of changes in regulations, credit, and/or operational procedures, as needed.

Oriental Bank - San Juan, PR

Mortgage Regulatory Compliance Manager 12/2015 – 02/2017

Provide subject matter expertise on requirements for mortgage lending practices, including RESPA, TILA, TRID, HMDA, UDAAP and state laws and regulations, as well as FHA, VA, USDA, FNMA and FHLMC guidelines.

Translate regulatory updates and legal advice into operational practices and communicate those updates and advice to the Origination Team.

Advise the Origination Department on effective controls that effectively prevent or mitigate regulatory, agency and investor risks.

Help develop and maintain adequate monitoring of origination compliance activities.

Review and evaluate policies and procedures and make recommendations for changes or improvements.

Act as a liaison between the Corporate Compliance Department and the Origination Department.

Manage and support customer complaints and file reports as required.

BANCO POPULAR OF PUERTO RICO- Altamira Popular Center, San Juan PR.

Mortgage Internal Controls Supervisor- 08/2011- 12/2015

•Responsible of the Compliance Assurance of the Mortgage Servicing Division.

•SOX coordinator for both Divisions; Mortgage Servicing and Origination & Credit.

•Liaison among internal, external auditors, raters, Investors and Corporate & Regulatory Compliance.

•Support the Manager in the design and implantation of the Internal Controls functions.

•Prepare and submit report to raters, investors and Corporate Regulatory & Operational Risk.

•Communicate recommendations to the business units and develop action plans to remediate findings.

•Monitor the action plans to assure that are fully implemented.

•Update procedures and operational manuals.

RELIABLE MORTGAGE – Montehiedra Town Centre, San Juan PR.

OPERATIONS & QUALITY SALES MANAGER – 11/2009 to 08/2011

•Responsible of the Quality Assurance Unit to guarantee the compliant of the investor’s operational guidelines and federal regulations.

•Supervise the Initial Quality Unit (IQU) and Credit and Income (C& I) Divisions.

•In charged of the Mortgage Production Department this includes the Processing and Underwriting Units with a lending authority up to 1,000,000.00.

•Review residential appraisal reports to determine that the Residential or commercial property complies with the requirements of safe and soundness required as collateral according to guidelines.

•Prepare and establish procedures for new target analyzing operational impact and implementation.

•Coordinate seminars and train human resources regarding regulations, and changes in operational procedures and mortgage products.

•Provide recommendations and solution for high efficiency of the operational procedures.

•Provide technical and credit risk exposure consulting for Bank Staff and employees.

•Active member of the Bank Senior Management Staff

FIRSTMORTGAGE. Las Vistas Shopping Village, San Juan PR

CHIEF UNDERWRITER – 08-2006 to 10-2009

•Supervise the mortgage credit risk staff of six credit underwriters.

•Lending authority up to $850,000.00.

•Prepare and establish procedures for new target analyzing operational impact and implementation.

•Review mortgage loan file applications to assure the compliant of the investor’s guidelines and federal regulations.

•Prepare and submit credit approval memorandums (CAM) for loans over $850,000 to the Board of Directors credit committee.

•Coordinate seminars and train human resources.

•Prepare and submit reports of the underwriting statistical metrics to the Operational Bank Staff.

•Manage operational changes.

•Provide technical and credit risk exposure consulting for Bank Staff and employees.

•Underwrites residential and commercial appraisal reports to determine that properties comply with the requirements of safe and soundness according to guidelines.

•Active member of the Bank Senior Management Staff and the Collection committee.

•Responsible for the due diligence process of portfolio’s acquisition from other lending institutions.

MORTGAGE GUARANTY INSURANCE CO. 654 Muñoz Rivera Ave., San Juan PR UNDERWRITER – 05-2003 to 08-2006

•Underwrite mortgage insurance applications.

•Coordinate and train lenders’ personnel.

POPULAR MORTGAGE, INC. - Ponce de León Ave, San Juan, PR

MORTGAGE LOAN ANALYST - 01-1999 to 05-2003

•Perform mortgage loan analysis and pre-qualification according to the type of loan requested.

•Gather all required data related to the credit qualification and collateral.

•Verify correctness of information provided to ensure the product offered is suited the applicant.

•Interact closely with developers, engineers, legal counselors and appraisers to collect data on property and legal issues of the real estate given as collateral.

•Submit the loan file for review and later decision making to the Underwriting division.

•Coordinate and support closing transactions.

•Lending authority on conventional conforming and government loans with approve-eligible recommendation under the Desktop Underwriter (DU) up to the agencies loan limits.

•Lending authority on non-conforming loan up to $150,000.

Education

Bachelor’s Degree in communications /Journalism. Universidad del Sagrado Corazón (USC), Santurce, PR

Other

Column writer for two years at Primera Hora Newspaper named Casos de Financiamiento

•Active faculty member of the Mortgage Bankers School/ MBA of PR.

Trainings and Seminars

TRID (TILA Rule Integrated Disclosures)

HMDA (Home Mortgage Disclosure Act)

BSA (Bank Secrecy Act)

Consumer Financial Protection Bureau (CFPB) Seminars.

Anti-money laundering (AML) Seminars

Supervision including Coaching, Team Development, Recruiting, Leadership. Effective Communication, Employment Development, Decision and Problem Solving.

Fair Lending

References- Available upon request

Contact this candidate